My experiences here have been nothing short of good. The facility is not groundbreaking and has an aesthetic of the early 2000s, but is clean and the staff are nice enough. In my opinion, doctor hermenez is a bit unplesant but otherwise gave me the medications that I need

I am writing this email with such disappointment and disgust. I was diagnosed with gallstones around my 7th month of pregnancy. I get episodes at least once a week. On Wednesday the 13th of June I was at a friend's gathering in Aspen Hill when I started to feel the pains. He rushed me to the hospital. He told me that this hospital will assist me much faster then Holy Cross. We go into the emergency room and as soon as I get to the register window, the staff member looked annoyed that someone interrupted her late dinner. She was eating right in front of her desk! Totally unprofessional and disgusting. Her hands were greasy and she didn't bother getting up and putting her food away, let alone clean her hands! She asked for my ID and insurance card with an attitude! My friend wanted to sit down next to me and she told him to get up, that he couldn't sit there. Completely uncalled for because NO ONE was out there! It was completely empty! Once she registered me in, i was waiting with agony in the lobby for several minutes and my friend ask the same individual when they would take me back, she responded with such a nasty attitude. Finally the nurse that is suppose to check my vitals, came out, walking slow and started chatting with the other lady. She took her precious time. She finally calls my name and it looked like she was also eating because she was chewing on something when I got to her. This lady was also unprofessional and incompetent. Asking me unnecessary questions. Her job was not being done and she told me to calm down because I told her why she was asking me such an irrelevant question. I was in so much pain I couldn't breath. I stayed composed the whole time. I told my friend to leave because I felt bad that he was experience such horrible service with me when he can be home hosting his event. Once she was done, I went back to sit down in the lobby and waited for what seemed like FOREVER! Both ladies and the security guard were in the lobby on the security computer gossiping and chatting underneath their breath as if I wasn't crying in pain. I was brave enough to get out, and drive MYSELF to Alexandria Hospital in Virginia. I am originally from Alexandria. I always receive exceptional service in Alexandria & Fairfax, nothing less the great service! I came here to find out the one of the stones had pass through and caused obstruction and I caught a serious infection. Can I just tell you that Alexandria was packed with people in the ER and I was already put in a room and given medications in less then 10 minutes! Montgomery had me out there waiting for over 20 minutes and it was completely empty! Even the parking lot was dead. I hope that this email gets to the right person! No one should ever have to experience such poor behavior and disrespect. I would kindly appreciate a rapid response being as though this was a life threatening experience for me. It wasn't easy driving 40 min to get decent service. I shouldn't have to drive myself 40 minutes out to get care. No one should. This hospital needs a new hiring staff, needs competent friendly ready to assist people. That is why they were hired in the first place. I will be writing a review on google and I will make sure this gets to the right persons if it hasn't.

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Medical care has always been Professional yet kind and caring. Great staff and good facility.

This hospital is a hit or miss. I’ve been coming here at least 1-2 times a yr for the past 3-4yrs. My grandma is in her 80s and this is the nearest hospital. I think they need to have a better hiring process. These nurses, techs, charge, etc don’t wanna do THEIR JOB. If it is not in your heart to help the sick then why did you apply for this position? I have come across some nurses who actually care but there are more nurses who don’t care than do care.

I am watching my SO's Father rapidly deteriorate at this location. He needs a Nasogastric intubation tube but instead is refusing to eat because he is afraid he will aspirate. His bipap was set wrong and making his blood gas levels even more unacceptable. On the weekend, there were no nurses to be found without begging them to help. The doctor in charge of your Pulmonology dept. is impossible to reach. I am already researching the best med mal lawyers for them to use.

3/30 No call back to the Patient's son after we called the number for Patient Advocate. The Pulmonologist stopped caring for the patient and instead kept pestering my SO's Mother to send SO's dad to hospice. Now he stopped caring for SO's Dad and turned over care to an internal medicine guy midstream. Someone without any Pulm experience. WTH? While he's still at your TERRIBLE Olney location he has been given benzos that COPD patients SHOULD NOT receive since they lower his breathing rate. And now it appears that you are allowing life sustaining care to be withdrawn based on the desires of the spouse, NOT the patient himself. Clever, give bad care, drug patient and convince spouse hospice is the only answer. Disgraceful.