Moses H Cone Memorial Hospital, the
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feedback about Moses H Cone Memorial Hospital, the
Recently there with a family member that was a patient in ER. We were greeted at the door by a nurse bc we needed assistance getting in. Check in was quick. We were seen within probably 15-30 min from our arrival time by another nurse, she checked us in, got vitals and typed into the computer what we needed to be seen for. They up dated us of our status by sending text messages to the patients cell phone. We could also text the nurse if we needed assistance, which I personally found to be a convenient thing they have added. It was probably about an hour and a half or so before we were taken into a room and we saw a doctor. That amount of time can seem like forever and a day but I have to say it was worth it, even if we had to wait 3 hours. We actually were seen by more than one doctor and various other hospital staff. Everyone was knowledgeable, kind, professional, and most of all they listened. We left (were discharged) knowing a plan of action and with just a better sense wellbeing. You really can't ask for much more.
During another more recent experience at Cone, this time not in the ER, again the service was second to none. Well organized, courteous staff, clean work environment, modern equipment, and compassionate. Although it is a rather large campus, everything is labeled and if you are walking around with a dazed look someone generally points you in the right direction.
My husband was transported due to a COPD crisis and heart pains. Due to severity of his issues he was seen right away. He was stable but in trouble. He was there 6 days. The care and staff were exceptional. For serious issues, I would go nowhere else. I had a car accident 9 years ago, multiple fractured ribs, and again, trauma care exceptional. #1 in my book.
This is the worst hospital I have ever been to the doctors are inadequate and your nursing staff is incompetent and rude and nasty and when a patient lays in the emergency department withoutwater for 6 hours and now been there for over 24 hours without food,Your hospital is more like a prison instead of a hospital I thought you were supposed to be one of the best hospitals around but since you have expanded so much your patients mean nothing but money your company does not care about people anymore it's all about money and what you can pay your executives.Your hospital desperately needs to be changed and I will continue to post on all forms of media how bad this hospital and its staff really is
Waited 7 hours to be seen in ER last time I was there for severe dehydration. Wait was miserable and awful 😟!
Other times I got right in. Don't know the difference! Other times was treated wonderful and professionally. Everyone was great from ER to upstairs! Everything was great every time I visit this hospital! Very clean and for the most part a professional staff!
Dad took mom there at 6pm here it is almost 4 in the morning and not only are they still there the staff has not offered them anything to eat or drink. My father is a diabetic and he had to get cookies out of the vending machine to bring his sugar back up. I even called the hospital and asked them to make sure he has something to eat for this reason. I asked them if they offer food to the ones that wait so long and was told that yes they do but nothing got offered to my dad. Mind you he wasn't the patient but still if you are going to have people waiting so long then you need to actually show that you have a heart. I go to Annie Penn which is part of cone health system and get treated way better regardless if i am a patient or with my husband. Cone hospital needs to take lessons from them in manners. Dont get me wrong parts I'd this hospital are great but the er is horrible. The nurse that answered the phones was rude as hell.