I have been a patient at Mt. Sinai, Aventura for most of my life. I went for my mammogram today and arrived to find that my appointment was scheduled for tomorrow, not today. I specifically made the appointment on a Wednesday as it is a day I have no obligations after work. I received a confirmation call at work today stating that my appointment was for 3:00 and would be covered by my insurance. The woman at the desk was barely apologetic, just to say that they would not be able to fit me in today. I drove over an hour to get to the appointment, lost time at work, and they barely recognized it as anything but a mere inconvenience and suggested I return tomorrow! The waiting room was almost empty and the lady next to me was also upset because they screwed up her paperwork for her daughter and again, they did not accept any responsibility or show any remorse or compassion. Tonight I received an automated message that I had an appointment for tomorrow! I requested and collected my tests for the past 20 years and will be going to a different Breast Center in the near future. What a shame, all three of my children were born at Mt. Sinai, it was my favorite hospital and has a reputation that it just lost with me. What a terrible experience, disgraceful.

Be careful of the ER night staff. Go to a different hospital if you can. I had nurse Ratchet call security on me during a 3am ER visit because I wanted to rest 10 minutes after being given medication.

She said I had to leave immediately after giving me my medication. When I asked her if I could rest 10 minutes she said no. I thought she was joking. There was hardly anyone in the ER. I could see empty rooms with the lights off across the hall from me.

It was almost 4am, I spent 15 minutes in intake and 30 minutes explaining myself to doctors before getting a single dose of medication, then immediately discharged and security called to the room. Including doctors and nurses, about 10 people came to try and force me out.

The new opioid laws makes doctors and institutions so scared of losing their licenses that they treat pain patients like myself as criminal junkies looking to get a fix. I suffer from a slipped vertebrae and it can be excruciatingly painful when it flares up.

I received only contempt, not care, from the doctors treating me here and only disrespect from the attending nurse 'Ratchet'.

The most trash place you could ever imagine. My girlfriend went with some blocked ears. To get seen and get some ear drops, was 3300 dollars. So what if we were tourists. We asked many times to the doctor and reception about bill costs, each saying ask the other. We then were provided paper to say what my girlfriend had, but no costs, why couldn't they say it was 800 dollars to be seen? Why was there no paperwork? Why are alianz global alliance getting involved, when we haven't denied paying? You guys are worse than robbers. At least with robbers you know you're getting things stolen.

Unfortunately I go to the emergency room like 2 or 3 times a year for circumstances I can't control but the most memorable and nicest people that have taken care of me is Dr.Olga and nurse Ariel..I'm so thankful for them, they truly take care of you.

A very well equipped hospital. They have an emergency room, that is efficient and ready for trauma. The maternity department is great. The nurses are attentive. This hospital is known for their heart care.