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The best in Miami Beach and many other MS medical plaza..AROUND Florida...and national....can't wait to be working in Mount Sinai Medical PLAZA in Miami Beach...the hospital I was born. ♥️♥️☀️🌴
I have been a patient at Mt. Sinai, Aventura for most of my life. I went for my mammogram today and arrived to find that my appointment was scheduled for tomorrow, not today. I specifically made the appointment on a Wednesday as it is a day I have no obligations after work. I received a confirmation call at work today stating that my appointment was for 3:00 and would be covered by my insurance. The woman at the desk was barely apologetic, just to say that they would not be able to fit me in today. I drove over an hour to get to the appointment, lost time at work, and they barely recognized it as anything but a mere inconvenience and suggested I return tomorrow! The waiting room was almost empty and the lady next to me was also upset because they screwed up her paperwork for her daughter and again, they did not accept any responsibility or show any remorse or compassion. Tonight I received an automated message that I had an appointment for tomorrow! I requested and collected my tests for the past 20 years and will be going to a different Breast Center in the near future. What a shame, all three of my children were born at Mt. Sinai, it was my favorite hospital and has a reputation that it just lost with me. What a terrible experience, disgraceful.
Be careful of the ER night staff. Go to a different hospital if you can. I had nurse Ratchet call security on me during a 3am ER visit because I wanted to rest 10 minutes after being given medication.
She said I had to leave immediately after giving me my medication. When I asked her if I could rest 10 minutes she said no. I thought she was joking. There was hardly anyone in the ER. I could see empty rooms with the lights off across the hall from me.
It was almost 4am, I spent 15 minutes in intake and 30 minutes explaining myself to doctors before getting a single dose of medication, then immediately discharged and security called to the room. Including doctors and nurses, about 10 people came to try and force me out.
The new opioid laws makes doctors and institutions so scared of losing their licenses that they treat pain patients like myself as criminal junkies looking to get a fix. I suffer from a slipped vertebrae and it can be excruciatingly painful when it flares up.
I received only contempt, not care, from the doctors treating me here and only disrespect from the attending nurse 'Ratchet'.
Extremely unprofessional support staff. Doctors and nurses are good at what they do, it's the support folks that are unprofessional. Rude, inappropriate comments made (I will not give details here). Left alone in an MRI room at 11:30 at night because staff decided her shift was over and it was time to go home. Called today to talk to patient relations about my experience and to inform them and was discounted. Was told that they would investigate and see if other staff could support my experience and THEN take any action to education the staff. This hospital has a problem with professionalism and empathy. I'll seek care elsewhere moving forward. 2 stars rather than 1 because the doctors and nurses I dealt with are good.
My name is Veronica B. I am visiting from New Orleans. I had an accident riding a bike on the boardwalk, it just happened that I was trying not to hit a pedestrian who was walking on the side. I fell hard on the concrete and dislocated my left patella. Paramedics arrived ver quickly and were very caring and professional. They took me to Mount Sinai, had the worst experience of my life. A residence doctor saw me for a few minutes, order an X-ray, I was wearing leggings and had blood on them. I thought that they would have to cut them to review how bad the injury was, that didn’t happen. Waited for hours for the results. When they got the X-ray report showed I had no fractures. At that point the so called attending physician took a pick in the room to tell that I needed to go home with crutches and a knee brace. When I get home and tried taking my leggings off I see this four inch gash on my thigh which they failed to see where that blood was coming from. I immediately called and spoke to the head nurse who was in Lala land explained what had happened and how unprofessional my care was and now I needed to deal with this laceration that needed suters. The guy kept apologizing and told me to go back that he was going to make sure that another physician would take a look. The so called charge nurse had not even asked me my name lol. Told him that Charity hospital was an indigent hospital that took care of the patients with care and compassion. Needless to say I went to urgent care and was satisfied with my care. If you decide to go to that hospitlal be aware what you will be facing... a staff with lack of knowledge and poor care. By the way the residence who saw me was Blake Guillory II, DO and the attending physician was Carlos Cao,MD who took a pick in the room without examining me. Five hour wait for something minor. Very upset and I would not recommend anyone to go to a killer hospital. Best of luck if you end up there.