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feedback about Mount Sinai Medical Center
Went to the Comprehensive Cancer Center - Dr. Ben-David is wonderful. Made me feel comfortable the minute he came into the examining room. Very thorough in explaining everything. Rest of the staff very pleasant and focus on communication A++.
To focused in the payment plan more than to really help people. The medical stuff is good but the administrative one sometimes follow to much the rules when in some occasions the life must be a priority.
Although I loved the medical staff and the care they provided, the billing department is archaic and spiteful. The harassment begins the date of service and, not to put too fine a point on it, under duress we overpaid the account in early 2018 by several hundred dollars just to get them off the phone.
Nearly a year later, we are still trying to get the overpayment returned, unsuccessfully, even though their statement shows a credit balance. The hoops they demand you jump through are merely punitive and designed to let them keep the money.
We mentioned this problem to the physician and he just shook his head and said he'd heard it before.
I'm very relieved to have such wonderful and caring staff and Dr Escalante and Dr Duara. My life changed when I came to the Wein Center. Jennifer has showed compassion and concerns with my mother. She has been able to control my mom’s behavior and much more. Thank you from my mom and myself and God’s blessing.’
Okay I just had my son here Christmas 2018 for a scheduled C-section and they are truly wonderful triage and labor and delivery did a great job not only with the surgery but taking care of me afterwards. I highly recommend this hospital for you to have your baby despite the reviews you may read about the other Departments of the hospital.