Mountain View Hospital
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feedback about Mountain View Hospital
If I could give this hospital a higher rating, I would!! I had my first child here, so I went in with my eyes wide open and it was a WONDERFUL experience. Nurses were SO so kind and attentive. Never got frustrated with any questions and genuinely cared about my experience and health. They worked so well with my doctor, the anesthesiologist was amazing (I believe his name was Paul?). The delivery wing was amazingly quiet. I can’t say a single negative thing about my experience with Mountain View. If I lived in Idaho still, I would definitely go there again. I am forever grateful for my doctor to recommend them to me.
The best care. The doctor's are good, but the nurses are fantastic! My little guy is 2 and he doesn't like new people, but they were so kind and loving. He was so happy, and they made it a great experience. Best place to be for any hospital needs.
This review is regarding their billing department.
I visited one of Mountain View's affiliated clinics on 08/2018. The receptionist made me pay for the full cost of the visit because they didn't have my insurance. I totally understand why they did this and that is not the issue. I called the following week with my insurance information and I was told I would receive a refund.
I had an accident 10/2018, so I visited another (MV affiliate) facility, insurance card on file. I paid my $20 co-pay and went on with my day. They billed me for the x-rays from two different facilities. I was later explained this is normal since they take them at the clinic and send them to be reviewed elsewhere.
Well, in 11/2018 I called because I had not received my refund from 08/2018. I was told they held my refund from 08/2018 because I had an outstanding balance from the OTHER facility 10/2018 (x-rays). They never applied my "credit" to the bill and never refunded me.
After much back and forth, they applied my refund to the bill and I should still have about $34 to be refunded back.
I've called in once in 12/2018 and once 01/2019 and was told both times that a refund was issued and later that I was not issued and someone would call me back to resolve it.
Now, nearly 6 months from the original visit, no refund, no call back.
Literally the worst customer service with a billing department, ever. I hope I never have to visit their facilities again.
Excellent care from start to finish! It was the easiest/best surgery I've ever had. Thank you to the volunteers, billing department, the nurses, anesthesiologists, and the doctor! No complaints here.. Definitely will recommend to others!
My experience the other day at the Wound Care & IV Therapy area was amazing! The gals working there went over & beyond the call of duty in every way. The staff was so pleasant, and my nurse Shonda really was a top notch professional. She knew exactly what to say, how to say it and made sure I was comfortable at all times. Thank you to all the ladies that were so kind to me during my visit!