Mountain View Regional Medical Center
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Was in labor and delivery Monday till Tuesday morning, then to postpartum Tuesday mid morning! My nurse VERONICA was amazing and truly caring I have never had a nurse like her or Terri. They were both amazing constantly checking on me and letting me know they were leaving and introducing me to the next nurse. My next nurse in postpartum Irene, need some work she was kind and polite but I hardly seen her, I asked for medicine she told me she would but in the order and would return when it came back. Never got my medicine, nor did I see that nurse again till the new nurse for the night came In. Veronica and Terri are nurses who truly enjoy what they do even when they get tired.
My husband received care in this faculty and could not have got better care. He was in icu and the nurses worked diligently to save him. I have never saw people that cared as much as they did. From the surgeon to the techs everyone was professional and caring. My family and I would like to thank everyone of them for the outstanding job they did
I am traveling across country and had to stop here at 4am one morning bc of how sick I had gotten. The ER night staff was very efficient at getting me in and on treatment so I could start feeling better. The doctor was very easy to talk to and thought of me as the patient first, instead of trying to run a bunch of tests on things I may not need. I was terrified to be sick so far from home, but they made it a lot easier.
This review is for their finance department. BEWARE when receiving services at any Mountain View location, OTHER THAN the hospital itself. The reason being, their finance department takes the absolute longest time to send a bill for services. The only time that they send you a bill, MONTHS later, is from the collection agency that they submit to. This has happened on 3 separate occasions in my experience. One example is services are received at the end of February. I called their office because we were expecting a bill a few months after and were told the bill is about to be generated. When we receive the bill (in AUGUST), it's from the collection agency. Another example is services received July 30, just received bill on 12/08/2018. This place WILL LIE directly to your face about sending bills to cover-up for their incompetence. The truth is they send bills to collections BEFORE even attempting to send bills on their own.
This review is for the Medical Records Dept only. They are very unfriendly and unprofessional. I had to send a record request 5 times and still haven't received the patients results. Due to their lack of urgency the patient had to reschedule until we receive his results which we are still waiting to receive. If an ordering physician sends out a patient for any type of services the records should be sent accordingly. Wouldn't recommend going here if you're expecting your records to sent to your doctor by your follow up.