National Park Medical Center
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1910 MALVERN AVENUE, HOT SPRINGS, AR 71901 USA

Address

1910 MALVERN AVENUE, HOT SPRINGS, AR 71901 USA

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Phone

(501) 321-1000

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Consumer feedback about National Park Medical Center

National Park Medical Center
Reviewed from Google

3 out of 5 stars

Rayne Leonard
Rayne Leonard

5 out of 5 stars

posted 2 weeks ago

I fell down the side of the Mountain breaking my left leg (spiral break) right hip (requiring a complete hip replacement) and tore my rotator cuff and ligaments in my right arm. I spent 5 days in the hospital. The nurses were wonderful and I loved Dr. Birk. He was a great doctor with a great bedside manor who did a wonderful job putting me back together again. It’s been 5 years since my accident but I can’t thank them enough. I am from Houston and they even went out of their way to help prepare my ride back to Houston, TX in the back seat of my husbands truck. They anticipated all of my needs for the ride back. I can’t thank them enough. I spent the better part of a year in a wheel chair and 4 years of Physical Therapy and today walk without even the slightest limp. I still have a rod in my left leg but no real issues. All doctors that have checked my leg since all say Dr. Birk did a “beautiful job”.

Leah Burt
Leah Burt

5 out of 5 stars

posted 3 months ago

My daughter had surgery yesterday and theres a nurse on the outpatient Surgery floor that was mad and throwing pens on the desk and had a bad attitude and was so rude to my 9yr daughter telling her to stop crying and tell her what color popsicle she wanted. Im sorry but she needs to go......was NOT very happy with her! But the OR staff and other nurses was AMAZING! Just that one nurse we was NOT impressed with. She had tattoos on her fore arm.

James Veazey
James Veazey

1 out of 5 stars

posted 3 months ago

STAY AWAY !!! Please read entire review to prevent a repeat of our experience. I hate to say this but this is undoubtedly one of the worst hospitals I have ever experienced having to visit and have relatives as patients in my life. After an accident my 78 year old frail mother-in-law broke her left wrist and a pelvic bone and was taken to this hospital for treatment. The broken wrist required surgery and had to be stitched after surgery and then wrapped. During her 3 night and 4 days stay in this hospital we had numerous problems with the staff in the way she was treated. The problems ranged from lack of care in terms of no bathing at all unless it was done by one of the family members. We had to make the nursing Staff address the many lacerations on her legs where her frail and brittle skin had been torn open by the rocks that she fell on and had not been cared for in surgery or in the emergency ward. Whenever we tried to call during the daytime to check on her the nurses that were taking care of her could not give us any information about her because they claimed they knew nothing and had no information to give us - sometimes claiming that nothing had been entered in her records yet even by noon of that day. Her daily medications were either not administered at all or not in a timely fashion even though we doubled checked when we brought her in to make sure her daily meds were in her profile. There were numerous other problems that we had but they are too many to name so let me just say that this was an experience that I do not wish upon anyone or anyone's relatives. When we got home and her doctor unbandaged her wrist the suture was found to still have dirt around surgery area from her original fall - the area had not been cleansed at all for surgery. The suture that was taken in the 7in long incision was one long circular suture without any knots at all and it was done in a spiral fashion similar to what you would find in a spiral notebook binding. Needless to say this is going to be a horrible looking scar. It truly mystifies me to wonder where this Hospital manages to recruit its medical staff from. I would definitely give this Hospital the lowest possible rating that I could ever think of and would not even venture to use it as a Veterinary service for my animals. I don't think that my dogs would get the care that they would deserve either.

Alexandra Blanchard
Alexandra Blanchard

1 out of 5 stars

posted 2 weeks ago

Been here 6 hours, just saw doctor. Horrible er. Will not ever return.

Beth Maxie
Beth Maxie

2 out of 5 stars

posted 1 month ago

The people that normally check you in are most of the time ride, like you are beneath them. When you get in the back to be seen, it's a little better.

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