New York-Presbyterian Hospital
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feedback about New York-Presbyterian Hospital
I don’t recommend the emergency room here. Most of the staff are not particularly professional or friendly... Worst off... Despite having insurance, you will get an extremely high bill.
If it’s after hours and you need emergency services... Just tough it out and wait for urgent care to open... Go there... You may get better service at a better cost. I wish that I did.
I am only giving this place a 3 because of the nurses and doctors they were beyond amazing very informative and they made sure we were comfortable and answered any question we had and I appreciated every moment of their help I can’t give this hospital 5 stars because the administration ( cashier in the front entrance of 83 Williams st right in front of gold st ) + medical records department + billing department made my life a living hell my husband was hospitalized for 7 days and I’m stressed out trying to stay attentive to my husband , son , and siblings that I was caring for they had to have been the rudest people on earth I would request the most simple needs such as directions for the finance department and the cashier states “ does it look like I work In finance “ .... I’m already going through a stressful situation the last thing I need from a hospital representative is to be treated with such rude remarks .... I go to the medical records department which I was told was on the first floor which was incorrect information given which I didn’t care about but as soon as I entered the medical records room these two older women are “working “ and I ask if I could get help sending my husbands medical records transferred to his primary care in ct and one of the staff members states “does it look like we have records here ? “ :) so me being passive I ignored the remark then one of the ladies comes forward and tells me I have to fill out forms in order get the papers sent out and I was fine with (because I work in a medical office I know that protocol ) that and I told the lady would you be able to send these records today or tomorrow because of the urgency of his state and the lady cut me off and said no I will not be able to send it off we take 5-7 business days and I explained how important it was for his doctors to get these papers and then started to complain stating “don’t you have copies of the records “ and I responded yes they gave me one copy and then she raised her voice and said “so why don’t you make copies of those forms since it’s so urgent “ .... first off this is her job And she’s complaining to me saying I’m basically making her life hard for having to send hospital records to my husbands primary care ? I completely lost it I’m stressed out having to deal with my husbands insurance (BTW we don’t even live in New York we live in ct ) so I’m having to deal with my child , maintaining my family’s needs , on top of having to deal with my husbands current state .... I’ve never experienced such horrible service in my life it’s so unfortunate that such amazing nurses, techs , doctors have to work with such horrible administrative staff members it just makes people never want to choose this hospital again
I am a physician and had to take my son to the ER while on vacation for a lip laceration. We went to NY Presbyterian Lower Manhattan based on association with NY Presbyterian Weill. We were staying in lower Manhattan and it was late at night when he injured his lip. The nursing staff and physician, Dr. Alfonso, were kind, caring and very competent. The staff was very kind and efficient checking us in. We spent 3 hours from start to finish - stitches and treatment. I was apprehensive about visiting an ER and would have treated my son at home if I were back at home but I knew he needed stitches having passed his tooth through and through his lip. I am very grateful we went to NY Presbyterian Lower Manhattan. We received excellent care!
From the securities , to the registration nurses and doctors here are awesome... special shout out to Mimi from MRI department; she was amazingly .. I saw a patient giving the staff attitude and they continue to give her personalized attention and apologized to her... even the handymen at this hospital are awesome... only thing we had to wait a lengthy time on the tests results but I guess that’s with every hospital.... please reward Grace at the registration desk for being so graceful also, theymake going to a hospital feels pleasant
I know hospitals are suppose to be mostly negative experiences. I got a deep wound in my hand and lost a lot of blood in my home. I lost consciousness for about 5 minutes and a friend picked me up right away and drove me here after a quick call.
I waited 15 minutes before I begged someone to see me and kept getting more dizzy. I at one point couldn’t breathe at all and laid down on the floor and stretched my arms to try and catch a breath.
The nurse immediately called security and began yelling stop being dramatic. After 1 hour of being in the emergency room and still not seen I decided that I had to call an ambulance to the front of the hospital to finally have my wound looked at for the first time. It’s been over two hours at the Emergency room without being seen by any hospital staff. I am embarrassed to put up all this private info but I’m happy to save another human from this nightmare.