The actual care is fine. The customer service and reception is horrible. Wait times are unacceptable. I had a 9:45 appointment, still waited 1 hour and 15 minutes later. There is no accountability. They lied about an appointment I tried to make. My doctors office had to call and make the appointment. This will be my last time utilizing this hospital.
They are a great hospital, especially labor and delivery but the wait time to be seen for an appt is ridiculous. My appt with ultrasound was at 10am and I did not get called to the back until 2:30. It’s unbelievable and it’s like this each time I come.
DO NOT UNDER ANY CIRCUMSTANCES GIVE BIRTH HERE. MY EXPERIENCE WAS SO TRAUMATIC THAT IT GAVE ME A GENUINE FEAR OF HOSPITALS. Even worse is their woman's clinic. Just filled with people who think just because you're from newark that you're a junkie. They've all worked there too long. I would never recommend this place. Mountain side is in montclair and st. Joseph's is in paterson. Believe me, you are way better off going to those places.
Have nothing but praises for this hospital!! Every staff member helpful and caring. We have been sent there for four different procedures from our hospital at the Jersey Shore. A special mention to Sean in the Cath Labre reception. He's a gem. So helpful to everyone and always has a smile on his face.
It's Just Sas
Very bad customer service. The operator was arguing with my mother and nothing was said to provoke her. When a family member is sick f course your going to be upset. She said “ don’t try me!” With an attitude lol that’s crazy someone needs to shut this hospital down. Also hasn’t contacted my grandmother since my grandpa has been in the hospital for a day. His blood sugar is 400, that’s a stroke. Nobody go here their horrible.