Niagara Falls Memorial Medical Center
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feedback about Niagara Falls Memorial Medical Center
Called to find out about paperwork and I spoke with a woman name Sharon from the occupational health and she transferred me to someone else who was EXTREMELY RUDE on the phone and then hung up. They didn’t bother asking where to send paperwork and the attitudes was just unnecessary as I was polite to them. Need to work on your customer service skills before you lose more patients because it was totally uncalled for.
We are vacationing from Michigan. 5 month year old daughter had breathing issues. This place was fantastic! Quick check in, very friendly reception staff. The attendee and nurse were extremely supportive and helpful. The Dr. (Joe) was amazing. I was in and out of the hospital in 2 hours and that included xrays. I appreciate the staff and really want to say thank you. Brooklyn's dad
After 5 years, I've had it. ER staff is consistently rude, if I can't make it to a better hospital I bring a witness. Complaint to the CEO Mr. Ruffolo didn't improve that, it got worse. Primary care is impossible to reach by phone and rarely return calls. It took 5 voicemail messages over 2 weeks to get a refill for crucial diabetic medicine. The staff doesn't listen to patients in person and are sometimes argumentative about simple issues and either lack communication with each other or pretend not to know what is happening by not documenting messages. I should have gone elsewhere to begin with after the PCP prescribed a drug that I can't tolerate and am probably allergic to. After I pleaded to try an alternative, she insisted on a pill that I couldn't take and was of no use for 6-12 months before it was corrected, putting my health at risk. Currently I have waited a week for a necessary insurance authorization that is preventing treatment with a specialist because the physician assistant either doesn't grasp the issue or simply refuses to lift a finger to resolve it. The reception staff has also wasted a lot of time trying to justify their inefficiency. Negative experiences with this hospital far outweigh the few positive ones. I can't recommend them to anyone in good conscience. A family member had a horrible experience with their maternity ward when a nurse with obvious mental or emotional problems threatened all of the new mothers on the floor that she would report them to CPS for mundane requests to hold their own babies. This hospital has a reputation for treating patients like trash and think they can get away with it because many of their clients are low income.
I didn’t like having to be admitted into the mental ward, but it wasn’t as bad as it could’ve been. They don’t overfill the ward (I was on the bottom floor, not top. I guess the top one is worse) but the staff was very caring and extremely friendly. The social workers like to take their time discharging you but it gets done before 4pm when you are told you’re getting discharged. You can’t keep your door closed in your room, but it’s understandable. Just sucks since the hall light shines into your room all night and makes it hard to sleep. Not many things to keep you busy other than talk to other patients, color/watch tv and go to groups.
It's dirty and the staff tend to be rude. God forbid you need information from the information desk, they obviously have better things to do than answer your questions.
I haven't had problems with the doctors or nurses, but based on my limited experience here, I completely believe the horror stories in some of the other reviews.