North Austin Medical Center
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My nurses , techs and Dr's in the ER & on the neurology unit 3rd floor are the bomb.com !!! 1st time ever in life having to be admitted into the hospital, and these ladies and gents really show care, compassion, & concern at this hospital all around the best hospital in Austin, never treating you differently even if you have no insurance at the time. They still go the full miles for their patients. Even the ER for children Rocks!!
I love NAMC and their staff!!!
We had to come the the chidren's ER and the staff did a fantastic job putting us at ease and taking care of our loved one. In particular nursing staff provided us with comfort and confidence for the care being performed. Greatly appreciated.
Provided information for my child's insurance upon arrival to the children's emergency room. Disregarded the information given and tried to bill a whole other insurance company by looking up my name. 2 friggin years later and a lot of back and forth with MULTIPLE collection agencies for the same visit. Never saw the doctor, they didnt test my child for strep, though I asked for the test. Wasted 4 hours sitting in a room, not even being checked on. I finally asked to be checked out so my son could be sick in his own bed. Had to take my child to his doctor the next day to find out he had strep! Don't go here...period.
I have been in the E.R. a number of times, had two surgeries three years ago, and four hospitalizations last Spring for four different situations.
If I could give them 10 stars, I would. Reading the one-star reviews here makes me wonder if we are talking about the same hospital.
Every doctor, nurse, technician, was very professional and sincerely caring. Room service was wonderful. Nice menus, excellent food. I could scarcely wait to order the next meal. Their computer will not accept a request for an item that is prohibited on your diet.
Rooms were large and comfortable. Ditto for the beds.
A real plus is that they are attached to the Austin Diagnostic Center. Almost all my doctors are in that building, so if needed, they can come and go to my room easily.
Well it’s been a month since this happened am still suffering headaches everyday, had swelling on the brain thanks to my Dr doing an MRI,and all I got out of it was as a letter from some guy named Mike....he said 2 things that stick out:
1) he can not offer me a discount on the services I received which I never asked for.
2) that if I have a problem with the dr that took care of me to take it up with them as they are not employed by the hospital.
So I gather that he (Mike) never actually read my review. I realize that I did miss a point on the original post. My concerns were the wait times which he said were not that bad(well I disagree, I’m sure you shouldn’t leave a bleeding patient in the ER for almost an hour before triaging them.
My other concern is that the dr did no mri or cat scan and I had a severe head injury. This hospital sucks!!!
I went to this emergency room Monday night June 3rd with a gash in my forehead, looked like my eyebrow was being held on by a thread. I went in at about 9:21 PM lots of people in the waiting room. But none seemed to be bleeding from a very deep laceration to the head.
The nurse at the check-in asked my social security number and asked how it happened and then she told me to have a seat. I think we sat there for at least an hour before we were called in so she could do my vitals and get some information from me. Then we were in the waiting room again but this time not for long.
We were taken back to a room where we waited some more....then the girl came in had me initial on her tablet...then we waited some more. The Dr came in and looked at my wound and said it’s going to require stitches and I told him I was in a lot of pain he ordered a pain pill and something for nausea. Then we waited some more.
Finally the Dr. came back and got started he rinsed the area with saline and got started numbing the area, then he started suturing. He got done and said the nurse would come by with my discharge paperwork shortly. So we waited, for a long while. We got up and walked to the nurses station she said to go back to the room and the nurse would come and clean up and dress the wound. But she didn’t clean up anything or bandage anything, she just gave me my discharge papers and I could leave. I got to the window and the woman there was telling me that I had to pay so much of this at that time, well I didn’t have anything with me but after thinking about it I doubt I would of given this hospital anything, even if I had any money or credit cards with me.