North Austin Medical Center
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feedback about North Austin Medical Center
Wonderful place and wonderful staff. Kinda easy to get lost if you're not paying attention. Pretty decent dining area to as I am glad they designated a large area were you can unwind from the "situation " .
Friendly helpful staff, the lack of patient care left much to be wanted. Room dirty, food delivered late and patient not fed, meds delivered late or missed. Little to no care plan created. There were some very helpful staff, but to few to out weigh the many that were busy with other things.
The only thing that could make my noncritical ER visit better would be a phone charging dock on my bed and some ice cream, but the helpfulness and attentiveness and smiles from the nurses and doctor made my 4 hour visit WORTH IT! I really appreciate the services.
While I'm grateful to those who cared for me the financial department is extremely rude. A women from the financial department showed up in my room in the midst of my suffering (while I was on Morphine) and ask me some questions and then told me in order to continue receiving care I needed to say yes. So, I of course said yes, she was a bully and should never be allowed into the room of a patient again. I still have no idea what I said yes to. However there was one nurse who was outstanding. Her name is Brenda W. she is kind and truly cares about people. The night nurse don't have time to be kind and thus leave you in the room for hours without care. They are overworked and they often have to take on an extra patient because they work short a nurse at night. Not to mention they can't call a doctor for guidance in the middle of the night. (Hospital polices). This hospital lacks in many areas and needs the CEO to look into human care and not always following the written polices. Each person is different and each person has different needs. I felt as if I was in a detention center vs. hospital. I'm not speaking to the doctors who provided service at this hospital, because every doctor who cared for me was outstanding (second to none; it is the financial department and the standard of care at night that need to be revamped). I wanted to add this, my granddaughter was born at this hospital and was delivered early (3lbs)! I can't believe what an outstanding job they did with her the Nicu department, all the nurses and doctors are to be commended on the excellent job! It's to bad that the adult care floors are not held as accountable as the Nicu.
My nurses , techs and Dr's in the ER & on the neurology unit 3rd floor are the bomb.com !!! 1st time ever in life having to be admitted into the hospital, and these ladies and gents really show care, compassion, & concern at this hospital all around the best hospital in Austin, never treating you differently even if you have no insurance at the time. They still go the full miles for their patients. Even the ER for children Rocks!!
I love NAMC and their staff!!!