North Austin Medical Center
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feedback about North Austin Medical Center
I have been in the E.R. a number of times, had two surgeries three years ago, and four hospitalizations last Spring for four different situations.
If I could give them 10 stars, I would. Reading the one-star reviews here makes me wonder if we are talking about the same hospital.
Every doctor, nurse, technician, was very professional and sincerely caring. Room service was wonderful. Nice menus, excellent food. I could scarcely wait to order the next meal. Their computer will not accept a request for an item that is prohibited on your diet.
Rooms were large and comfortable. Ditto for the beds.
A real plus is that they are attached to the Austin Diagnostic Center. Almost all my doctors are in that building, so if needed, they can come and go to my room easily.
I went to this hospital for something that was curable on my end but my family suggested that I go to the hospital to double check. Now, I do have insurance with my job and i did provide that information to the hospital (check out place). The one thing that is bothering me is the billing. One, I went to the hospital and receive little to no help. The nurses/ doctor (who were nice) literally asked me questions and touched my skin and that was it! I did not take any pills, no shots , no ointment etc. So for my bill to be $963.00 is outrageous. I know I should be complaining to my insurance (which I will) but regardless with or without the insurance that bill is ridiculous. And I am not paying a large bill just to get asked some questions! I am irritate and I will continue to stay far away from hospitals because god forbid I go to the hospital again just to get asked some questions then get sent another bill for an unreasonable amount .
I couple months ago, I had an ER visit due to some serious heart palpitations. They did an EKG, told me I was fine, and sent me home. No medication, no examination. That was it. Only spent about half an hour there. I got a $1,407 ER bill for the whole thing, and even though it seemed high, I paid it without question. I have the bank statements to prove it. A few months later, they sent me another bill for $9,137! Told me it was because "Your charity write off request has been denied to the financial assistance application not being received," when I already paid, and was told I was good to go. I'm paying nearly 10k for a doctor to telling me to go home after looking at quick EKG. This. Is. Wrong.
It was even on the news last August, about how a guy had a heart attack and went to the St Davids ER. His bill was six figures. He said he called about it, and they didn't want to work with him, and just said "Do you want to pay it one payment or two?" Then when he went to the news with it, and the story started circulating on the air, THEN St Davids was like, "Oh we have a financial aid program for that, and we can your bill down to seven hundred something dollars."
I had laparoscopic surgery there yesterday. I was extremely impressed with all the staff, especially Susan at the check in desk. Everyone was very warm, kind and helpful. Shout out to the recovery room people too! And my male discharge nurse was AMAZING!
Extremely horrible experience. A hospital should not be like this. My sister was sick, and we went here with our mom. We walked in with all the lab and culture results from the clinic. However, they insisted that new labs and cultures are required although we had informed them that we do not have insurance. After all the labs, a pediatrician came in to examine her when she needed a gynecologist. They didn't even get to diagnose my sister's because of her pain, nor did we have a specialty doctor go explain us about what is going on. Without proper or reasonable explanation, we were transferred to Dell's children as they didn't have the correct equipment for anesthesia at saint David's, which doesn't make sense at all. They managed to waste our time and money very effectively by insisting on doing labs and cultures when they did not even have a doctor to explain us or provide treatments to my sister before transferring us to a different hospital which we got taken better care of at. Although my mom didn't speak English very well, they did not even provide her an online translator like all the other hospitals do. After all, we made a horrible decision by choosing to go here by paying about $10,000 to waste our time.