North Austin Medical Center
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feedback about North Austin Medical Center
Extremely horrible experience. A hospital should not be like this. My sister was sick, and we went here with our mom. We walked in with all the lab and culture results from the clinic. However, they insisted that new labs and cultures are required although we had informed them that we do not have insurance. After all the labs, a pediatrician came in to examine her when she needed a gynecologist. They didn't even get to diagnose my sister's because of her pain, nor did we have a specialty doctor go explain us about what is going on. Without proper or reasonable explanation, we were transferred to Dell's children as they didn't have the correct equipment for anesthesia at saint David's, which doesn't make sense at all. They managed to waste our time and money very effectively by insisting on doing labs and cultures when they did not even have a doctor to explain us or provide treatments to my sister before transferring us to a different hospital which we got taken better care of at. Although my mom didn't speak English very well, they did not even provide her an online translator like all the other hospitals do. After all, we made a horrible decision by choosing to go here by paying about $10,000 to waste our time.
Nurses were very nice, but room service is the worse! For each meal, they neglected to bring a portion of the meal and when you bring it to their attention, they just look at you and say, "Oh, Did you ask for that?" Then they look at the ticket and see that what you mentioned is in fact on the ticket. Their response EVERY TIME, 'Oh.... I'm sorry". Then they leave without returning and getting the order correct???? Who does that???!!! The meal was also cold both times... SMH
When I called for a nurse (3rd floor), a guy who sounded as if he was asleep answered the call button and never came to my room. A female showed up 30 minutes later. She was very kind. This place in general just seems to be lacking in multiple areas.
While it's not ideal to wind up in surgery, I had such a fantastic experience because of the staff here. Everyone was so empathic and knowledgeable; they really cared instead of just treating like another patient. My procedure went really well. I enjoyed this experience, which seems strange to say. Follow up: they sent a card post-op, and that helped a lot in recovery. I've never had any place do that before.
This is absolutely the worst place for a hospital in the state of Texas. The doctors are cocky and says that legally they have the final say over the well-being of a patient over the family/legal guardian(s). The ICU is terribly lazy and do not take care of the patients in critical condition. After this hospital makes your family member worse than when they went in, they blame the family or treatment places for the hospital fault. the social workers are useless unless dealing with billing problems. My recommendation to anyone is NEVER SEND YOUR LOVED ONE HERE!!! THEY DO NOT CARE PROFESSIONALLY NOR MEDICALLY.
I took my mother in due to low blood pressure, she couldn’t stand and she went from being able to see to not being able to see and 5 hours later the only accomplishment the hospital made with her was to wheel her into the hallway and put an insert into her arm for an IV bag. They still haven’t given her an IV nor have they addressed anything with her. The nurse keeps telling her “ when the doctor makes it back to her desk i will see what’s going on”