North Chicago Va Medical Center
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feedback about North Chicago Va Medical Center
Where do I even start? I have issues every time I go here.
I saw my doctor for TERRIBLE crippling cramps and he just wrote it off as normal womanly cramps even though I repeatedly told him that something was not right. He prescribed me some Advil and sent me on my way. When I came back and asked him to get a referral to Woman's Health, he said he would put one in but never did. I had to call him back and wait to have it put in. After weeks of this persistent issue, I finally got into Woman's Health and found out that I had issues in my Fallopian tube! This same doctor also denied me a choice in birth control options and I was desperate so I went to Planned Parenthood for it instead.
Recently I went to the doctor for another issue which had to be checked IMMEDIATELY. I scheduled the appointment the day of and the receptionist told me the appointment was at 1330... so 1:30. I repeated it back to her and even put it in my calendar as we were speaking. I showed up for my appointment at 1:15 and was told "Sorry ma'am, your appointment was at 1:10 so you will have to reschedule. The doctor has other important things to do." Like excuse me??? I told them my appointment was confirmed for 1:30. Besides I was there at 1:15... 5 minutes late and I get booted??? Mind you, I live an hour away so I drove two hours for absolutely nothing. I had to see the doctor for my issue but now I have to wait an entire weekend before I can be seen.
Finally... Mental Health... What a joke. I was seeing a therapist for about a year because I was severely depressed and she really was not empathetic at all. I felt like she was there for her paycheck and not to really want to help her patients. She actually LAUGHED at me when I was telling her about my insecurities! That's when I knew I had to go elsewhere.
I am looking into paying for my own insurance now because I consistently receive poor service. I get better service paying for care nearby.
On Dick Clark's "American Bandstand" he would always ask someone in his audience to rate a particular song. I will give JLFHCC a 99 44/100 % rating. When I can walk into Primary Care and be instantly greeted with a "Hi Bob" it just makes my day that much better. The only thing I would like to see improved upon is the adjusting of the eye glasses frame. I have to long of bows and they do not carry a shorter version so I had to go to an outside clinic to get them fixed. I was very impressed with the level of the equipment used to check out these tired eyes of mine and the level of professionalism displayed. I would like to say thank you to all of the personnel at this facility for their caring and being there for all of us.
On a separate note, in all my travels on this campus, I have never seen anything prominently displayed that draws attention to the Merchant Marine veterans. They deserve as much praise and admiration as we do. I will look forward to that prominent change as soon as possible this year.
They have gone down in most of the services. Not gotten better, a CT scan took me a half hour yesterday, then over an hour and lodging a complaint waiting for the hip x-ray. As well, the PHarmacy department now takes an hour before your number is called just to explain what medications you need to pick up. The whole process takes a minimum of two hours. I have to plan on the whole day each month to pick up medications after my primary visit.
Professional at all levels! Everyone I have met is patient, kind and understanding. So grateful this facility is available to veterans.
We have always received high quality care from a very caring staff. Our only complaints are from some of the strange rules that make providing care a bigger challenge for the folks who are just trying their best to serve us. Next time you visit, make sure to smile and thank someone who is helping you. I don't think they get enough appreciation.