North Hills Hospital
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feedback about North Hills Hospital
My mom had to come in their ER because she hammered her finger. The tip of the finger was broken and bleeding. The ER room was this long corridor with about 15 chairs which were filled of people. I checked her in using their automated system because there was no nurse in the front desk. A male nurse walked out looked at me and walked away. There’s only one triage room, appearance which had a family with a little mid inside. The doctor who was treating looked outside, walked out, coughed, and mind you, there was a sign which said “cover your cough” but because be was doctor, so he didn’t. Two coughs, 5 6 spews of phlegm flew out. He looked up saw us watching, walked inside maybe to wipe his mouth, walked back out with 5 6 stickers on his hand, walked up to us asking what is my mom’s last name. I thought she would be looked at. No. Dude walked around and asked everyone the same. Looked at one guy’s hand and assured him he’ll be looked at soon. The room was lacked of ac. It was hot and humid with all these people, and I can imagine the germs are spreading much faster in this room than a garage. We left, because I didn’t know how much more blood my mom needed to shed before someone decided it was a real emergency. And I didn’t really want to catch anything or her catching anything else in that heated room. Please DO NOT GO TO THIS HOSPITAL if you value your life.
And please don't insult my intelligence, he introduced himself as a doctor. I was looking for another hospital to bring my mom into so I didn't catch his name.
I like them, and I'm still using them after living here 29 years. I've never been admitted there thus I'm speaking only of ER service and get well at home. I have had family members admitted there, and even though they died it wasn't because the hospital caused it.
I'll admit I've checked in the ER and checked right back out because I wasn't dead enough, and wasn't willing to wait. IT just depends on what's wrong and how backed up they are if they get to treat me. On the several occasions where they have treated me I have no bad memories of healthcare gone wrong, or any outrageously wrong events. In life I've had several outrageously wrong events from other brands thus I'd claim I know what I'm supposed to get.
If you come in by ambulance in two or more pieces you had better go where you can get care fastest. There have been moments of customer dissatisfaction with the place, but none are bad enough I remember them, and none were less than the standards of care. Unless something changes I'm still using them, and still recommending them.
I'd offer that forcing the smokers off the property could lead them into a vehicle pedestrian accident lawsuit. The smokers aren't hurting anyone and forcing them across the street is a bad idea and a lawsuit waiting to happen. They can do what they want to, but they are not going to force the smokers to quit by doing that.
Check-in was excellent. Tiffany is an outstanding ambassador who made the check-in process painless and actually pleasant. The lab was very efficient, drawing my blood sample quickly and getting the results to my doctor in plenty of time. Overall, visiting your hospital was a good experience. Thanks!
Roy Jones, NRH
I went in for bleeding during my (first) pregnancy. I ended up getting 2 ultrasounds. They did not read my results after the ultrasounds as they said they would. What else made me very uncomfortable is not being able to have my husband by my side during this very stressful time and being forced to be alone for hours with no support. Honestly if I wanted to get the same exact information I could have got from google I would not have went to the ER. I’ve been to the ER plenty of times and this has by far been the worst experience on such a sensitive topic. And your nurses need to work on their poor bedside manners. Very disappointed... I will never go back to this ER.
I would choose Medical City North Richland Hills again! I was greeted by Michael, RN who was so kind, any of my nerves I had were shut down. He took the time to explain things, but also find out who I was and about me. I went in telling myself I wouldn’t tell him I was a nurse, but when he asked me what I do, I told him and he still cared for me the same. Everyone was amazing in the GI lab. The nurses, doctors and anesthesiology team were all great! Thank you.