North Valley Health Center

Dr. Ogas is a good physician it's his office staff that is unacceptable. I've never heard of a Drs office that has an answering machine that doesn't let you leave a message but instead tells you to call back at a better time for them. I have called 4 times in a week and have gotten this message and never spoken with anyone. Not like I am eager to talk to them because they are rude and give the impression that they are bored. If they are so bored maybe they should answer the phone. I feel bad for Dr. Ogas having such an incompetent "support staff" if anything they probably make his job harder.

Love this place everyone is always very nice and attentive. I've read all of the reviews and some of them I find shocking. I've never been denied a same day appointment for my daughter if it warrant an appointment. Mateo is awesome with my kiddo. Thanks everyone who works there and pay no attention to negative reviewers!

If you’re running late, don’t even bother going to your appointment. I was 3 minutes late, and they canceled my appointment because of 3 MINUTES! This is ludicrous. I was working, and I left work early and drove as fast as I could to make it there on time. Their excuse was that my check in time was for 11:15 AM and my appointment was at 11:30 AM and I got there at 11:33 AM. I admit, I was 3 minutes late, but if you can’t be empathetic with others, and forgiving of 3 minutes, maybe you shouldn’t be working with human beings. Countless times I arrived exactly on time, and they the nurse took 15 to 20 minutes to get me, and I’ve never complained about it. What upset me the most was that, I left work early, on very busy day, they really needed me. I wasted my time and gas driving all the way from Rio Rancho to Albuquerque. I’m very disappointed with this place. They wanted to reschedule my appointment, but I refused to. They’re not getting my money anymore. They don’t deserve our business if they penalize us for being 3 minutes late and face no repercussions when they are late. Talk about a double standard!

Friendly staff and great doctors! Sometimes it can be a bit busy so it takes a little while to get in but it’s worth it. Everyone is very friendly and helpful.

Brought my poor Mother suffering from cancer over to this clinic after being referred to them by UNM Hospitals to set up a primary visit with Dr Steven Ogas. The ladies at the front desk were friendly but medical assistant was rude and completely non accommodating to my poor mother who had a hard time walking. The medical assistant skipped my mother for not getting to the door quickly enough and made her wait a good 30 mins before calling her in. I'll deffinetly be looking for another clinic and primary for mother.