Northbay Medical Center

We brought my 3year old grandson to the Emergency room a month ago as he has been having on off fever. Waited from 12 AM till 6AM and no Doctor showed up to check on him. A lot of patients have been there ahead of us and started complaining of the poor service. They renovated the place but not their staff!

Bathrooms disgusting. Forced to hold my urine because i how horrible they were.
Came in because of Bleeding stool and severe headache with abdominal pain. Couldn't even use restroom because how unsanitary it was. In waiting room over 2 hours. Told when vitals were being taken that Id be given medicine for pain. Never given anything. Told because I wasnt having anything ' serious ' like "chest pains" that it was going to be a longer wait. I came in and informed staff i was told by a 24hr nurse that i needed to go to emergency room immediately and this is how it went. I decided to leave to go to another hospital because i was told it would be " a while more" before i could be helped.

Horrific staff and leadership.

Director asked patient name and that was the last time the doctor came by for 12 hours. Records showed that he did a physical evaluation. So asking a patients name = veal at NorthBay medical.

A Pervy hospital security gaurd , Anthony, got hostile when he was caught trying to watch my daughter undress. He yanked the privacy curtain away and demanded he had to watch her. We pleaded for a female nurse to take his place. He refused and taunted us. We called for help and identified his Pervy behavior and he vanished down corridors.

The list of missteps , misinformation, lack of device could go in forever.

Asking for supervision to help, only results in police arriving and you are named the aggressor. The cops were nice. And when they found no merit to the hospital claims, they peaceably left after they could not get the hospital to release ya to the care of another hospital. When they could not fight the beauracracy, they left.

Unless you will bleed to death...keep driving a bit further to ANY other medical facility for help

Worst place to go to for emergency services. Checked in at 2, took about 45 mins to get called in the triage room- which was fine. After that, we sat for another hour and a half just to get called in for a blood draw. More waiting. It wasn’t until 5, almost 6 hours later until one of the ED techs came to the waiting room to take my vitals again- which I actually thought it was odd to do so since the waiting room was packed with other patients- and at that time was when he mentioned how behind the ER was with waiting for a room to open up. The experience probably would have been better if they decided to communicate earlier. Only chose to come here because Sutter was out of network and I thought I was better off than going to the Queen because of the Napa traffic and how much pain I was in. Note to self: I’d rather sit through the pain in traffic going to Napa than come back here again.
No thank you, NorthBay, I don’t plan on calling to further discuss this.

Many horrible nurse's eager to dope with Ativan so they knock a patient out cold they don't have to be bothered. Female Doc, looks sorta exotic but don't let her beauty fool ya. She is rude, abrupt, and with the worse attitude runs around like she is busy but wastes time reading prior records when an ER visit is normally an event that's new or drastic change. Never does exam, look in ears, eyes, touch abdomen area as all docs are supposed to. Having Goodstones luckbut not even provide fluids or a Tylenol! They may make you worse! Probably best to see a regular doc in office. Even wait a week or two it's that terrible and the wait is 4-6 hours definitely.