Been to several places in last few months trying to get the right help I needed. The ER staff were excellent. I know staff and doctor's hands are tied and sometimes aren't really able to use their training and abilities like they may want to and decisions are made up the ladder. I'm happy to say I am well pleased with their decisions and I know the final one was the best for me..

We were neglected inn the ER last night. I was disoriented and didn't know really where I was or who was around. The Dr asked me if I wanted to be admitted for my test or wait and go to the Dr first thing for the test. I said I wanted to him home. I didn't need to go home. I needed to be admitted for test. I have someone typing for me. I can't raise my head up. I'm vomiting and passing out. I need urgent care. Not to be sent home. I need specialist running test. Not only did the Dr make the wrong decision but for 2 whole hours my nurse disappeared and no one came. And the last we heard someone would be in within 30 mins because all my test results were back. So the staff also neglected me. Usually the ER is great. I go many times a year. Not last night. Last night was terrible.

I came with my husband for a test in the Tyler Center on the second floor and we were greeted with two sweet ladies I believe were volunteers. One was named Delores ! As we were sitting at the other check in desk I could over hear Delores so sweetly greeting people and going above and beyond to help people . In this day and time to hear the joy and precious spirit of someone is such a blessing! I walked over and told Delores that I had overheard her greeting people and that her sweet spirit had blessed me. Then Delores gave me a little angel and cross and held my hand and prayed for me to be blessed!! Well RMC needs to have every employee to follow Delores around for a day and see and learn from her customer service skills and her sweet spirit and RMC needs to make her Volunteer of the year and pay her to train customer service employees!!!Delores is an Angel on earth!!😇

4 hours. Nurse has been MIA for over an hour. Called twice for something for pain. No show!
Dr. came in and introduced himself and never came back. Shift change soon. Now 5 hours gone. Miserable. Husband wants to leave. ER means nothing.

Horrible. They have the nerve to say my mother, who is having breathing problems, is seeking pain meds. She doesn’t want medication, she wants help! No one even looked over her blood work, they said she was fine and had her release papers ready before even looking her over. The staff is consistently rude in the ER, always neglectful and never helps. This is the second time already!