Northeast Alabama Regional Med Center
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feedback about Northeast Alabama Regional Med Center
The staff were extremely rude to my mom and I on the phone. We were trying to find out information on my father's death certificate and they gave my mom a run around by saying they'll call her back with the details and they didn't. When I called, the lady I was talking was also having a side conversation while I was on the phone with her. My mother and I are glad we never have to deal with this hospital again.
The staff at RMC have been wonderful. I am in clinicals there and I have learned so much. Every single person that works there, that I've come into contact with has been so eager to teach.
I came here to pick up a friend. If the rest of the hospital staff is as "helpful" as the folks behind the ER desk, AND the woman at the main entrance desk then this place is in a bind. Rude is an understatement.
My mom was scheduled for outpatient surgery at 8 am. She was told if late, her surgery would be cancelled. Five hours later, they're just getting started. No one offered any updates.
I called to inform them that I received someone else's appointment reminder. I wanted to see what could be done so the right person could get the reminder. The admin operator for 9:20 am on Sunday Aug 12th cut me off and repeated that the people I needed to talk to wouldn't be in till tomorrow morning. There was zero effort for problem solving on her part, and she was so rude!