Northeast Georgia Medical Center

Lengthy , but currently experiencing the following at NE. Georgia Medical Center south wing G.I. ward. 1) 6:10 PM 85° in the room. Over 5 hours request for fan still nothing. Ended up going out and purchased two. Fans have to be “ordered“. Does that mean south wing Is not allowed to have fans stored on this floor? A little crazy since $7 dollar fans are available at Walmart. The patients that are in the G.I. ward obviously have stomach issues. Heat such as this causes nausea. 2) Staffing needs to be increased. Unacceptable for patient to have to wait 30 minutes after ringing to go to the restroom because they were too busy. Result is having to change underwear and bed linens. 3) Employees should be aware that perception is everything. If a patient is in need of anything and not receiving it in a timely manner, seeing staff stand around chatting speaks loud and clear of not caring. This might not be the case, they might be on break, off the clock, or supporting different patients...doesn’t matter because the perception is they are not doing their job. Perhaps a break room or another room out of sight might be better to have personal conversations. 4) Again related to lack of staff/overload, when vital machine starts beeping, it will literally beep sometimes 15 min before someone comes and shuts it off. It’s a small town and this is the main hospital, but who knows what the future holds. NE. Georgia Medical Center Board of Directors and CEO should take a close look at what’s going on in the hospital regarding lack of staffing and good care.

3 Years ago, my Mother at 82 years old, broke her arm in an auto accident. Her "next of kin" were never contacted. After splinting her arm and giving her a bunch Hydrocodone, they released her at 3am to fend for herself. She woke up the next morning with hallucinations and called 911. That was our first encounter with this Hospital. Recently, she was admitted for an bad infection in her leg. They prescribed some antibiotics and released her. Two days she was re-admitted because it was worse. They kept her 2 more days and released her again even though the leg was so bad she couldn't walk. The assisted living facility would not accept her back because the infection was too severe. So within 3 hours, they re-admitted her yet again. 5 days after that, still not able to walk on her own, they released her again . We tried working with the Case Manger during the last stay so that she could get transferred to a Rehab facility. They kept putting off processing the paperwork until 2 hours before they had already decide to release her again. She would have had to stay another 2 or 3 days in order to get her to the Rehab facility. She had had just about enough of their "hospitality". We had to hire 24 hour care for her at $648 /day because the Hospital staff could not (or would not) do their job.

The emergency room was slammed when I came in Thursday after slicing my thumb open. The doctors and nurses were so friendly and helpful. For how busy they were, they managed to get to me in a prompt timeframe and gave me professional treatment. I appreciate the staff for taking the time to help me out. Urgent Care turned me away. It took about two hours from start to finish and even then I was surprised because of how busy they were and given the state of the other people in the ER, I was definitely a low priority. Thank you ER staff for all that you do and being so helpful.

The nurse's and doctor's in both the ER and the ICU are absolutely AWESOME!!! They have saved my life on 3 separate occasions and I am so grateful and thankful that I had such amazing people who really cared for me♡♡♡

This trip has been awful not only did I not get the proper treatment I was left in a room in the Er permanently/ I was accused of taking my on IV out and talked to like a dog- I was left in the hall for an indefinite amount of time with no communication my bladder does not work and I have to use a catheter when I can get one in they left me in the hall alone so I had to try and catherize my self and it made a mess when my bladder spasms it is more than. Stand. The nurse proceeded to get own to me for doing it and humiliated me!! They then moved me into a small room in the Er and when I did see the. Dr he told me he would star my medication that may primary care dr’s prescribe every day so I guess he didn’t like ymtjem so I got only half! I want this checked into a let me know!! This is cruel and unusual punishment for no reason!!