I was very impressed by the staff at Northside Hospital. I interacted with roughly five people directly and each one of them demonstrated an amazing amount of empathy, human understanding, and a desire to serve and educate. The concierge at the front made check-in easy, and the woman working at the billing/insurance dept was straightforward about my liability and my insurance’s liability, and was happy to work with me to get it all taken care of. There was hardly a wait for the med-techs to get me back to radiology, and both Brian and Tim were awesome. They helped me feel very comfortable by continually refreshing my blankets with freshly warmed ones, explaining everything they were doing so I was in the same page as them, and by making good, easy conversation. I really appreciate the time and energy put forth by Tim especially, whose service went beyond the normal call of duty. All in all, I had a wonderful experience with Northside Hospital.
I will also mention that my initial call to schedule the appt was a huge relief, because it was so easy and I got through immediately to a scheduler. This was a welcome and stark contrast to my attempts at calling St. Anthony’s scheduling department. I was on hold for just over an hour and a half with St. Anthony’s before I finally hung up and tried Northside. When Northside immediately answered and started scheduling me, I knew it was going to be a good experience!
I must say after having read the reviews I was a little skeptical about putting my husband into this hospital however the experience has been nothing but fantastic everyone we come in contact with has been absolutely 100% professional, caring, and nurturing. This hospital has been everything you would expect in top notch hospital. I haven’t gotten the bill yet, LOL but I’m sure it will be worth every penny. I would highly recommend this hospital to anyone, especially those with heart issues.
My experience at Northside was horrible. I went in due to heart palpitations. I was in the ER for 6 hours so they could run and re-run the same tests. During those hours, the nurse only came back once to see if I needed anything. I was then admitted overnight for observation even though the tests came back normal. It turns out what I have isn't serious and there was no need to keep me there.
They told me a cardiologist would see me the next day. However, at least 7 or 8 doctors and residents came to my room during my stay to ask me the same questions and leave after 20 seconds. Each one of them are now charging me for their so-called time. I never saw this many doctors the last time I was in a hospital. A practice like this shouldn't be allowed at any hospital. Those doctors didn't see me because they were there to help, it was just so each one could charge me separately. I'm also being tripled charged for everything because they ran the same tests again and sent me for an ultra sound, which was not even necessary.
The cardiologist finally saw me 5 hours after the ultra sound was done just to tell me everything was normal... again. 2 other doctors were with him, but said nothing. Obviously, they were only there so they could charge twice as much. I had to wait another 3 hours to be discharged. The hospital sent in a claim to my insurance a week later and they are trying to charge me a copay for a second ER visit even though I never left the hospital. They didn't hesitate to send in that claim, but sure are hesitating to send in a correction. Weeks later, they still haven't adjusted that copay off their claim. I'm never going to this hospital again. I'd give them 0 stars if I could.
Just completed an 11 day stay after emergency surgery for a gangrenous ruptured appendix. There was zero wait time in the ER, the got me in and prepped for surgery immediately, which saved my life. I havent been to the hospital since I was 5, but at 40 I can say that the nurses, doctors and staff were incredibly helpful and worked their best to make sure I was comfortable and answered all questions I had. They went above and beyond for both myself, and my family that visited throughout the duration.
Went in with Pancreatic pain very painful. Wanted to be out of pain. Nurse said there was a nationwide shortage on narcotics so they gave me something that did not work. Asked for pain medication Dr Hanna said my lipasse levels were normal. He should know when a person has half a Pancreas and takes lipasse pills it is NOTa marker for pain. Should have listened to the previous reviews. Drive 5 more min. Trust me.