Northwest Community Hospital 1
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I Took my father to the ER with abdominal pain a week ago. The staff were extremely attentive and the ER doctor was able to diagnose quickly the problem quickly. My dad had gallstones. Surgery was performed on a Monday and all went smoothly. I cannot say enough for the nurses. This has not been our first experience here. My dad also came to emergency 3 years ago and ended up having quintuple bypass at nch. This also was a positive experience in terms of the professionalism and compassion of the staff at NCH. I highly recommend this hospital to anyone.
I had a great experience today at the hospitals ER. Each person ,tech and practitioner I came into contact with was friendly helpful and caring from the front office to the nurse to the transporter to the ultrasound tech to the housekeeper. Thank you for helping me feel better and for the care you gave while I was sick. A little care and compassion goes such a long way when you’re sick and I will always remember that -thank you
My husband had to go to the ER. It was not a long wait to get a room and be seen by a doctor like most ER’s are. The ER doctor was really nice. We only stayed a couple of hours because they decided my husband didn’t have to stay overnight. They just wanted to my husband to feel better before we went home. Once we got there we were in a room in the ER in about 20 minutes.
If I coud this hospital one star I would. ER does get 5 stars but the staff on 3 East gets a negative amount of stars. I am the patient advocate for my 87 year old father. He was admitted with pneumonia on Sunday October 7, 2018. He also has his caregivers with him 24/7 in the hospital. He has dementia and was not marked as a high fall risk. No yellow sign on his hospital door, no alarm on his chair and bed alarm not on. I also had to ask for the yellow non skid socks that indicate high fall risk. Staff was instructed by me to call before giving a new med or performing a test. 2 tests were done without my consent and a waste of medicare $$$$. I just hope you do not kill my dad or he does not fall trying to get up by himself when the caregivers go the bathroom or get something to eat. An 87 year old with dementia does not understand how to press a call button!!!!!! I am sure medicare and your insurance company would not be happy about not identifying high fall risk patients. The hospital is a lawsuit waiting to happen.
Absolutely terrible finance department. I called and asked about a bill and dealt with total hood rats who insisted on arguing with me versus trying to help me. Because of this, I've changed hospital and doctor networks. For the first time in my life I've vowed to never go back somewhere because of an encounter with their billing reps, that's how awful they are. I called because I paid my third and final installment of my bill and somehow a week later was submitted to collections. When I asked why I was submitted to collections and I received the response "I dunno, maybe you should pay yo bills." I explained I paid the bill and that they sent me to collections in error, her response was "you need to stop calling here and be callin the collection agency, its their problem now, not mine, we pay our bills." I went on to explain that I had already called the collection agency and that the item needed to be pulled from the hospitals end. I asked to speak to a supervisor and she was even worse than the original person I spoke with. As soon as she got on the phone she was incendiary and verbally combative. She started out by saying "we don't make mistakes, you do." I asked her to review my payments versus balance. She said she was going to have to call me back because she is about to go to lunch and she needed to consult with her supervisor on this matter. I explained that I've never once received a call back from that office and I've left several messages over the past 10 days. She said "I'm going to put you on hold real quick like." then promptly hung up on me. I plan on going to their offices tomorrow in person to get this matter settled once and for all. All this drama for a bill that I paid in three parts and have receipts for all three payments. AVOID THIS HOSPITAL AND MEDICAL NETWORK AT ALL COSTS!!