Northwest Community Hospital 1
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feedback about Northwest Community Hospital 1
This hospital is great, my daughter has been here multiple times and my mother recently underwent minor surgery. Since we walked in through the emergency doors everyone has been very nice and kind. Doctors and nurses are very informative and always making sure you are comfortable. I definitely recommend this hospital. We’ve been here at least 5 different occasions and I’ve never had a complaint. Great hospital.
Wow where do I begin?
My Mom was sent here from her doctor because of pain she’d been having in her heart.
After her doctor did some exams she decided it was best for my DIABETIC Mother to go in to the ER to see a doctor.
So it’s 9:30am and my Mom checks in. Paperwork was THROWN at her out of some type of frustration these ladies might of been having. And she wasn’t attended to until 5PM!!!!
Again, SHES DIABETIC. Diabetic people NEED to eat! To top that off, I called in to ask why my Mom had to wait so long and I spoke with DORIS who was absolutely rude. She even had the audacity to ask me if I was eating something over the phone?? Who asks a question like that?? I was shocked!
It doesn’t end there, once she transferred me to the nurse who assisted my mother, he had nothing but ATTITUDE! What is wrong with these people? He was talking to me like I was a child and not comprehending what he had to say. One of my questions was why did it take 5+ hours to attend my Mother. (She had to leave to pick my brother up from school) and his response in a very sarcastic tone “well I’m sorry your mother doesn’t have family members who can pick your brother up”. I really can not believe these kind of people work here!!!
Lastly, the doctor who finally did attend my Mother, made a comment “I’m sorry you’re a patient with no patience” because she told him she did not feel well after waiting so long without eating. Who in the world hires these people and allows them to treat others so rude? Is this not a business? It’s absolutely unbelievable!!!
My mother Jo-An Clay needed urgent care on a holiday no less. I was amazed by the emergency department's rapid response team. After witnessing their care for her, I am so comfortable and confident that the hospital has qualified personnel in each position. Another big bonus was their friendly and truly caring dispositions toward her well being. Thank you for making a nerve racking situation tolerable.
I wasat the ER with my son today around 3 pm and RN Denise in triage is wonderful! She is super nice and great with kids.
Also, Dr. HANG was wonderful and very caring.
Thank you for listening to my concerns!
Don’t know what they are doing in their billing department. Bill I have paid twice was turned over to collections. Try to call them, and they never answer. I have used the option to leave a return call number. The call is never returned. Incompetence or fraud?
A business that can’t properly bill and collect deserves to fail. I will never go near this place again for any reason.