Northwest Community Hospital 1
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feedback about Northwest Community Hospital 1
I was here for the first time. We got our second baby at this Hospital. Eveyone we spoke to was professional, smiling and most importantly helpful. The expert care I have seen from this hospital was perfect. Medical attention was exceptional, nurses and doctors were friendly, and the equipments were clean and well taken care of. I was so comfortable and happy being served at this place.
While I was here from San Diego because my sister was dying, I had a blockage of my small intestine in March. The expert care I received from this hospital was wonderful. Because of their expertise, I did not require surgery. During my eight day stay, I was attended to by remarkable doctors, nurses and other staff. Then, on Holy Thursday, I fell and broke my femur. This required surgery. I was given intense physical and occupational therapy and am able to walk with a walker. My sister died the Saturday after Easter and I was out on a four hour pass to attend Mass and be with our large family. I am 81 years old and so thankful for the excellent care given by a staff of caring medical people. God bless you all and thank you that you have made it possible for me t return home so quickly. I have been hospitalized in the past but have never experienced anything like the care given at. Northwest Community Hospital in Arlington Heights. ❤️🌹🙏🏻😊
Patient Beware!!!! Worst experience of my life! I was neglected by emergency room staff while I was passing out in a wheelchair. I needed 2 bags of blood and the nurse spilled one of the bags. They then completely refused to give me another. I showed up there at 9pm and we were unable to speak to a doctor until 7am the next morning due to them not having a single doctor on staff. They then were pushing to do a quick surgery in the morning for a problem I didn't even have. Turns out I have cancer and would have likely died if they attempted that surgery.
When attempting to transfer to another hospital, they continuously threatened me with my stay not being covered and lied about availability in another hospital. Mount Prospect Fire Department is aware of the poor quality of care and incompetent staff at Northwest Community. MPFD are directed on emergency calls to advise anyone able to make their own decision, to chose another hospital or otherwise they reluctantly have to use this hospital due to it being local.
If I could give less than one star I definitely would this is a horrible place to go if you are looking for care they have zero patience for sick people a nurse threatened to kick my husband out of the hospital because he was moaning in pain even though no doctor nurse or anyone on the team would see him. Receptionist said that she does not have time to help us which makes me curious what her job is if she does not help people who need to check in to the hospital. Zero empathy for people in pain nurses talk to you as if they are doing a favor for you and not as if it is their job to figure out what is wrong with you and why you are in pain. We expressed our extreme disappointment in the hospital to the nurse that checked us out and the nurse practitioner who saw us and told them we will never come back and they said OK don’t come back. ABSOLUTELY HORRIBLE EXPERIENCE
I was brought to the mental health department due to a fraudulent phone call made by someone who I haven't spoken to in 2 years. I explained that I was fine and mentally stable and that this day was to be a day of grieving over a serious death in my life. Instead I had to wait to speak to a doctor over my treatment. After the meeting I was given 3 options: stay one more night there for more observation, be transferred to an outpatient facility for hospitalization or receive a referral for outpatient therapy. Both me and my husband expressed interest in out patients or at least one more night at that location so I could go home the next day. I was immediately told the choice had already been made before they told me my options and they were sending me to inpatient treatment at the nearby location (I cannot recall it's name, but its on the same premises of the hospital). My husband spoke to 3 supervised explaining that what was best for me was to go home and be with family. He was ignored. I was told a call had been placed to the inpatient facility and that I would be transferred in a few hours as there was a bed available (this was at 10pm). They gave my husband the contact information for that hospital and he left. The next day at noon I am told I'm being transported. I verify I am going only a block away, only to be told by the nurse that there was NEVER a bed available and I'm being transferred all the way to Elgin. I had to call my husband because nobody contacted him to inform him of this. The hospital they sent me to did more damage to me. I did not want to harm myself. I did not want to end my life. I wanted to be home and grieving but was blatantly ignored.