I presented at the ER with my husband on 6/30/18 at approx 11-11:30 p.m. He was already in a distressing possibly life threatening medical situation. After almost having to carry/drag him in to the ER, I was told I needed to sign him in which I did. After about a minute no one (staff) said anything so I asked if the Triage nurse could come out and take a look at him. She finally appeared and did take his vital signs, told me everything was good and that it would be about a 7-8 hour wait so just take a seat and wait to be called. I said to her that he is really in distress and he could not sit here for that long; I even tried to tell her about his various other medical problems that could be involved with the episode he was currently having. She was not hearing me and really didn’t appear to care and walked away. I was surprised and appalled at her attitude and lack of professionalism as was the many patients that were seated in the waiting room. I immediately carried/dragged my husband out of there as I listened to the remarks of the patients over what they had just witnessed. Needless to say, I took the chance and drove all the way downtown to UMMC where he was taken in the back as soon as we arrived and vitals were taken after that. It did turn out to be a left threatening situation. Northwest wake up to what you are doing to people who
Come to your ER in real need. And wake up to your uncaring and unprofessional staff who does not have the best interest in the people who present to your ER for service and good care.