Northwest Hospital Center
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feedback about Northwest Hospital Center
Staff treated me very friendly, Wait time was long but not that bad. Staff communicated with me threw out entire process and got me out as fast as they could with out rushing and dealing with multiple patients. I would go back again.
I was in the ER on Aug 21. The ceiling fell on my head I ask for a cat scan. The nurse said you young and health. The notes was not fully explain on each body part was injured. My doctor told me to come to her office so she can look over me correctly. Waist of my time.
I presented at the ER with my husband on 6/30/18 at approx 11-11:30 p.m. He was already in a distressing possibly life threatening medical situation. After almost having to carry/drag him in to the ER, I was told I needed to sign him in which I did. After about a minute no one (staff) said anything so I asked if the Triage nurse could come out and take a look at him. She finally appeared and did take his vital signs, told me everything was good and that it would be about a 7-8 hour wait so just take a seat and wait to be called. I said to her that he is really in distress and he could not sit here for that long; I even tried to tell her about his various other medical problems that could be involved with the episode he was currently having. She was not hearing me and really didn’t appear to care and walked away. I was surprised and appalled at her attitude and lack of professionalism as was the many patients that were seated in the waiting room. I immediately carried/dragged my husband out of there as I listened to the remarks of the patients over what they had just witnessed. Needless to say, I took the chance and drove all the way downtown to UMMC where he was taken in the back as soon as we arrived and vitals were taken after that. It did turn out to be a left threatening situation. Northwest wake up to what you are doing to people who
Come to your ER in real need. And wake up to your uncaring and unprofessional staff who does not have the best interest in the people who present to your ER for service and good care.
I love this check in system they have now! Makes the wait time a lot smoother when you can see where you are in line and what stage of the process. Staff was amazing and knowledgeable.
They take too long to get done with you. My brother smashed his finger in the car door and we went to the hospital at 12 am. We came out at 5 am. Over a thumb. My mom had to yell at them to finish giving her the paperwork. You have to spend hours at a time in waiting room. They just need to work faster.