Northwest Specialty Hospital
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feedback about Northwest Specialty Hospital
This was the best hospital experience I’ve ever had, and I’ve had a lot of them. The atmosphere from the moment I walked in was inviting, comforting, and clean. The front desk staff went above and beyond in their assistance and had vibrant personalities. The nurses were kind and compassionate. They listened to my needs and were incredibly professional. Dr. Duke was my doctor and he was professional, attentive, and went above and beyond. I would 100% recommend this hospital to everyone.
This is the only place in Kootenai County I'd recommend. The staff is amazing. Everyone does 110% when it comes to taking care of you. They really make you feel like you matter & you can tell that they care. No one has a problem explaining anything to you or answering questions.
I had surgery. The after care nurse was emotionally abusive, neglectful, and treated me with profound disrespect. She gave me the wrong instructions for my medication, if I had taken them as directed I would have severely overdosed. My husband was there as well and thought she was on drugs or going through a divorce. Worst of all, she opened the door while I was in the bathroom, undressed. I asked her not to, told her to close it - she kept it open to an entire room of the hospital. Staff and patients and family members passed by. I feel violated and disgusted in every way. Human Services apologized and dismissed me flippantly. I spent $4,000 and a good deal of time and energy to be dehumanized and traumatized. DO NOT RECOMMEND.
Northwest Urgent Care was amazing! Twyla, NP was professional, thorough, as well as compassionate. Skillfully sutured a nasty laceration on my hand. She was concerned not only about my pain, future function, and potential infection, but was careful to minimize scarring. Great experience! Thank you NWSH!
I had a surgery here and I was impressed with the kindness and compassion I received from every single employee I encountered. Also, they are very proactive in preventing infections, which I appreciate.