Northwest Texas Hospital

I would just say some of the nurses can be really unprofessional especially on pediatrics, and they will see a parent is exhausted and not even change a diaper when they are in the room. I also saw a lack of hand washing and wearing those yellow gowns and masks each time when I was educated that my family had to do that to 0revent spreading germs, so I feel a bit of hypocrisy. I mean I would think with my insurance paying their salary they might be a bit more professional, but some are courteous and well meaning. I just expected more.

I only have experienced the labor and delivery as well as the postpartum departments in this hospital. The staff is exceptionally amazing!!! My nurse throughout labor and delivery was so kind and patient and caring. Postrecovery, the nurses were on top of everything they always kept my cup filled and made sure that I had enough to eat and helped encourage me to walk and gain my strength back. The nurses were super sweet and cheerful.... like a breath of fresh air. I had such an amazing experience there and I do not want to go anywhere else ! It was very clean and well kept. Even walking down the hallways people would acknowledge me. I definitely give these departments 5+ star rating. The doctors there are also very kind along with their nurses.

I am disgusted by the terrible care I have received. I've had a nurse tell me I wasn't as important because there were children here. I thought that all patients mattered. Mind you, I'm here for heart problems. I've received disgusting care, I've been made to feel like my issues don't matter and I don't know that coming to this hospital is in your best health interest. I've had great times before here, but I'm appalled by the nurses here today.

I am absolutely disgusted with the lack of care we have received. My brother was brought in by ambulance with a head injury due to a fall. Have been here over 4 hours and they haven't even cleaned his head. They sent him down the hall by himself even though he was disoriented. If I saw someone I would let them know however they could care less!

Candy stripe will take initiative to help before the girl at the registry desk will. I believe her name was Colandra. Worst day in a while and she still makes it feel like it everyday I’ve walked in. I didn’t go to anyone to complain, I just want my husband home now so I don’t have to be pointed at every time I walk in. Idk why she won’t drop it and quit telling staff I had a problem with her making a personal call during an emergency.