I was in the ER with my adult son on Sunday evening, July 29, 2018. His nurses, Danielle and Ron were ABSOLUTELY PHENOMENAL. His treating doctor was ABSOLUTELY OUTSTANDING and ALL of them exceeded our expectations. The doctor would make himself available and any question I had. The level of PROFESSIONALISM they exhibited is to be APPLAUDED. Thank YOU ALL VERY, VERY MUCH ~

Do not be fooled by the overall rating on Google. Most low ratings appear to be by self-important people complaining about ER wait times. If you are not at the ER for a life-threatening illness, yes, you will have a longer wait time for service. It's that way at every ER in America. My wife and have used Northwestern Memorial for 7 years, and we have major medical issues we would never trust to a local community hospital. It is a top-notch, world-class facility in all respects!

From what I see they have the best doctors and medical personal. My mother was admitted yesterday and she had a long wait in the ER but then was treated very well. However she was alseep today and some random person came in and stole her purse right out her room. They are working fast to get a police report but this would not have happened if they had tighter security and more strict rules and more people to work security. Very poor security measures.

I went to the ER and am still shocked from my experience. I came in on the brink of passing out with a cloudy brain, lots of nausea and pain, and alarming symptoms. When trying to explain my complicated medical history, the nurse and medical assistant would rudely interrupt me.
After feeling a little better, I received no answers for what happened or no direction on how to move forward, they were just focused on me leaving as soon as possible. I was given a prescription for medicine that cures acid reflux (which wasn't why I was there and made no sense).
I was so frustrated to the point where I broke down and cried because of how severe my symptoms were and how I wasn't being taken seriously. The nurse continued to talk over me rudely and even accused me of just trying to stay overnight.
I don't know if it was because of the fact that I'm a black woman, or that I'm young and I had to check myself in, but neither the doctor, the nurse, nor the medical assistant took my pain seriously. I did not feel welcomed, tolerated, or listened to. They're biggest concern was me leaving. If I come to have a serious medical issue, I will have them know that they failed me.

Had brain tumor surgery in 2015. The surgery was a success and the care I received while at NWestern was excellent. The problems began upon my release. My surgeon Assured I would be up and about in a “few weeks”, which was not true.
Upon my release I was told to go to Rehab without explanation of What I
should expect with recovery and how rehab was to help me. Since I was extremely tired I decided to put rehabilitation to on hold until I felt stronger.
my surgeon prescribed an antisizure drug and a few weeks in I had a terrible reaction to. When calling his office to lower the dose or change the medication I could only consult with his nurse-practitioner who was not helpful and knowledgeable about pharmacology. After talking to my internist she attempted to contact the surgeon to discuss my drug reactions,he never responded even though they both are on Northwestern’s staff. These unattended issues lead to two more hospitalizations.

I feel that Northwestern has relied on its past excellent reputation and no longer offersquality comprehensive
Health care, I will never go to Northwestern again.