Northwestern Memorial Hospital

Address

251 E HURON ST, CHICAGO, IL 60611 USA

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Phone

(312) 926-2000
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251 E HURON ST, CHICAGO, IL 60611 USA

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Consumer feedback about Northwestern Memorial Hospital

Northwestern Memorial Hospital
Reviewed from Google

3.6 out of 5 stars

Sabrina T.
Sabrina T.

1 out of 5 stars

posted 2 weeks ago

Most HORRIBLE experience I have ever had with a medical facility. I am not usually the one to leave negative reviews unless I think it is important. I arrived at the adult emergency waiting room at 11:30 pm after having what I was told was a panic attack and vomiting (if you have those you know it is scary and you actually think you're going to die). I did not see a doctor until 7:30 am. I understand it's a big city and all and it's a busy hospital, but 8 hours?!?!?! Unacceptable. This one guy at the desk I could see he was prioritizing people over me, which I understand. But you can't just forget about a patient for 8 hours! They kept going around and taking people who have been waiting for hours' vitals over and over again and prioritizing who is more sick and who should go first based on that. I kept going up there and I was told, "oh, there's about 1 to 2 people in front of you, should be about 1 to 2 hours" at 3:30 in the morning. 6:30 am and several more people get in before me, I finally am told I get to go in, after the shift changing though! This guy got away before I could say anything to him. Also, past 7 hours of parking, it doubles so we had to pay more for that too... Another thing that really disgusted me was there was this guy who came in about 30 minutes after me. Just around 5 am, he gave up and asked them to take the needle out of his arm and he left. What if that man had a life threatening illness that could've been found today rather than later, but because he had to wait hours on end he decided to leave?! It was unbelievable. I was just terrified out of my mind from the panic attack, so just sitting there for hours and hours on end with no communication really took a toll on me. One of the worst nights/experiences of my life. I will NEVER go here again.

Bill Wilson
Bill Wilson

5 out of 5 stars

posted 1 month ago

What every hospital should aspire to be! Nursing staff is wonderful: competent, caring and responsive. Doctors are extremely knowledgeable and thorough, have an array of technology at their disposal to diagnose and treat your malady, and also interact with patient about the care you receive. The remainder of the staff is helpful and polite. If you come or are taken to this hospital, you’re fortunate

Mike Denault
Mike Denault

5 out of 5 stars

posted 4 weeks ago

I was thoroughly impressed with the E.R. here. My girlfriend came in with a severe migraine and dehydration. They started her on fluids and began treatment within a half hour and before she was even registered, on a Saturday night! Their efficient approach provided her with much quicker relief than we expected. The staff was friendly and responsive to her needs. Great job! We will come back if we need care while in Chicago.

James Lett
James Lett

1 out of 5 stars

posted 2 weeks ago

I’m am currently in the Emergency Room. We checked in at 11:00pm on 11/29/18. We had Nurse Hannah. Which did a good job receiving us. But soon as they or (Nurse Hannah), immediately put us out the triage area and stuff my clothing and my wife’s clothes together, mind you she’s the patient. Into (2) garbage bags and pushed us into the hallway. With promises of s waiting bed on the second floor above the emergency room. But after they rolled my wife, Carolynn Simpson into the hall. Where we sat from 12:30 am till 5:48 before Elizabeth S., came over to assist us in, (us) still not knowing what’s going on. Mind you Ms. Nurse Hannah. For location purposes we were in triage #6. So we didn’t have any communication with Hannah at all. Hate to say she had a bad attitude. Not sure what nurse treats her patients in a manner. As we were moved outside in the hallway. Another patient was brought in to triage #6. Whatever was going on in the room. Triage (room without doors) a smell came out and it stunned very bad enough to wake my wife 20 feet away. And make me gag. I asked Nurse Hannah can she assist in slaying something. She smartly answered maybe. So I started asking all the nurses can they spray or move us. With all the people going on and out of this smelly room no one thought to move us. I know it’s busy and they are assisting people. Biut to leave us be in the hallway. They left us unattended, and poorly served. Thanks for having a Nurse like Hannah on your staff. We are not satisfied with thus or the service of a nurse that takes an oath!
Sincerely a let down husband of a patient.

After they placed us in the hallway there was no communication. My husband had to grab Elizabeth’s attention and ask about being moved to a room and additional questions about medication, and if I could have some water or ice chips (I asked for this when I was in room 6). Elizabeth checked and told me that I couldn’t have anything to eat or drink. I said ok and that nobody told me this earlier. Elizabeth explained when my next dose of antibiotics would be and to let them know if I was in pain and they would see about getting more pain medication. I understand that this is a busy time but we all deserve proper communication. When you’re not feeling well that in itself is scary enough add not knowing what’s Going combined with dealing with staff with bad attitudes that’s makes it more challenging. I’ve been in the hospital since 2:00pm. I started at Weiss and was transported over here. I still only know one thing that I have to see a Ear and throat specialist. It would be nice to know what’s going on.

Sheila Vinson
Sheila Vinson

5 out of 5 stars

posted 4 months ago

I was in the ER with my adult son on Sunday evening, July 29, 2018. His nurses, Danielle and Ron were ABSOLUTELY PHENOMENAL. His treating doctor was ABSOLUTELY OUTSTANDING and ALL of them exceeded our expectations. The doctor would make himself available and any question I had. The level of PROFESSIONALISM they exhibited is to be APPLAUDED. Thank YOU ALL VERY, VERY MUCH ~

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