Novant Health Huntersville Medical Center
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feedback about Novant Health Huntersville Medical Center
The communication and staffing management in the ER has been most difficult to say the least with which to work. I've been trying for almost a month without success to get a letter from the doctor who treated my father. I understand ER doctors are not hospital employees and are staffed through a third party, but how is it possible that no one knows his schedule or how to reach him? No mailbox, no email, no phone number. He responded after vacation and said he would fax me(I don't understand why a letter can't be emailed). When that fell through, admittedly because of my employer, there was no follow up after trying to reach him again. I've called several times, left messages, tried calling MEMA to no avail. This evening the charge nurse said she can't take a message and there's no way to give it to him after I already explained it's been done before. All I need is a letter stating my father's care for insurance purposes.
While I appreciate your quick response, I have called the number provided 3 times over the past 2 days and there is no answer. Not even an answering service.
Best experience I have EVER had in an ER. They were extremely overwhelmed yet still ALL remained calm and professional, attending to my issues. I have never come in contact with a friendlier staff, or had a better experience. My Dr. sent me today and although I hope to not have emergency situations, if I do, Presbyterian Huntersville will be my go to. Every staff member of the 10 I came in contact with, expressed nothing but compassion and a smiling face through all of the madness they had thrown at them. Beds in hallways, no rooms upstairs, but they compassionately took care of Every Single patient. Standing ovation to the dayshift on 1/30/2019.
I have been waiting two hours and I am in pain. They take people back before you that came in later than you. So if you want a place to get in and out do not go here! So I finally got back to the back and got seen by the doctor. But they are taking forever to bring you your release papers. I got here at eleven this morning and I have been here four hours and u am still in pain. Never again will I come back to this hospital.
This used to be my ER of choice when emergencies arose, but this place has gone so far downhill it is sad. They don’t help, no matter what you go in for. It’s like their hands are tied at all times. They won’t do imaging unless you meet crazy criteria, they rush, they basically send you home in the same state that you arrived. Then they bill you $3,000. For instance, I went in with breathing trouble associated with pneumonia a few months ago....I was there for 31 minutes, the doctor spent zero time with me, gave me a script for cough syrup and billed $3200. It’s a joke. Find another ER that gives a damn. This one isn’t it
Went in for chest pain. I was immediately taken to a room. The staff was great. They were friendly and easy to talk to. I was out in a couple of hours after xrays and a few other tests. I highly recommend this ER.