Ochsner Medical Center-Kenner Llc
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I wanted to share my experience with a nurse in the ICU January 14, 2019. My father, SV, had been under supervision in ICU post surgery 3 days prior to this incident. Myself and his wife went first thing in the morning to visit with my father and we noticed he was opposite from what he was previously. His arms were swollen and he was so out of it, he could not even keep his eyes open, nor could he hold a conversation. I also noticed during that morning visit on the 14th that his drain had not been checked, nor anything else. I asked for his nurse, Raquel and she was nowhere to be found. The nurse I asked where she was said she would find her and let her know we asked for her assistance. Well, 15 minutes later, still no nurse Raquel. I went to the nurses station right outside his room and there she was, sitting down chatting with two other nurses. Raquel had a bad attitude when I approached her. I let it go. She came in the room, was very short. My father was attempting to drink his broth at the time. She sees him struggling to the point he spills it all over himself. At that moment, she decided to do everything she should’ve done when she first started her shift. She had no explanation as to why his hands/arms were swollen. All she could say was he’s so out of it, he can’t do his therapy today. He was fine previously before her shift, why all of a sudden is he going south? A few hours later after her not making an appearance when the nurses button is pressed, I make a second visit to the nurses station to let her know he wants to get back into bed. Again, Raquel is chit chatting with the other nurses and gives me a bad look when I approach her for help. Raquel got defensive when I asked about the hand swelling and said, “You are acting like it’s my fault his hands are swollen.” I was concerned at this point. I believe 100% Raquel doped my father up so she did not have to deal with him. After this, she would not come in the room without two other nurses. My father asked her, “I’m not too bad to deal with am I Raquel?” Raquel replied, “You aren’t bad when you’re doped up.” That verified and validated my point that Raquel doped my father up so she did not have to deal with him. I am sharing this because Raquel should NOT be a nurse and should definitely NOT be an ICU nurse. She has a bad attitude and is a threat to patients, as well as vindictive. That is a dangerous combination in a hospital. When my father was discharged from ICU, we found out from two people that Raquel accused my father of “grabbing her arm.” His wife and myself was in his room watching Raquel like a hawk the entire time. Because of the incidents that morning, there was no way I was leaving him alone with Raquel. I am positive this is not the first complaint she has had.
I went to this ER last week for Kidney Stones, I’ve had multiple and have had problems with hernias. In High school I had a 1inch kidney stone lodge that no doctor found for a month. The Dr. I had was very rude, and cocky, oh and laughing at me like I was making this stuff up! I put that stupid Lidocaine through my veins. So not only did I still have my pain but I went home with a bad migraine. I found out next day I had a kidney stone, and I have a cyst on my ovary which I already knew and every doctor that does a CT scan says something about but he did not. I also 2 years ago went out with some friends, I tripped over a bar stool, so now they have in my records that I am an Alcoholic. The last I went to the Kenner one for kidney stones The doctor actually took time to ask me about that statement on my record and after I told him what happened he was fine and realize I was in alcoholic I just tripped. He was the best doctor I had there. Yes
Went to er earlier today. Was in & out in about 1hr. Very nice staff from start to finish. Thank you for all your help.
Schedule an appointment? This is not US 2018 clinic, this is worst of the third world places. Personnel over the phone is on drugs or have deep personal issues. They do not want to answer questions, they do not want to help you, their voices sound like you're bothering them at 3AM. If there's still any supervisors, just listen to their conversations.
All the medical professionals I've come in contact with are knowledgeable and trustworthy with all the answers for questions I've gotten. Larry was very helpful in relaying us information as to what is where and I'm thankful for him. Laurie and Camille were helpful in the labor and delivery department and pre registration. For someone who hates hospitals and the health care business in general, I enjoy this establisment.