Ochsner St Anne General Hospital
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feedback about Ochsner St Anne General Hospital
After recently going to TRMC with my niece and watching her be mistreated I decided to reflect on my own recent experiences at St. Anne Hospital. So I will say above all the quality of care is above and beyond. The focus of this hospital is the patients health. I have never felt they discriminate based on insurance, sex or race. This hospital is very clean and welcoming. I had a ruptured cyst on my visit here and I was cared for swiftly and had all the proper scans done to elimate any other possible issues. The doctor I had ran tests cautiously but always at the patients best interest. My family and I will only be visiting St Anne from here on out.
I had a 200lb Barrel fall on my foot and was given X-rays showing my big toe was broken and was severely black and blue. They quickly dismissed me by taping my foot and giving me no pain medication for the injury I understand the opioid crisis but it was obvious I was in severe pain and was dismissed with nothing to alleviate the pain. Never go there again they treat you like you’re a drug addict or something. Never saw the doctor only a nurse practitioner.
My husband was a patient at St. Anne's on December 20, 2017. He came in to the Emergency Room with his drivers' license and his medical insurance card. When he was moved to a room to be kept as a patient, his drivers' license and medical insurance card were not sent with him according to the nurses on that floor. I have been trying for the last two months to find anyone who could tell me if his drivers' license and insurance card are at the security office where everyone I have spoken with says it would be. No one returns phone calls and the security people are apparently never at work because no one answers their phone or returns phone calls. I don't want to drive two hours up there only to find out that they threw away his license and insurance card. I don't understand what the problem is and why no one can answer questions or respond. Then they add a note to the review asking if I would add more details to an email address that they gave me so I did. That was two weeks ago and I still haven't heard anything from these people. I have never dealt with such rudeness and incompetence in my life. All I needed was for someone to check their mysterious security department, if it even exists, and tell me if that is where the Emergency Room Department put my husband's driver license. This is ridiculous!
everyone in the E.R and up on the 3rd floor were awesome,super friendly,courteous .thank you very much!!!
Staff at St. Anne entered the wrong address and did not file my insurance. I am only now receiving bills over a year later that can not be claimed on my insurance. I have had mostly terrible customer service from the hospital and its affiliates when dealing with this (their) issue.