If I could give zero stars for our experience I would. We came to the ER with a common childhood injury. A 3 year old with a lip laceration. This laceration was located on the upper border of the lip onto the face. During the time we were at the ER my child saw 3 providers: a nurse practitioner, a nurse, and a physician. The original plan (NP) was stitching as the border of the lip was involved. They stressed that my child would be disfigured if it wasn’t aligned properly. The physician came in and chose to glue. He set up a station with Dermabond, gauze, and saline to flush/irrigate the wound. They swaddled my 3 year old, wiped her lip with gauze, and sloppily applied glue to her face. WITHOUT CLEANING HER WOUND. Due to the negligent care, her Dermabond glue which is supposed to stay on for approximately 2 weeks fell off less than 4 days later. Upon examining her wound I can see that it was never actually closed in the first place. They just placed a giant layer of glue on top of the wound, without closing it. Because of this horrible level of care my 3 year old will have a signifigant scar for the rest of her life. Complaints have been filed with Olean General Hospital & Kaleida Health.

My friend had a crippling migraine (threw up three times and passed out due to said migraine) and had to wait 8 hours after her triage to be seen. There were several people who went ahead of us who were fine. Every time we asked how long it would be they said we should be next. When we first asked they said within the hour... That was at 5 and we got a room at 12. Terrible service and also the hospital is disgusting.

We sat in the waiting room of the ER for 2 hours with my girlfriends son puking and then got to a room that was gross. The floors we dirty there was a hair net and hair on the floor by the bed the room was covered in dust. While in the room wait for a nurse a doctor or someone to show up and no one showed up for 45 min. I finally went to ask if anyone was coming to check on us and the nurses at the desk had nothing to say. The doctor finally came in and looked at him then walked out and hasn't been back. Nurses just standing around talking. We finally just left do not bring your kids here don't not bring anyone here this is by far the worst hospital I have been to and I'm really surprised they have not been shut down for health reasons

I had a throat surgery here and could not have been more pleased with the care the doctors and nurses provided to me. It was well worth the hour drive from Jamestown.

Olean general is a joke. The people that run the ER department should go to a real hospital and see how it's done. The only good thing I can say about the place is the door greater is great