Olean General Hospital

Zero communication between staff, no explanations to any questions that are asked ..only bright spot is the nursing staff is great

My grand-daughter and I were very disgusted by one young blonde nurses tight see-through pants!! She was on the 3rd floor the cardiac unit. If they didn't have a heart attack when they came in they did while they were there! My grand-daughter was the first to say something! Need better attire

Went to put in my views, not even under my name. Its my daughter's name. Day and evening nurses were polite. Night nurses were a nightmare. Only slept when my pain meds knocked me out. The rest of the night it sounded like they were having a party. Loud talk and laughter, no empathy for those who were in pain or trying to sleep. Asked for pain meds, waited a half an hour. The young lady doing the menus was very sweet but didnt get what I asked for. The food I tasted was horrible. Was there 4 days, the first day someone brought in a wash cloth and towel. And there it sat on the windowsill. I couldn't move much less get out of bed to wash. No soap or toothbrush anymore? I hadn't planned on staying but an "oops" occurred during my surgery decided for me. What little I could wash below, the washcloth had old blood on it. Well after 4 days what would I expect. I was a CNA for fourteen years so I know what should be done for proper care. If my nurses had ever seen this I would have been fired. I had 2 very very good nurses, Angela, and Jennifer. They knew what to do and how to do it. Those two made my stay bearable.

My mom received very poor care after going to the ER in Olean. The ER it's self wasn't to bad other than not getting a severe diabetic anything to eat or testing her blood sugar. After being in the ER for hours she was taken to her room (a room that was ready at 6 but she didn't get taken up till 10). No intake was done, no food given, no meds given, no basic care given & 4 nurses sat out at the nurses station playing on their cell phones. Finally at 11 an aid was able to get half an egg salad sandwich & a cup of apple sauce. This aid so far has been the one bright spot in this whole mess. My brother was with my mom the entire time trying desperately to communicate mom's medical needs but no one would listen. He went home only to return first thing Saturday morning with her meds & gave her what she needed because no intake had been done & the nurses had no idea what she needed. It was just one thing after another as he had to refuse some of the meds that they did try to give her because they were wrong. My brother was treated poorly for trying get the help my mom needed. It wasn't until Sunday that they finally started to look at her history & realized everything my brother had been trying to tell them was right. I wish I could give a negative star rating but sadly it's not an option.

If you might have symptoms that need to have MRI done DONT GO TO OLEAN HOSPITAL ON THE WEEKEND! Took my father in because of symptoms for a stroke Friday night took some tests but were told they do not do MRI ON THE WEEKEND. Held him there overnight and then released him saying he just had a UTI. We immediately took him to Buff general were they did an MRI to find out he indeed had a stroke! THIS IS SUPPOSE TO BE A HOSPITAL FOR EMERGENCIES HOW CAN YOU NOT DO A TEST THAT IS SO CRITICAL FOR DIAGNOSIS FOR SOMETHING SO SERIOUS! PEOPLE BEWARE OF THIS PLACE!!!!