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feedback about Orthoindy Hospital
EVERYONE is awesome here. Couldn’t ask for anything more. Everyone was so nice, helpful, caring, etc. Made sure I had what I needed, kept me well informed and consistently asked if there was anymore they could do for me. Definitely the most sincere and best care I’ve experienced in a Hospital.
The hospital was clean, surgery and recovery care good, but post surgery care was horrible. Though I had hamstring reattachment, nurses, techs and therapist all thought I had knee surgery. Therapist was going to bend my leg 90 degrees, when it was not to be moved past 30 degrees. Morning meds were overlooked and I was kept in bed with my head elevated. Orders said my legs should be above my heart for 48 hours.
No one told me I had to order breakfast, which I couldn't do because the binder with menu, tv instructions, etc., was out of reach on other side of room and phone was on the wall behind my bed, which was also unreachable.
Staff did not communicate with one another and didn't seem to read my chart.
I would NOT recommend this facility.
I love orthoIndy northwest. I had foot surgery there last month and everyone was very professional and helpful. My surgery went smoothly and very little discomfort afterwards. I highly recommend this hospital and staff
Excellent care - before, during, and after surgery.
This is my son's computer, so I am using it today for my review of the main hospital and Dr. Poulter!!! Firstly, my family and I have been through several major operations (they supported me in) and this is the first time we have ever had a Chaplain come into our room and pray with us before the surgery!!! I knew at that point all would be well.
The PA, Nursing Staff, and Dr. Poulter were all completely engaged with my family and I pre-surgery. We knew exactly what to expect, what surgery was going to consist of, and that we would be taken care of. Again, we knew it would be well.
Wheeled into the surgery suite, a great, open, caring conversation took place. The surgery staff all introduced themselves, held my hand and off to sleep I went. Caring surge suite! All went well.
Recovery staff was attentive and had me with my family within an hour or so. Dr. Pouter explained my procedure to my family and answered their questions. All was well!
I am greatly pleased with Ortho Indy! My micro discetcomy (sp) was a success and I am pain free with a wonderful experience to accompany it. I am impressed with the precision and care of Ortho Indy and recommend Dr. Poulter for spine surgery!!!
Tina M. O'Dell
2 March 2018