Otsego Memorial Hospital

I had fallen and was experiencing severe pain and loss of mobility. We were greeted at the hospital door by "you should have called 911." Scans and X-rays were performed. The nurse told me more than once that *nothing was abnormal re: tests.* Also the discharge paper from 5 hours of misery that night is false. I reported pain levels of 9 from beginning to end. Less than 24 hours later another emergency room accessed Otsego tests and diagnosed a lumbar fracture. Since then the fracture was stabilized with an orthopedic brace and my spine has undergone the necessary surgical attention. It is scary to accept the idea that this is your standard of care. I will be vocal in directing potential patients from your facility. Just FYI, my insurance was billed $6000 for 5 hours. No one- NO ONE- at Otsego was capable of diagnosing my obvious injury. This should be a red flag to your hospital. Your ER is terribly deficient.

I recently took my husband to the emergency room at OMH because he was having difficulty breathing. He was admitted and spent 4 days in ICU. We couldn't have asked for better care! The nursing and respiratory staff were the best! All of the staff were good! They brought us through a very difficult time and we're thankful!

Went to the ER late at night and ended up in the hospital two nights. Found everyone I dealt with to be friendly and professional Moved quickly through ER to xray, cat scan etc. No complaints.

I have been to Otsego Memorial hospital twice. The first experience..... I came into ER ill and on oxygen. The first person that greeted me was very nice. A younger guy who was polite, well spoken, and had an actual conversation with me. Then walks in a nurse who was extremely cold, and seemed to absolutely hate her job. The doctor that treated me that night did not take my concerns seriously. It was a female doctor. Second visit.....ER again. I had a cut that required sutures. The same nice, younger guy at the desk. Still consistently kind. The doctor this time was male. He was much nicer than the female ER doctor. He talked to me and explained what was happening the whole way through it. I would not recommend this hospital though. It is inconsistent with care. I hold my treating physicians to a high standard though and I feel like others tolerate things that have become the norm. Things like not talking to their patients, not explaining procedures, acting as if you are an inconvenience, etc. I have seen and been to much more caring doctors. It took me a long time to find an excellent physician for primary care. I found that doctor in Traverse City. I have spoken with many people in the area who are unhappy with the care they are receiving through Otsego county. One person that is actually happy. That says a lot.

Great place! Very attentive in the ER room.