Otsego Memorial Hospital
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825 N CENTER AVE, GAYLORD, MI 49735 USA

Address

825 N CENTER AVE, GAYLORD, MI 49735 USA

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Phone

(989) 731-2100

Emergency service available

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Consumer feedback about Otsego Memorial Hospital

Rebecca Grosinsky
Rebecca Grosinsky

1 out of 5 stars

posted 1 month ago

I had a vein removed in my left leg and ended up with a hard painful lump in my vein. I was not able to see my specialist because it was the weekend, i ended up having to visit the emergency room at OMH. What a horrible situation. I was checked in right away but was left in an examining room for over a half hour without a nurse even checking on me. I was right across from the nurse's station. I could hear them taking to each other about what they ordering for lunch. I ended putting my clothes on and leaving. The examining room was also dirty. I will never waste my time going there again. They do not care!!

Marilyn Chatterton
Marilyn Chatterton

2 out of 5 stars

posted 7 months ago

I have been to Otsego Memorial hospital twice. The first experience.....
I came into ER ill and on oxygen. The first person that greeted me was very nice. A younger guy who was polite, well spoken, and had an actual conversation with me. Then walks in a nurse who was extremely cold, and seemed to absolutely hate her job.
The doctor that treated me that night did not take my concerns seriously. It was a female doctor.
Second visit.....ER again. I had a cut that required sutures.
The same nice, younger guy at the desk. Still consistently kind.
The doctor this time was male. He was much nicer than the female ER doctor. He talked to me and explained what was happening the whole way through it.
I would not recommend this hospital though. It is inconsistent with care. I hold my treating physicians to a high standard though and I feel like others tolerate things that have become the norm. Things like not talking to their patients, not explaining procedures, acting as if you are an inconvenience, etc. I have seen and been to much more caring doctors. It took me a long time to find an excellent physician for primary care. I found that doctor in Traverse City. I have spoken with many people in the area who are unhappy with the care they are receiving through Otsego county. One person that is actually happy. That says a lot.

Sabrina Ball
Sabrina Ball

1 out of 5 stars

posted 2 months ago

I am pregnant. They seemed more concerned with a woman detoxing than an unborn child for one. Two, the staff was rude and unhelpful. I sat 3 hours in the Emergancy room to get no answers about my health or my child's. Would recommend thinkinging twice about visiting.

vlfloa destiny
vlfloa destiny

1 out of 5 stars

posted 5 months ago

A patient shouldn't have to keep asking them to fax something over for their FMLA. Because they didn't I'm not covered with any. Did this last year to. Why is sending a fax so difficult? 2 years in a row. Is this on purpose? Makes me wonder...

Amanda Dotts
Amanda Dotts

1 out of 5 stars

posted 2 months ago

Infection prevention protocols, quality of care, cleanliness, bedside manner of most nurses/CNAs and culture of hospitality are all subpar. My grandmother had bandages that weren't changed for a week, she wasn't bathed below the waste for an extended period of time, many nurses had little to no compassion (Katy was the worst), blood droppings were on the floor for at least 3 days (cleanliness was poor), and pain medication was given orally even when she had difficulty swallowing. They have subpar variety in their care team (a registered dietitian isn't staffed). How can you expect patients to heal properly without the proper nutrition?! I asked to speak to someone about the quality of care provided and out walks a rude woman who didn't even introduce herself. She said "you asked for me by name?! I was in an interview". I responded and said "I didn't ask for you by name, I simply asked to speak to administration about my grandma's quality of care" she only introduced herself after I extended my hand and introduced myself. Nancy was extremely unprofessional and rude and only seemed to care about outside family connections that didn't pertain to our main concern which was the care my grandma was receiving at the hospital. I now understand why this hospital has a poor culture. If admin is rude, cold and unprofessional, how can you expect their nursing staff to be great?! This place is a joke. Stear clear if you'd like to have positive outcomes.

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