Overton Brooks Va Medical Center - Shreveport
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feedback about Overton Brooks Va Medical Center - Shreveport
Best medical service I’ve seen in a while.
Went to visit a family member. I was very impressed with the cleanliness of the place. The employees were very friendly. The family member said he gets excellent care. So I have a very favorable impression of the facility.
My brother was a patient at Overton Brooks. He was prone to aspiration, and during his stay at the VA, they allowed a nursing student to feed him. This student was unsupervised, she did not follow a direct protocol from speech stating that he was to be fed upright at a 90 degree angle during meals, and when he aspirated she did nothing. I was there and witnessed the entire thing. My brother coded for 8 minutes before they were able to revive him. He later died from complications due to her negligence. So no, I don't feel that the VA is a great hospital. When veterans come, they should not have unsupervised students doing anything to them. When a family brings their loved one to the hospital, they should be able to trust the facility. I no longer have that trust.
Clean, very friendly nice people but it's like a maze unless you have been here many times and even then they move offices around.i also wish they had more options of things to eat from the little coffee shop or vending machines that can easily be found.
Caregivers and nurses on the most part extremely good. It is the clerical staff that the majority are not very friendly, helpful or fast in doing their job.