Palm Beach Gardens Medical Center
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have been here a few times and I can't express how grateful I am to have met Franky. I honestly feel like he is my angel in there. Going through this transition and not having family down here is hard but the encouragement and love he shares with myself and patients is breath taking. Great asset to your facility.
I want to give praises to an employee of yours who totally showed compassion to me when I needed it the most. His name is Frankie. The other day, I was really down and out because we just found out that my step father might have cancer. After losing my mother 3 months ago, I felt like just giving up because I didn't know how to cope with losing someone else. On my way to the cafe is where I met Frankie who greeted me with open arms. It felt like he knew something was wrong with me. I told him what was going on and he immediately knew what to say. He even paid for my lunch which was shocking. NEVER have I had something like this happen to me in a hospital setting and that encounter changed my whole day. Im not sure what his role is in the hospital but he is a great asset to your facility. The staff there was extremely professional and I would recommend this hospital to anyone.
I was appalled by the lack of professionalism at this facility. My fiancé had open heart surgery. After his chest tubes were pulled the area was oozing. NP came in and informed him she was going to close the area up with some staples. He of course has no idea what that entails so said ok. She proceeds to remove the soiled dressing. Then without cleaning the area or her hands proceeds to put nine staples in the area just below his sternum. I notified the patient advocate and things went from bad to worse. They proceeded to send a parade of staff in to tell him that is how they always do it. The following day the NP came back in his room and once again never washed her hands. She had a huge attitude that was highly inappropriate. She was accompanied by I assume a nurse although not his nurse she introduced herself as Marci. She stated her husband had eight staples in his scalp in the ER with no numbing or pain medication. That it is their standard of practice. I call complete BS on that. I spoke to nurses in their ER and they claim medication is given prior to staples or sutures. Every medical professional I have asked finds this cruel and barbaric. What is worse then the fact that they did this to a human being is the way it was handled after the fact. I am making sure everyone I know here’s this story. I am also planing on making a complaint with the state about this provider.
When I first came in, everyone was most efficient and most caring. This is important. When you first walk into an Emergency Room, caring is so important to patients. Also they know what they are doing. The nurses on 3S are so wonderful. I have no complaints. Jessica, the charge nurse, was just fantastic.
Recently, I was in the ER with one of my patients and felt so welcomed at your hospital. As a caregiver, I often have to mediate between my patient and the staff and it is usually a horrible experience because I don't get the same respect as a family member. On our last visit I met a staff member by the name of Frankie and felt like he understood my role as caregiver. In addition to asking my patient questions; this young man asked me all the right questions making me feel involved in her care. I felt like he understood the obstacles I face as someone who is responsible for another life. Frankie helped me change my mind about the past experiences I have had at your facility. I wish there were more Frankie's at every hospital. He gave me hope that I can be understood and heard where my patient can't express herself and I am the only voice she has. Thank you Frankie and Palm Beach Gardens Medical Center for helping me help my client.