Palms of Pasadena Hospital
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1501 PASADENA AVE S, SAINT PETERSBURG, FL 33707 USA

Address

1501 PASADENA AVE S, SAINT PETERSBURG, FL 33707 USA

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Phone

(727) 381-1000

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Consumer feedback about Palms of Pasadena Hospital

Palms of Pasadena Hospital
Reviewed from Google

3 out of 5 stars

Alona Nicole Alancio
Alona Nicole Alancio

5 out of 5 stars

posted 3 weeks ago

John and Ash from the ER are the most amazing & memorable individuals of all hospital care staff one could ever encounter in a lifetime. Being that cancer and heart failure try to consume me, I’ve been presented with many, many hospital care members on the East & South Coast ... NOTHING gave me the healing joy in my soul, as these two individuals have. I shall forever share my gratitude for their superior care. Should you find yourself in an unfortunate situation, having to come to this ER, I assure you that you will receive the highest quality of healthcare, if this duo is on shift.

Valerie Dipinto
Valerie Dipinto

5 out of 5 stars

posted 4 months ago

Today, my sister had her second surgery at Palms of Pasadena. Since we walked in at 5:30am, everyone treated us with respect and kindness. They reassured my family by answering questions thoroughly and with confidence. Her surgery was almost 6 hours long. During that time, staff would come into the waiting room and they offered us blankets and pillows to take a nap while we waited. They were so efficient with updating us throughout the surgery. Once the surgery was over and my sister was in her hospital room, the registered nurses assigned to her room were so amazing and helpful, and even if we had silly questions, they helped us answer them and helped us feel confident in her recovery. I would 110% recommend this hospital to anyone.

Tory Anello
Tory Anello

5 out of 5 stars

posted 2 months ago

I had to do two surgeries 7 months apart and had them done at Palms...the first one was a life-threatening emergency...the staff was WONDERFUL! I was so scared..so full of pain and illness...and the nurses and doctors took the time with my family and me it required (and more) to get me well. At nearly 70yo their patience and accommodations meant EVERYTHING to me. They care❤...REALLY CARE about you. I've been other places much closer to my home when others needed hospitalization and I now know how very.blessed I was to be at Palms!

Mirah Robles
Mirah Robles

1 out of 5 stars

posted 2 months ago

*I have received a response from administration and a apology from both the emergency room director, and the administrative director also.*

I came to the emergency room for treatment, which I was in a dire amount of pain due to some issues going on. I am also chronologically ill. One of the nurses who has taken care of me before was MOCKING me in ear shot. I can understand a bad night, really, I can. I can understand you might have someone coding on the other part of the emergency room. But mocking a patient that is actually feeling pain and is sick? Wrong. That nurse is in the wrong field to be mocking a patient when hes supposed to be caring for people that are sick. He has such a bad attitude problem and that is why myself and my family has made the decision not to come back to POPH for any reason, at all. I admit there are some staff members that are great nurses and there are some great doctors, but that nurse made me feel like I cannot express how much pain I'm in without being made fun of; and basically being called a liar. It was unacceptable behavior from someone who is in a practice of caring for individuals, regardless of their own personal opinion. In-fact, it was disgusting. I hope the nurse in question does not receive a patient who is having a heart attack, and mocks them saying "Oh he's not having a heart attack" and suddenly said patient codes and dies because the nurse is uncaring and incompetent. A big thanks to the staff that reached out and apologized for my experience, those are great representatives of the hospital; however to avoid being under care of the nurse in question, I will not be returning.

pixxyevil
pixxyevil

1 out of 5 stars

posted 1 month ago

Admissions Staff was the worst. Nursing Staff was the best. When I get there i wait 25 minutes before I get to sit down with someone named Tracy with Admissions. Right from the start she was rude and terse with me because for whatever reason I never got any of her phone calls even though the nursing side of admissions had no problems with my phone number. She acted like it was my fault and I was wasting her time. She asks me if I have insurance, I tell her no, but every time I come here I always pay my bills as soon as I get them because of the discount if you pay it in a week and my records should show I have done so. She then wants all of the money for the procedure up front since I am self pay. I tell her I have never had to do this before, and she just replies with "Well the hospital has new owners now. This is policy" I ask her for a schedule of fees. She refuses to give me one. I ask her for an itemized list of what I am paying for. She refuses to give me one. She kept repeating the same thing: "You are paying for the Self-Pay Package, and It needs to be paid for up front in full" I ask questions like: What if my procedure takes longer? Will I be billed more later? Does this include complications? What all does this package include? What are the contents of this Package? and every time she word for word just repeats: "You are paying for the Self-Pay Package, and It needs to be paid for up front in full" Seeing that this is going no where, and I need this procedure done, I hand her my card and she then hands me a tablet and asks me to sign. I ask her is this for the payment? She then just says no initial in these three boxes please and there will be more on the next page. I look at the tablet and it says Page 15/17. I ask what am I signing for. She said its just the privacy policy. The only lines I can read on that page seem to confirm it did include privacy information, but also says that I accept that it was explained to me in full and then further signatures indicate that I was explained my financial options. Just wanting to be done with this impatient rude robot of a woman, I initial in the half dozen places she runs my card and I get my receipt. It says on it "Final Bill Pending". At this point I ask here what is this, and when do I get a final bill? Will there be additional charges? Did I just pay a Deposit or a Bill? She then only says "Oh its just a formality. Have a nice day, you can go now" And that's where that experience ended. With a ton of unanswered questions. This was literally the worst experience I have ever had. I have never handed away so much money for so little service. At least a car salesman would smile and shake my hand at the end, this woman wanted nothing to do with humanity as a whole and made it very obvious she hated her job.