Peacehealth St Joseph Medical Center
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Address

2901 SQUALICUM PARKWAY, BELLINGHAM, WA 98225 USA

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Phone

(360) 734-5400

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Consumer feedback about Peacehealth St Joseph Medical Center

Caitlin Barnes
Caitlin Barnes

1 out of 5 stars

posted 3 weeks ago

This emergency room was probably the most disgusting medical facility I've ever been to. Other parts of this hospital are okay, but the ER was just gross. There was garbage everywhere; half-full coffee cups, bugs, bags of fast food rotting away, used tissues and napkins just left there for hours and you couldn't find a single spot to sit that didn't have a grease stain and a horrible smell. The triage room somehow smelled far worse, though, and no one was enforcing the use of face masks for respiratory patients, so a young man changed seats 5 or 6 times and coughed the entire time with the face mask around his neck, I can only hope it wasn't contagious. In addition, while we sat there waiting, nurses crowded around the security check-in computer to watch a surveillance video of a patient from the night before and very loudly make fun of someone who clearly had a mental illness. Each nurse called another one over to witness the video. Once we were actually given a room for evaluation, the nurses once again gathered right outside well within earshot of the entire hall of rooms to further discuss the video they had seen, watch it again, and even went so far as to repeat the name of the patient at least twice while elaborating on their condition. They then began to make fun of a patient who had soiled themselves, announced the room number, and argued over who has to help them get cleaned up. This was followed by a lengthy conversation about how hungover one of the staff members was, or in her words, "I might still be drunk." I get it, they have a life outside of work, but you should get a handle on your volume because I've never witnessed such unprofessional behavior before, especially not in an emergency room where patients and families are scared and upset and in such great pain, it wasn't comforting to anyone to be treated in the middle of a circus.

Rushin Optimist
Rushin Optimist

1 out of 5 stars

posted 4 months ago

Sunday night. ER experience... Coming to ER, we were promptly "logged in" to their system. 15 minutes later a nurse saw my spouse and administered pain drops to alleviate the pain. Thereafter, we were asked to wait at reception. 30 minutes later (!!!) we asked on what the status was - were told that we are "second in line." Another 20 minutes later - we were told that "a bed is being prepared for you." A BED?! We told them that we don't have all the time in the world to wait HOURS for doctors while occupying their beds... We were told that there is "no way around this."

Observations... Nurses running around yelling patients' first names. Other nurses coming out and saying to them that so-and-so is already with other nurses. As if watching a comic show... People being wheeled in to be admitted who came 30 minutes after us. Slow and disorganized process it was. And my wife and I were "FORGOTTEN!"

Upon leaving the ER (could not sit and wait any longer), we asked a nurse to put another set of drops into my spouse's eye and told them we are leaving. She did. But would not give any drops or anything "to go." Yet, she made sure to implant FEAR into my wife's head - "it's NOT going to get better!!! It's your EYE after all!!! You WILL get worse if you leave and than you will BLAME US!" What the h@#$ is this woman saying - I thought? Is she cursing us?..

In large letters in admission hallway was a sign that read that "every person deserves compassionate treatment, etc." - we did not receive any of that as employees were frantic and put too many people in front of us who came way later than we did...

In Conclusion... 1.5 hours in ER - was it worth it? NO!!! The WORST ER experience in my entire life!!!

Eric Nelson
Eric Nelson

1 out of 5 stars

posted 3 months ago

Myself and others I know have had consistently poor care (if you can call it that) from this hospital and I think it's about time that I write a review because this hospital is dangerously incompetent. Unless it is a very urgent emergency I would recommend taking the drive to Skagit to avoid this place.

I was taking a medication which turned out to severely damage my memory for several years, which is no fault of this hospital, so I honestly can't even remember specifically all the times that myself, my girlfriend, and others I've spoken to have been mistreated here except those that happened in that last couple years... my girlfriend has a number of medical issues which often require hospital visits so we have quite a bit of experience. I'll just recount the last time I went in, it's not my place to talk about other people's experiences though I was prompted to write this by another case of malpractice that happened yesterday. This person ended up being driven to a different hospital later where they got her in promptly and found that due to incompetence at St. Joseph her problem is much worse.

So my girlfriend was bitten by a dog pretty badly, it bit several times and then clamped down on her arm and left deep puncture wounds. So we ran into the hospital and after about 20-30 minutes of wait in an empty emergency room (there were doctors and nurses hanging around talking and joking around) we were brought back in to sit down. We were then left there for another 20 minutes after an IV was put in with a saline drip. When our nurse came back she gave my girlfriend a couple pills to take which she did not mention what they were. My girlfriend asked what medications they were and it happened to be an antibiotic which she is deathly allergic to. The nurse apologized and ran off. About 10-15 minutes later another nurse comes in and starts hooking up some medication to her IV. Again my girlfriend asked what the medication was, and it turned out to be the same antibiotic that she is deathly allergic to just in liquid form. This nurse apologized and ran off. Fast forward another 15-20 minutes and the first nurse comes in with some paperwork to fill out since the bite happened at her work and the doctor comes over with discharge papers. We told them that the wound had not even been cleaned and that no medications were given besides the two times that they tried to kill her. So they insist that my girlfriend sign the papers with her arm still bleeding, then went off to get someone to clean the wound and find medication. Another 15-20 minutes later a nurse comes in and actually cleans and bandages the wound. The doctor then came in and tried to prescribe a sulfa drug that my girlfriend is also deathly allergic to before finally looking up her allergies and getting it right.

This "treatment" is unacceptable.

Grace King
Grace King

1 out of 5 stars

posted 4 months ago

Worst hospital I have ever been in. I was seen for and finally diagnosed with infectious pneumonia after the second visit in the same week. I was given something in the hospital to control the symptoms and antibiotics. By the time I got home, the meds I was given in the hospital were wearing off and I spent yet another night almost literally coughing up a lung. Nothing I did at home helped and every time I tried to fall asleep, I kept feeling like I was drowning with this horrible crackling sound every time I wheezed out a breath. The "next" morning (an hour or so later) I gave up on sleep. The pain in my chest and my cough worsened and I started to feel like I was getting stabbed in my back every time I breathed. I waited until my doctor's office opened and asked if I could get in to see her ASAP. She was out of the office until next week. To avoid going back to the ER I tried going to a walk-in clinic where upon examination the doctor there told me my condition seemed "serious" and to go to the ER after all. Reluctantly I went and got the absolute worst treatment I've ever had. I get that there is usually a long wait there since it's the only hospital in the county. But there were only about 5 people in the waiting room when I came in, and not only did I end up getting called dead last (2 hour wait) after several other people came in with lesser conditions and got taken back, they placed me in a chair when they finally did (I could barely even walk and was having a hard time sitting up) and then tended to everyone else that came in before & after me until finally they had a lapse in patients, all the while feeling like I couldn't breathe. I tried to tell them about it, but no one seemed to give a care. They did do some testing and finally after 4 nurses and 2 hours got an IV in me but then kicked me out to a chair in the hallway completely alone while I waited for the test results for no apparent reason. Waited an hour in that chair feeling like I was going to pass out and finally the doctor came and told me I was "fine." When I told her over-the-counter treatments were not working for my symptoms, she basically just told me to deal with it until I see my doctor. Didn't care that my appointment isn't for 5 days...so yet another night spent unable to sleep, and probably several more. Also, when I took my paperwork home (which she did NOT explain to me), it said not only do I have pneumonia, but now I have pleurisy...not getting how that is "fine," but I'm kind of feeling like she was just saying that to push me out the door. I get I was in the ER more than once this past week but I have never had pneumonia, it has been very scary and has come on so fast and unpredictably that I feel I needed to be persistent on it. Unfortunately for me, once again the staff was extremely unprofessional and I feel like I have been left for worse after all of this. I never complained the entire time, but maybe I should have - yet again, it probably wouldn't have done any good anyway.

Sarena Panatex
Sarena Panatex

1 out of 5 stars

posted 1 week ago

Visiting grandparents and went into ER with right lower abdomen pain (vomiting and shaking this pain is so bad). Took Ultrasounds of my lady parts, kidneys and gallbladder. Said they found NOTHING and sent me home with pain killers and anti nausea meds. Five days later I’m still having excruciating pain and I visit Virginia Mason Memorial ER in my hometown (I live in Yakima) and not even an hour and a half into my visit they found a 9MM DIAMETER KIDNEY STONE passing through my right ureter through a CT scan. Had St Joseph not passed me off without performing a CT scan, I would have been in a lot better shape by now!!