When I was first diagnosed with cancer in 2000, the staff and physicians of St. Joe's Peace Health were simply amazing. Caring, compassionate, and they bent over backwards to give me the very best of care. Since then, however, the quality of care has seriously decreased: food has been inedible (although I heard this may have improved recently), help with pain control is nonexistent (in fact they treated me like I was an addict), no help with personal care (face wash, teeth brush, etc.). Due to the pan control issues, I am now highly anxious about being admitted and being treated like that again.
In addition, my mother had a very bad, almost fatal, experience in your ER. My parents told the triage nurse that my mother's leg was numb and it was cold to the touch. They left an 89 year old lady with a numb leg for over 8 hours in the waiting room. Her husband went up to the desk a number of times to tell them she was getting worse, but nothing was done. When her name was finally called, they discovered she had a blood clot in her femoral artery! Duhhh....even I knew that a cold, numb leg was most likely a blot clot but they left her for over 8 hours! When the surgeon tried to go in to remove it, she NICKED my mother's femoral artery and my mom almost bled to death and had to undergo emergency surgery. That experience and lack of care led to all sorts of other problems and my mother has never fully recovered her health. She was an active, feisty 89 year old who became an old, frail lady overnight due to, in my opinion, their malpractice.
So what the heck happened in the last 18 years? From "we are so lucky to have such a great hospital" to reading so many one star reviews. I know there are a lot of wonderful, dedicated people who work there, but something is really WRONG when so many of these reviews are stating the same problems month after month.
Note to all: our ER wouldn't be so overwhelmed if people didn't come in for "a rash on my son's nose" and other minor issues that could be taken care of in a non-urgent setting. Maybe that is one reason the staff gets grouchy.