Peacehealth St Joseph Medical Center
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feedback about Peacehealth St Joseph Medical Center
I simply do not understand the negative reviews about this hospital and the Emergency Room. I went in on a Sunday night suffering from extreme dizziness. Even though there were lots of people in the waiting room, I was interviewed, placed in a room, and seen by a doctor in very short order.
As tests were being conducted, a very pleasant and funny nurse was there the whole time, making my visit as comfortable as possible. The doctor took the time to fully explain what he found and how I should seek additional treatment after I left the ER.
I could not be more pleased with my experience and would not hesitate to return, should the need arise in the future.
Came in on a Saturday night with my partner who had just broken his wrist. The staff was super friendly and helpful. It took almost no time until he was called into triage. After that the wait to actually be seen wasn't bad for how busy they were.
The thing that really prompted me to write this review has been the response from the medical providers here at home (we are not from Washington). The hospital sent us home with paper and CD copies of the x-rays with instructions get it looked at asap so the bones don't heal wrong. They also advised it would probably need surgery. At urgent care at home the doctor was really impressed with the before and after x-rays and said the ER had done a great job resetting the bone. (My partner thinks the ER doctor did the resetting with guidance from an orthopedic specialist but not sure because he was unconscious at the time and I was in the waiting room.) Today we went to an orthopedic clinic to get the ball rolling on surgery. They took new x-rays and came back and said the ER did such an excellent job getting the bones aligned that it looks like surgery may not be needed. We have to go back in a week and if everything is still in place it will go straight to cast, no surgery or metal plates! So kudos to the docs and nurses on duty that night
Sadly there are some INCREDIBLE PROVIDERS committed to Whatcom County care but Peace Health Corporation appears to be run by lawyers and accountants and have lost their “mission and vision” for patients. I have been in this community for 30 years and am not only appalled but saddened by its demise. The sisters are turning in their graves! I cannot determine whether Peace Health is maintaining their Joint Commissions Accreditation. I cannot find any information to confirm they still have it. If they have lost it then it is “VERY CONCERNING”. I see poorly organized and implemented services. Policies seem fluid and it is hard to get information or determine policies even when I have asked. This breeds mistakes and poor care. I have turned in numerous concerns and complaints in their surveys since 2009 with no feedback except for defensiveness or threats. We are in the midst of a monopoly that does not seem to care about our community. I hope I am wrong but a review score of 2 seems to confirm my concerns. I now choose to go south for in hospital care after several personal and family situations.
Horrible experience!! Don't trust you will find good care here!!! My daughter went to the ER tonight with an asthma attack and left in the same condition. She was treated horribly by the whole staff from the front desk to the attending doctor. Extremely rude!! After one breathing treatment, she still had issues breathing. The doctor told her there was nothing else they could do. She left crying afraid to leave without the ability to breathe. She sat in the car and called me in tears. I told her to go back in...she went back into the ER and ask if there was anything more they could do for her and they refused further treatment. If you need serious help, keep on driving to the next ER; it's not worth taking the chance on dying or dealing with an uncaring and unprofessional staff. Awful, awful, awful!!!
The Oncology Department of this hospital is number one in providing care to their patients. From the moment I checked-in I was met with pleasant staff at the front desk. Wait time is less than 10 minutes regardless if the place is full of people. All other staff are no less than professional, from the nurse that takes the vital signs, the check-out and making follow-up appointments, especially Madi, are so great, but most of all Dr Raish, the Oncologist, he’s the best. I am so thankful that I experienced the thoughtfulness from these wonderful people.