Peacehealth St Joseph Medical Center
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2901 SQUALICUM PARKWAY, BELLINGHAM, WA 98225 USA

Address

2901 SQUALICUM PARKWAY, BELLINGHAM, WA 98225 USA

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Phone

(360) 734-5400

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Consumer feedback about Peacehealth St Joseph Medical Center

Farrah C
Farrah C

4 out of 5 stars

posted 1 month ago

Came in on a Saturday night with my partner who had just broken his wrist. The staff was super friendly and helpful. It took almost no time until he was called into triage. After that the wait to actually be seen wasn't bad for how busy they were.
The thing that really prompted me to write this review has been the response from the medical providers here at home (we are not from Washington). The hospital sent us home with paper and CD copies of the x-rays with instructions get it looked at asap so the bones don't heal wrong. They also advised it would probably need surgery. At urgent care at home the doctor was really impressed with the before and after x-rays and said the ER had done a great job resetting the bone. (My partner thinks the ER doctor did the resetting with guidance from an orthopedic specialist but not sure because he was unconscious at the time and I was in the waiting room.) Today we went to an orthopedic clinic to get the ball rolling on surgery. They took new x-rays and came back and said the ER did such an excellent job getting the bones aligned that it looks like surgery may not be needed. We have to go back in a week and if everything is still in place it will go straight to cast, no surgery or metal plates! So kudos to the docs and nurses on duty that night

Karen Hartvig-Nielsen
Karen Hartvig-Nielsen

1 out of 5 stars

posted 1 week ago

When I was first diagnosed with cancer in 2000, the staff and physicians of St. Joe's Peace Health were simply amazing. Caring, compassionate, and they bent over backwards to give me the very best of care. Since then, however, the quality of care has seriously decreased: food has been inedible (although I heard this may have improved recently), help with pain control is nonexistent (in fact they treated me like I was an addict), no help with personal care (face wash, teeth brush, etc.). Due to the pan control issues, I am now highly anxious about being admitted and being treated like that again.
In addition, my mother had a very bad, almost fatal, experience in your ER. My parents told the triage nurse that my mother's leg was numb and it was cold to the touch. They left an 89 year old lady with a numb leg for over 8 hours in the waiting room. Her husband went up to the desk a number of times to tell them she was getting worse, but nothing was done. When her name was finally called, they discovered she had a blood clot in her femoral artery! Duhhh....even I knew that a cold, numb leg was most likely a blot clot but they left her for over 8 hours! When the surgeon tried to go in to remove it, she NICKED my mother's femoral artery and my mom almost bled to death and had to undergo emergency surgery. That experience and lack of care led to all sorts of other problems and my mother has never fully recovered her health. She was an active, feisty 89 year old who became an old, frail lady overnight due to, in my opinion, their malpractice.
So what the heck happened in the last 18 years? From "we are so lucky to have such a great hospital" to reading so many one star reviews. I know there are a lot of wonderful, dedicated people who work there, but something is really WRONG when so many of these reviews are stating the same problems month after month.
Note to all: our ER wouldn't be so overwhelmed if people didn't come in for "a rash on my son's nose" and other minor issues that could be taken care of in a non-urgent setting. Maybe that is one reason the staff gets grouchy.

Caitlin Barnes
Caitlin Barnes

1 out of 5 stars

posted 2 months ago

This emergency room was probably the most disgusting medical facility I've ever been to. Other parts of this hospital are okay, but the ER was just gross. There was garbage everywhere; half-full coffee cups, bugs, bags of fast food rotting away, used tissues and napkins just left there for hours and you couldn't find a single spot to sit that didn't have a grease stain and a horrible smell. The triage room somehow smelled far worse, though, and no one was enforcing the use of face masks for respiratory patients, so a young man changed seats 5 or 6 times and coughed the entire time with the face mask around his neck, I can only hope it wasn't contagious. In addition, while we sat there waiting, nurses crowded around the security check-in computer to watch a surveillance video of a patient from the night before and very loudly make fun of someone who clearly had a mental illness. Each nurse called another one over to witness the video. Once we were actually given a room for evaluation, the nurses once again gathered right outside well within earshot of the entire hall of rooms to further discuss the video they had seen, watch it again, and even went so far as to repeat the name of the patient at least twice while elaborating on their condition. They then began to make fun of a patient who had soiled themselves, announced the room number, and argued over who has to help them get cleaned up. This was followed by a lengthy conversation about how hungover one of the staff members was, or in her words, "I might still be drunk." I get it, they have a life outside of work, but you should get a handle on your volume because I've never witnessed such unprofessional behavior before, especially not in an emergency room where patients and families are scared and upset and in such great pain, it wasn't comforting to anyone to be treated in the middle of a circus.

Leily Saffari
Leily Saffari

5 out of 5 stars

posted 1 month ago

I have had to bring my son to this ER a couple times, each time everyone was so caring and luckily there was not a long wait. The doctors were very nice and focused as well.

Rushin Optimist
Rushin Optimist

1 out of 5 stars

posted 6 months ago

Sunday night. ER experience... Coming to ER, we were promptly "logged in" to their system. 15 minutes later a nurse saw my spouse and administered pain drops to alleviate the pain. Thereafter, we were asked to wait at reception. 30 minutes later (!!!) we asked on what the status was - were told that we are "second in line." Another 20 minutes later - we were told that "a bed is being prepared for you." A BED?! We told them that we don't have all the time in the world to wait HOURS for doctors while occupying their beds... We were told that there is "no way around this."

Observations... Nurses running around yelling patients' first names. Other nurses coming out and saying to them that so-and-so is already with other nurses. As if watching a comic show... People being wheeled in to be admitted who came 30 minutes after us. Slow and disorganized process it was. And my wife and I were "FORGOTTEN!"

Upon leaving the ER (could not sit and wait any longer), we asked a nurse to put another set of drops into my spouse's eye and told them we are leaving. She did. But would not give any drops or anything "to go." Yet, she made sure to implant FEAR into my wife's head - "it's NOT going to get better!!! It's your EYE after all!!! You WILL get worse if you leave and than you will BLAME US!" What the h@#$ is this woman saying - I thought? Is she cursing us?..

In large letters in admission hallway was a sign that read that "every person deserves compassionate treatment, etc." - we did not receive any of that as employees were frantic and put too many people in front of us who came way later than we did...

In Conclusion... 1.5 hours in ER - was it worth it? NO!!! The WORST ER experience in my entire life!!!