Peterson Regional Medical Center

Address

551 HILL COUNTRY DRIVE, KERRVILLE, TX 78028 USA

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Phone

(830) 896-4200
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Emergency service available

551 HILL COUNTRY DRIVE, KERRVILLE, TX 78028 USA

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Consumer feedback about Peterson Regional Medical Center

Robert Hite
Robert Hite

5 out of 5 stars

posted 3 months ago

My father had a total hip replacement completed here. The staff were wonderful, very attentive, and able to handle my father’s constant stories. The surgeon visited my father multiple times post surgery, which I have never seen occur before. We are very thankful for the staff and the hospital was in wonderful condition. PS father is doing great and we are very happy.

Candy Kay
Candy Kay

4 out of 5 stars

posted 4 months ago

This hospital has undergone more than a physical transformation in recent years. My family has never had any issues with Peterson Regional. We have had to use the facility again lately. The staff are wonderful. I can't compliment the nurses in surgical prep enough. They are caring, attentive and of course, well trained. Everyone we were in contact with from presurgery to recovery were helpful and attentive. They answer questions with smile!

michael hebert
michael hebert

5 out of 5 stars

posted 3 months ago

Arrived at the Emergency Room Admitting this morning—within minutes I was in The ER being treated.
Doctor Toloza Was and is Great. Very professional,caring and brings so much satisfaction and comfort.
My Nurses were absolutely awesome known as (M-A-M) Michelle-April-Michelle are very knowledgeable and caring- making sure I was Comfortable and checking on me constantly while keeping me updated with my illness. My family and I have been in Kerrville for 17 years and have visited the ER on many occasions and have had knee replacements with several overnight stays were awesome. Peterson Regional comes highly recommended and we’ll be back. Having another knee replacement and looking forward to my stay.
A special Thanks to all other Staff as well. What a Great Team
Peterson Regional ROCKS

BigMarc
BigMarc

5 out of 5 stars

posted 3 months ago

We are new to the hill country area and coming from a large city where you have your choice of ERs to go too makes you great full for good service where good service happens. Last night was the second time in 6 months that we’ve been to the ER and I have to admit that although skeptical because google reviews and people telling me of bad experiences I had relatively good experiences. I really have zero complaints. Both times severe pain was involved and all the staff handled the experience professionally and nicely. Peterson is the closest hospital too me and I don’t see a reason why I would drive further to a different hospital. Good Job people!

Kyle Wildenauer
Kyle Wildenauer

1 out of 5 stars

posted 3 weeks ago

would rather have died than gone to this place after my car wreck. was in an auto accident back in 2017 and totaled my truck. went here cause it was the closest ER for severe pain. took a few days off work and went back for increased pain. told them USAA would be paying them, which they have however, a year and a half later of constant back and forth between my bank/insurance and Peterson regional i am being told i owe money still. i have a person who works in conjunction with the CEO of USAA working on this. Kim over in the billing department informed Melinda (my contact at USAA), who informed me cause i was at work, that the bills were squared away and all was good. they received the letter of reimbursement that was faxed over as USAA, Peterson and i were on the phone which after careful consideration, they said that they readjusted it and all was good. HMMMMMMMM????? a year and half of back and forth and now i still receive more calls stating i owe money? its a constant circle with Peterson as no one seems to have any idea what is going on. I've already been in the process of talking to my lawyer, the attorney of insurance and attorney general over this matter. my account gets put into review, i don't hear anything for a week to week and a half, then i get another call. i tell them what i was told as i have emails to prove it from USAA. goes back into review, then a phone call, then back to a 3 way call, then review. as i previously stated in the beginning, i would rather have died in my car wreck then have my buddy take me here had i known this was going to happen.

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