Phillips Eye Institute

Worse experience of any clinic I have been too. Not only did I spend 10 hours in the area for my eye surgery, it never happened. Because of their poor scheduling I had to leave and not have the surgery. At one point the only people left were myself, my wife and the staff still working on 2 other people. Everyone else had left, including the janitorial staff, was waiting for them to ask me to lock up on the way out. Because of their lack of quality, communication I left, I couldn't stay in the cities as I lived over an hour away and had kids to get back to. This led to my retina fully detaching instead of a small one, which led to extreme hemorrhaging in my eye, completely blind and having to wait 2 more days before I could get in. Thankfully I was able to be rescheduled, by my own means as VRS blain and Phillips did nothing and was able to go to Edina. If you want top notch service and care, that is where you go. Not this hole in the wall facility run by Allina. Learn communication with your people waiting for surgeries. Don't tell me you don't know why I'm not in yet, that's your job. Dr. ryan was of no help and his staff were useless in telling me what was going on. The real fun part, you have no way to complain to VRS blaine or Phillips except here, phone calls were not answered, no email contact ability, little scared to hear feedback I take it.

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I have been to the Phillips eye institute four times now. Each experience is great. The staff is very thorough and friendly. Our eyes are too important to not have a good doctor examine them regularly. And then when surgery is recommend or needed, this is where I want to go!!

They were very kind and helpful in a very stressful time.

Excellent service and customer care. Very efficient operation that has the patient at the center of the care platform. Highly recommend!