My son had surgery in December of 2017. When we went through pre-registration they asked if I wanted to pay in advanced. I told them I wanted to wait until after insurance had processed the claim since we have had issues with paying to much in advanced before. When we arrived at the hospital for surgery they informed me I had to pay in full that day or they would perform his operation. When I asked for a discount I was told we didn't qualify by just a few dollars shy of their $500 discount limit. We paid in full only to receive a bill for $85 in March. When I called they "sent it back to billing" to see if we qualified for the discount. I never heard back and in Sept I received another bill for $35. They had magically found a $50 credit but we still owed more money. Their billing system is terrible and no one ever gets back to you, you just keep getting bills. Had I been able to wait for insurance to process we could have received a discount. It's a shame that issues like these make an otherwise great experience so terrible.