Phoenix Children'S Hospital
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Address

1919 EAST THOMAS ROAD, PHOENIX, AZ 85016 USA

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Phone

(602) 933-1000

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Consumer feedback about Phoenix Children'S Hospital

Genevieve Davies
Genevieve Davies

5 out of 5 stars

posted 3 months ago

My son is chronically ill with a variety of issues. The high quality of everyone from support staff to the physicians is phenomenal. It makes our constant visits a little more bearable and I find comfort in knowing that they will always do everything they can to research and find the best solutions to care for my son. No one can make the difficult diagnoses easier but I am never left without hope here. They also do everything they can to make sure that children here are allowed to be children instead of just sick kids and that leads to quicker healing of the mind and bodies of the children they care for every day.

Melissa Burns
Melissa Burns

4 out of 5 stars

posted 2 months ago

*****UPDATE TO THIS REVIEW*****

Along with this review I did send an email in to their customer service department. I spoke with Amanda in their actual billing department and not the 3rd party vendors that take payments. She was helpful and we were able to come to a resolution. The only reason it is not a 5 was due to the overall care/wait on our last visit. Thanks Amanda!

The patient care for my 6 year old was sub par on our visit in February. He fell on the play ground and hit his head. he had swelling and vomiting and the school nurse asked us to pick him up. We decided to take him in to get looked at. We had an amazing experience in January for another issue and decided to make the drive to come back. But now that I'm dealing with the billing dept., if I could give 0 stars I would. I called to ask for a discount as I have been paying bill after bill from here since Jan. I was told I was outside of a 30 day window and no exceptions could be made. I spoke to a Stephanie and her "supervisor" Laura who said I had to pay or go to collections my choice. I have no issue with paying, you can check and see I have paid every bill I don't have any past outstanding balances and if you could've discounted it at 30 days why cant you discount it at 40 to help? You to humanize your process and not make it all about money. I have NO PROBLEM paying you, look at the history, I've paid every other claim the day I got my patient responsibility. So sad.

Corrina Araiza
Corrina Araiza

5 out of 5 stars

posted 2 months ago

Yes the hospital is cold, there is a reason for this, it keeps bacteria from growing and multiplying. You can always ask for more blankets and if you truly feel that there is in fact something wrong with the thermostat you can put in a service call with your nurse. PCP overall has an overwhelming amount of love and support and the child life people and volunteers are super amazing. That is honestly the only way parents can ever get food and coffee for themselves, assuming you like mental breaks! Love PCH!!!

Jake Puckett
Jake Puckett

1 out of 5 stars

posted 4 months ago

I'm so sad that I have to share a 1 star followup. The patient care for my 1.5 year old preemie while at Spring Training 2017 was absolutely amazing. But now that I'm dealing with the billing dept. over a year later, if I could give 0 stars I would. The problem is with insurance, I've had to re-submit 5 separate claims three times each. Total of 8 hours on the phone between all of the claims, and the "Business Office" won't pick up my call. They default me to "Customer Service" that is trained not to allow me through. I've paid out 4/5 claims as soon as insurance paid their portion, but because they don't want to pick up the phone and deal with me as a human, they passed me over to collections. Awesome, thanks for adding another hurdle for me business office. Hoping some VP of Marketing looks at reviews online and reports on it. Hoping this feedback helps you to humanize your process. I have NO PROBLEM paying you, but look at the history, I've paid every other claim the day I got my patient responsibility. So sad. Nurses and Doctors, you're amazing! Great job to your Chief Medical Officer, you've done an amazing job!

Johanna
Johanna

5 out of 5 stars

posted 1 month ago

Truly phenomenal experience yesterday at the dermatology clinic. Excellent exam, explanation, education and compassionate reassurance. Dr Andrews and his fellow were excellent, kind, and humble stating "that's our job" and "we're here for you". Blessed to have PCH