Phoenix Children's Hospital

I used to work as a chaplain at one of the banner hospitals. I can tell you without salute certainty the phoenix children’s care is far more about their patients and their staff than any of the hospitals in town with the possible exception of mayo. Any experience I’ve had there with my children, or the children of people in my church, has been extremely professional, courteous, and of the highest caliber of care. I am personally and professionally grateful to Phoenix Children’s Hospital.

Due to the convenience of the location I decided to take my daughter to Phoenix Children's. From the front desk (triage nurse) Courtney to the PAC in the ER today 07/17/19, there was much left to desire. The triage nurse was not friendly the ER PAC (Brown) who looked at my daughter was in and out so fast and said they couldn't do anything didn't give good thorough advice nor did she go over what the diagnosis was in depth so I would understand my next steps. I would not recommend this ER to anyone, the registrar also didn't speak much or explain the process of billing, and walked away talking without clearly speaking to me. Very disappointed overall - I'll stay with Honor Health moving forward.

I just had the most ridiculous experience with their outpatient center in Gilbert. Up until now, I hadn’t had any absolutely horrible experiences but I also hadn’t had any great experiences either.
When I talked to two separate employees prior to scheduling an evaluation for my son, I was estimated around $150-$300 for an appointment. I received the bill after doing an evaluation and one appointment and the cost for each visit was $600, 2-3 times what I was told over the phone!!! Each visit was only about 45 minutes for a basic questionnaire, evaluation, and OT. That’s over $1200 for about 1.5 hours of time! We immediately stopped going there and I chalked it up to my bad for not getting anything beyond a verbal quote. Well once we received the bill it stated on the bill in prominent orange letters “If your total patient liability is over $500, you may qualify for a prompt pay discount if paid within 30 days from the date of this statement.” So I saw this as a glimmer of hope at redemption for this whole situation. I called within the 30 days to at least take advantage of this discount since I was NOT happy with how things were done by them thus far. Instead, they said their own bill is incorrect and even though the total on the bill is well over $500 and it says “total patient liability,” it’s actually only based on each service (which after insurance adjustments, falls just below $500 for a visit).... Super disappointed and I plan on making sure everyone is aware of how misleading this company is. Just one big money scam. I will never use any of their offices or facilities again.

It was our first experience with Phoenix Children’s and it was great. From the front lady at the info desk to the nurses and doctors that tended to our son. They helped us feel welcome and we highly recommend taking your children here when they are in need. The cafeteria staff was super friendly and kind. I had even parked in the wrong parking lot and when we got out at 10:30pm our car was locked behind a gate. One of the security guards was walking by and was super friendly as well. He unlocked the gate and we headed home. Great experience all around!

8/4/2019

For a second time I’m incredibly sad to report another substandard ER visit to Phoenix Children’s, which is always recommended as the best children’s hospital in AZ.

My child was vomiting horribly and the urgent care wouldn’t see us and sent us to the ER because it was more serious than they could deal with. While in the main examining room my child had bad diarrhea over the floor and on my husband’s shoe.

For the house or more that we were in there no one was sent to help us clean up and sanitize. We used what we could between soap and paper towels to wipe the floor and soiled shoe. The room smelled of the diarrhea.

The provider (obviously not an M.D.) was rushing and never once touched my baby to examine him. She listened to a couple sentences I said and quickly prescribed an anti-nausea medication. I was incredibly disappointed at how the provider rushed and really didn’t listen or ask if I had any questions and how they left me in a dirty room. Especially since they say my child had a stomach bug all the more reason for them to have cleaned the floor. Instead we did our best and probably left the room unsanitary for the next unsuspecting ER patient.

This is the second bad ER visit in less than 2 years. Because of my experiences with Phoenix Children’s I always opt to take my children to an Urgent Care first because any urgent care has provided better care to my children. Absolutely appalling. Request an M.D. and not a “provider” otherwise your child will receive substandard care and bad diagnoses. People don’t go to the ER for games so this is horrible to receive this experience for a second time. It’s now a pattern and not just a one bad coincidence.