Phoenix Children's Hospital
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1919 EAST THOMAS ROAD, PHOENIX, AZ 85016 USA

Address

1919 EAST THOMAS ROAD, PHOENIX, AZ 85016 USA

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Phone

(602) 933-1000

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Consumer feedback about Phoenix Children's Hospital

Phoenix Children's Hospital
Reviewed from Google

3.9 out of 5 stars

Erik Pleas
Erik Pleas

5 out of 5 stars

posted 2 weeks ago

This hospital is amazing I’m currently here with my 2month old son. The emergency department was fast and they was very good at explaining everything thing that was going on and what they were going to do... I love how they didn’t believe in taking any chances with my sons care. Then the hospital over all is so nice I’m taking all my kids here when they are having something wrong . Cause I’m that parent where I want all test done to make sure everything is good and not just what they think then they send me home and it’s something worse. I feel like they get it rite the first time but I just wanted to share

Fran Baker
Fran Baker

5 out of 5 stars

posted 1 month ago

My son was send to the NICU the day he was born and they took really good care of him. The nurses are always amazing. They did the best they can to make the families feel assured and comfortable there. The surgery team was amazing too. This hospital is a beacon of hope during scary times. Thank you all for taking such good care of my son and mostly for saving my son.

Jennifer Harris
Jennifer Harris

1 out of 5 stars

posted 1 month ago

My son had surgery in December of 2017. When we went through pre-registration they asked if I wanted to pay in advanced. I told them I wanted to wait until after insurance had processed the claim since we have had issues with paying to much in advanced before. When we arrived at the hospital for surgery they informed me I had to pay in full that day or they would perform his operation. When I asked for a discount I was told we didn't qualify by just a few dollars shy of their $500 discount limit. We paid in full only to receive a bill for $85 in March. When I called they "sent it back to billing" to see if we qualified for the discount. I never heard back and in Sept I received another bill for $35. They had magically found a $50 credit but we still owed more money. Their billing system is terrible and no one ever gets back to you, you just keep getting bills. Had I been able to wait for insurance to process we could have received a discount. It's a shame that issues like these make an otherwise great experience so terrible.

Margarita Arzola
Margarita Arzola

1 out of 5 stars

posted 4 weeks ago

We came in to see my nephew and talked to a not nice front desk girl and man. They treat you like you are a criminal for not knowing the password to visit. The lady on the sixth floor was just as bad! I highly recommend you teach the staff kindness and compassion. Families are stressed enough when having to visit sick family.

Linzie Noble
Linzie Noble

5 out of 5 stars

posted 4 weeks ago

TJ the ER nurse was beyond amazing! He was pleasant to have work on our 9 month old and easy enough to make a laugh out of a sticky situation! Also what we cherished was how he explained each medical procedure before he did it! Definitely a pleasant to work with! Even stayed a few minutes after just to come back and flush our daughters nose out! 5 stars are given to him! Thank you once again TJ!