Phoenix Children's Hospital

I work here in past 4 years. Actually I will pay $400.00 tomorrow afternoon if we can go to work if see what happen. And I have meetings in 30 minutes or that’s good thing if we have any time and for Remainder go to. Employees have to meetings in 10:30 at the morning. I’m like I said hey I want to go work here all week

I used to work as a chaplain at one of the banner hospitals. I can tell you without salute certainty the phoenix children’s care is far more about their patients and their staff than any of the hospitals in town with the possible exception of mayo. Any experience I’ve had there with my children, or the children of people in my church, has been extremely professional, courteous, and of the highest caliber of care. I am personally and professionally grateful to Phoenix Children’s Hospital.

Due to the convenience of the location I decided to take my daughter to Phoenix Children's. From the front desk (triage nurse) Courtney to the PAC in the ER today 07/17/19, there was much left to desire. The triage nurse was not friendly the ER PAC (Brown) who looked at my daughter was in and out so fast and said they couldn't do anything didn't give good thorough advice nor did she go over what the diagnosis was in depth so I would understand my next steps. I would not recommend this ER to anyone, the registrar also didn't speak much or explain the process of billing, and walked away talking without clearly speaking to me. Very disappointed overall - I'll stay with Honor Health moving forward.

I just had the most ridiculous experience with their outpatient center in Gilbert. Up until now, I hadn’t had any absolutely horrible experiences but I also hadn’t had any great experiences either. When I talked to two separate employees prior to scheduling an evaluation for my son, I was estimated around $150-$300 for an appointment. I received the bill after doing an evaluation and one appointment and the cost for each visit was $600, 2-3 times what I was told over the phone!!! Each visit was only about 45 minutes for a basic questionnaire, evaluation, and OT. That’s over $1200 for about 1.5 hours of time! We immediately stopped going there and I chalked it up to my bad for not getting anything beyond a verbal quote. Well once we received the bill it stated on the bill in prominent orange letters “If your total patient liability is over $500, you may qualify for a prompt pay discount if paid within 30 days from the date of this statement.” So I saw this as a glimmer of hope at redemption for this whole situation. I called within the 30 days to at least take advantage of this discount since I was NOT happy with how things were done by them thus far. Instead, they said their own bill is incorrect and even though the total on the bill is well over $500 and it says “total patient liability,” it’s actually only based on each service (which after insurance adjustments, falls just below $500 for a visit).... Super disappointed and I plan on making sure everyone is aware of how misleading this company is. Just one big money scam. I will never use any of their offices or facilities again.

It was our first experience with Phoenix Children’s and it was great. From the front lady at the info desk to the nurses and doctors that tended to our son. They helped us feel welcome and we highly recommend taking your children here when they are in need. The cafeteria staff was super friendly and kind. I had even parked in the wrong parking lot and when we got out at 10:30pm our car was locked behind a gate. One of the security guards was walking by and was super friendly as well. He unlocked the gate and we headed home. Great experience all around!