Phoenixville Hospital

Both times my father was in this hospital (and was clearly marked as a FALL RISK on his room, wrist, and whiteboard), they 1) dropped him causing a hairline fracture in the hip they just repaired, and 2) failed to show up at his room when he buzzed during the night to use the bathroom AND failed to get to his room when he bed alarm went off as he tried to get to the bathroom on his own, causing him to fall and break his wrist. And then it took 2 days before the orthopedic surgeon looked at his x-rays to determine if he needed surgery or just a cast. And I have a lot more than this, but I'll leave it at that for now. On the plus side, he thought the food was good. Wow. Great job, Phoenixville Hospital. We really liked the speech therapist there, but not surprisingly, she is contracted and not a hospital employee.

Radiology does not seem to communicate with my doctor. Had x-rays done 9-05 and no one has received them. Today is the ninth of October. Really? Why they can not get films read and communicated to my doctor is amazing. I called my family doctor to learn the results about five times. I finally went to medical records and they could not find them. This is poorly handled.

Once again, the worst ER. my father was told by his Dr to go to the ER to be admitted. My parent is 83 years old and in very ill health (obviously). He waited in the ER from 12pm to after 7pm. This 83 y/o man is supposed to take medications throughout the day, including insulin. He had not eaten or taken any meds for seven hours. And has since been diagnosed with heart failure! Nice job medical professionals! zero stars

I've called the psychiatrist office several times and left a message to set up as a new patient. I recieved one call, called back not two minutes later and left a message. I have not recieved anything back and that was over a couple weeks time. It has since been about 2 months. It is so so dangerous to not even acknowledge or call back mental health patients. Why should I have to keep trying and trying to reach out to get help. Isn't that what you're there for? To help people who are mentally ill to the point they can hardly function? Do you understand how hard it is for someone with severe disorders to pick up the phone to call you in the first place? You should. And I just hope I'm the only one you've done this to. But odds are, I'm not. I do not trust this practice, and I really do hope you can fix that for your current and future patients.

On my ER visit this week: Intake process was smooth and easy. I was seen very quickly. Nurses were extremely nice and professional. Doug was my ER nurse and was attentive and got my IV started with minimal pain bruising and scarring. The Dr. checked on me periodically and was informative and got me scheduled for tests right away. I was released immediately after receiving my test results and given paperwork explaining them along with directions for aftercare. The intake rooms are the same as where you'll be throughout your stay in the ER. Overall, my Phoenixville Hospital experience went very well and anyone looking to go here should feel comfortable and safe in doing so. Great job to everyone working Sunday night/Monday morning!