Piedmont Medical Center

I took my mother to the emergency room at Piedmont Medical and we were treated extremely well. Every person we interacted with, from the check-in clerk and triage nurse to all the nurses, lab techs, and doctors in the emergency department went above and beyond to help my mother. They made sure we understood what was happening and fully explained her diagnosis and how to use her medications. I could not have asked for better care for my mother.

I had brought my wife to the E.R. and they got her a bed somewhat quick. But after that good god.
They just started doing stuff and not really explaining anything and the staff seemed to care more about talking to one another than working! Too many people and not enough workers.

The employees are lovely, the facility is welcoming and the caregivers are well-trained. The passion that they exude is world-class and their knowledge has saved the lives of many. I have witnessed the physicians and front-line staff give this love and care to myself and my loved ones. We are fortunate to have this hospital and it's comprehensive services local.

Let me start off by saying the attending nurse and doctor provided great care to my son 12/17/18. unfortunately there are some things that took me off guard. The ER waiting area was quite unsanitary and the restrooms had trash all over them. I do understand that its busy and that they have a lot of people in and out but they should have staff checking on things like that. moving on my sons information was entered incorrectly at the time of arrival the receptionist never verified the name provided and just guessed on the spelling so when it came down to discharge we had to correct everything. The admittance nurse station is cramped and has way too many people walking around such a small area. The lady that was changing shifts for reception almost slammed the door in my sons face due to the fact that she was being careless, then she proceeded to walk in between the nurse and i while that are trying to get vitals from my son which was pretty rude and disrespectful. Once they finally took my son back to have a doctor look at his arm we had to sit in the hallway with other patients waiting to be seen since they ad no rooms available. patient information was being reviewed by discharge in the hallway( address,SS# ,etc.). i had to request to sit back in the waiting area because of how uncomfortable it was to sit in that hallway with my 6 year old and my 5 year old who i had to carry while he slept in the hallway. lastly once we had x-rays done and the doctor reviewed them my son had to get a splint for his fracture, initially i was told we would get a room so they could get the splint on yet we ended up in the same hallway near the sink as my son had a splint put on his arm since they needed a source of water. I'm super disappointed at this facility and will not seek care here for my family. i hope that someone does take this and change the errors not just because of a complaint but because you have so many people in the area that do visit this facility and should have to see what we saw.

I want to the E.R. On 1/31/2019 it took them a long time to call us for a room but there were other people that come in before us and the were in first is. When my daughter had a fever of 104.0
And when they give a room. They give us a bed in the hallway were waiting and waiting tell the nurse came to check on us. We’re in the hallway at 9:50pm the nurse did not check on us till 10:40pm at some time we had to go to the ex ray room. But I did not talk to a doctor at all or nurse at all. I was confuse why is my 7 year going to take a ex ray if no had came and check on her. We did not Heard nothing from the doctor or the nurse on till they told we could go home. I am never going to take my daughter there again

And the time thing happened again when my 3 year we want to the E.R on 2/1/2019 b/c she had a fever of 104.0 when her fever was not breaking. So the nurse she got was rude . Forcing my daughter to take some medicine while we came in and somebody give her some medicine in a cup sugar drink it no the nurse said to shove it in her mouth this is stupid why do they give you a cup . I am sure that I am not coming back with both of daughters to be Treated like this again