Piedmont Medical Center

Let me start off by saying the attending nurse and doctor provided great care to my son 12/17/18. unfortunately there are some things that took me off guard. The ER waiting area was quite unsanitary and the restrooms had trash all over them. I do understand that its busy and that they have a lot of people in and out but they should have staff checking on things like that. moving on my sons information was entered incorrectly at the time of arrival the receptionist never verified the name provided and just guessed on the spelling so when it came down to discharge we had to correct everything. The admittance nurse station is cramped and has way too many people walking around such a small area. The lady that was changing shifts for reception almost slammed the door in my sons face due to the fact that she was being careless, then she proceeded to walk in between the nurse and i while that are trying to get vitals from my son which was pretty rude and disrespectful. Once they finally took my son back to have a doctor look at his arm we had to sit in the hallway with other patients waiting to be seen since they ad no rooms available. patient information was being reviewed by discharge in the hallway( address,SS# ,etc.). i had to request to sit back in the waiting area because of how uncomfortable it was to sit in that hallway with my 6 year old and my 5 year old who i had to carry while he slept in the hallway. lastly once we had x-rays done and the doctor reviewed them my son had to get a splint for his fracture, initially i was told we would get a room so they could get the splint on yet we ended up in the same hallway near the sink as my son had a splint put on his arm since they needed a source of water. I'm super disappointed at this facility and will not seek care here for my family. i hope that someone does take this and change the errors not just because of a complaint but because you have so many people in the area that do visit this facility and should have to see what we saw.

This place is a joke. We will NOT be seeking care here in the future.

After a medical procedure over the summer I had set up a recurring payment to take care of my bill. Shortly after, I received a letter in the mail stating that my payment was due. I called customer service and they had no record of the recurring payment being set up. Over the phone we set it up a second time.

It looked like everything had gone through correctly.

A couple weeks ago I received a letter from a collections agency for the full balance of the bill.

Upon calling Piedmont's customer service line I was told that the account was no longer with Piedmont and they could not help me. I asked what had happened to my recurring payment and was once again told they had no information and I would need to take matters up with the collections agency.

This is the SECOND time I have had billing issues with Piedmont.

Get your accounting together!

This is a top notch hospital. Don't listen to what anyone says around Charlotte about this hospital. I went in for Aortic valve replacement and an Aneurism. I received the greatest care from Dr. Barry Chan and his staff. The ICU on the cardiac ward was outstanding. Very attentive and fast to respond. Never had to ring the bell and wait for more than five seconds. These people care about you and your recovery. The regular cardiac ward was just as good. So if anyone tells you that this hospital isn't up to par in the latest care, they are lying.

We are very happy with Piedmont! They saved my husbands life on Thanksgiving 2018, THANK YOU! My husband was put in a room right away, within hours we found out he had severe Pneumonia in both lungs. The Nurses and Doctors are very friendly, informative, knowledgeable and helpful. My husband got in a more comfortable room in a day and he stayed for 5 days. He is doing so much better now and we’re so Thankful for Piedmont!!! The deserve a million stars!

Unfortunately I've had to be seen 3 times over the last few months. One of the visits was to Emergency. I can't tell you how kind and caring the staff is. After my Emergency visit the physician followed up by phone to see how I was feeling. Who does that anymore? Can't say enough about this place. Thank you!