Platte Valley Medical Center

Stay away from Dr. Fitzgerald and her incompetent team. My prosthetic provider was trying to contact them for months on a prescription edit. I had to wait from March to September (of 2018) for a new leg due to their refusal to work with people.

Then they forgot to put my wife's prescription in.... had to go back...

Then, 2 days ago, did the same thing to me. Forgot to send my prescriptions over. I have been waiting two days wondering what was going on. In addition to that, the pharmacy had to get a prior approval before filling one of my prescriptions completely (7 day limit otherwise). "Dr." Fitzgerald's sub-par (to be as nice as humanly possible....) had no idea that I was sitting there listening to the call. They literally told the pharmacist "I don't want to do that right now so tell him he can have 7 unless he comes into the office" when they asked them to call my insurance to give the the necessary prior approval. Then had the audacity to call me to tell me that I could only have 7 unless I came back in. I said "you know I was on that call right? I know what you said!"

She then hung up on me telling me that she wouldn't be abused. Her? I am the patient that is not getting his medication, and walking on a prosthesis that is the wrong size because they were too foolish to get things done correctly. I can't get a new leg because it took them so long to get the last one done. ..... She is the one being abused. To be fair, I did call her office "too stupid to get a prescription right" - but come on - third attempt and they messed it up again. I will never go back.

Please save yourselves the trouble of dealing with this inept group of less than professional medical "professionals"

FIND ANOTHER OPTION!

My grandmother had an appointment here for a procedure that should only take 3 hours. The appointment was scheduled for 7:30, but the appointment was rescheduled for 11:30 and my grandmother was never informed. They in processed her at 7:30 anyways and made her wait until 11:30 to conduct her procedure. At 11:30 the doctor came in and had no idea what procedure was being conducted. He promptly left after clearly being confused. His incompetence was blatant from my first interaction with him. It is currently 12:30 and he has not returned. This 3 hour procedure has already take 5 hours and the actual procedure has not yet occurred. Additionally, the front desk staff was short and rude with my grandmother during her initial check in, and I have listened to medical staff stand around and gossip all morning. I do not normally write reviews, but I have absolutely nothing else to do because of the unprofessional and unsettling care I have experienced here. I would strongly advise against using this medical facility at all costs.

Update:
It is currently a Monday. Our doctor is outside our room discussing his plans for next weekend outside our room with a coworker.

Update 2:
The medical center reached out to me and they were very concerned about my situation. I am glad they are willing to take the input. I wish the facility the best of luck on improving the logistics that caused this situation.

I had a bad umbilical hernia that for reasons of my own, I never got fixed. But I finally made an appointment with Dr. Gawart, who was fantastic, his office staff was fantastic. Platte Valley was awesome! The pre-op experience was good, even though I was nervous and cried half the time. My room was spacious, clean, the decor was very nice, the nursing staff was great, I was on a liquid diet, but the cafeteria food was good. My experience was over all wonderful. I would never think about going anywhere else for anything else. Never did I once feel like I was an inconvenience or just another patient. Five stars and more if I could!

I had my first colonoscopy procedure on 06/14/19 and it was a positive experience from the receptionist to discharge from the hospital. What an amazing group of people that truly make you feel comfortable throughout a most uncomfortable process. Dr. Moss patiently explained the procedure and stopped by afterwards for a chat and the rest of the staff were professional, friendly and sincere in their words and actions. I wish I could give more than five stars. :)

Great staff we were treated with the utmost urgency. All questions answered by every single person we came across. I would definitely recommend this hospital. The nurses were excellent and really cared. I would put names as far as people we encountered but I am afraid I will leave someone out. Thanks to all for leaving us feeling they did everything they could to make sure my husband was 100% clear to go home. The only thing that I wished they had was a rest area for the nurses. They are the back bones of the facility and keep it running excellent.