Platte Valley Medical Center
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feedback about Platte Valley Medical Center
I have tried to give this hospital a few different chances but each time it is the same level of care you would expect in a run down area. But coming from a hospital chain that prides them selves in patient care. Called this morning to get a new PCP for my son as we have switched providers. I was directed to the physician referral line, and the woman that took my call was not professional what so ever. She was argumentative about what I had said based off my location. I live in Brighton and she is trying to send me to Lafayette. Brighton and Lafayette sound nothing alike but the woman on the phone has no clue. The comments she made to her colleague over the phone were not professional, she put me on hold after I had asked her what she said. Very discouraging considering the public is searching for trust in the community, and with a representative with a bad attitude and is vocal about it. I do not trust that your network of care providers will be able to provide my family with the level of care that I need to feel safe, and be reassured that we matter like the many patients you have on a regular basis...
Edit: since this incidents listed below we have had great luck on the health side at this hospital. Billing has yet to be an issue. Possibly things are improving and maybe it was growing pains of a hospital.
Charged $1000 to walk in and leave... We went because the girlfriend was having issues with her intestines... Stayed for about 2 hours in the emergency room still no definitive time to when they would see her so we left. A month later they sent us a bill for right around $1000. Still fighting with them not to pay the bill. On top of that I got a piece of dirt in my eye and scratched my cornea. It was a work comp issue my employer sent everything to the hospital day of the incident. A month later they send me a bill for $2300. I Called to resolve the issue twice the first time they said they didn't have the claim number so went back to my employer and got the claim number. Called again to give them the claim number and they had it the whole time.
I went in for a procedure today and I was very nervous the nurse number one would not listen to me, she had no bedside manner whatsoever,overall , she was just unprofessional rude and she put my life at risk... if it weren’t for the surgery staff who were very pleasant and knowledgeable I would of written a horrible review .. thank you to Nicole , Gene, Tammy? I think u for being awesome! Heather you could probably ( should) learn a thing or two from them
I will say this hospital has the worst customer service in financial aid I have ever experienced! Tia with the financial services has no professional manor. Puts you in a low when you are needing help! Denies you when you need help, even though you have submitted everything that proves you need help! Taxes, pay stubs!!! You don’t need bank statements to see what I have, it’s shown in other ways and that’s none of you’re business!! The fact Tia ran my credit score with no knowledge is even worse! That’s wrong!!!!! I have never felt so low in my life from these people! I have been in the healthcare for 11 years, I have been sick for 2, i went for help and now I’m being punished!!! Thanks Tia and your awful team for no help and forever putting me in a financial bind for a very long time! I will say being connected to the hospital with who I work with I will make sure to never ever recommend anyone to this hospital!
I was brought by ambulance to PVMC on Dec. 06, 2018. The care i received in ER was very good. The aide Maria was very kind and thoughtful. I was admitted to step down ICU, where i spent 2 days. Sarah, Kathy, Kristel, Alex, Don and many others in ICU made my stay not only tolerable, but enjoyable. Thanks to all.