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feedback about Pomerado Hospital
Our recent ER visit was professional and quick. We are cash-pay with a ministry health share program for major medical reimbursement. At time of service we paid several hundred dollars on our credit card only to find it was applied to a recent Arch healthcare procedure.
It's been 4 months and multiple phone calls to Palomar health's billing department to get a correct itemized bill. Still waiting for resolution. Very disappointing.
This hospital is very good. The nurses and doctors I encountered were the best. So kind and helpful. I think you have to be patient because sometimes they are very busy. I didn’t find them to be slow though, just thorough.
I had same day surgery 12DEC2019 at Pomerado Hospital. The experience was exceptional from admissions through discharge. Nurses were attentive and caring. All was good. They required an upfront payment for the surgery. When the insurance was settled in January they had overcharged me by $920. I contacted them in February and was told I would receive a refund in 30-60 days. I contacted them today, 5/2/2019, and they still had not processed the refund. I was told I will be paid in the next 30-60 days. I fully believe if I do not follow-up they will not voluntarily refund my money. I advise that you choose the payment plan for any of your required costs so you can avoid over payment and the risk of not getting reimbursed.
Personal is rude, not professional. They don’t know how to talk with people, a specially if that people need medical help. I am waiting with 2 years old kid with a fever 103.7 for a more than a hour. And they don’t even know when they will call me so doctor can check my kid. They didn’t bring her any medication while we are here. The waiting area it’s not full of people but we still waiting for a long, and it’s Wednesday. If u have chance to go to other go there, don’t come to Paloma.
Went in at 2 pm on Tuesday afternoon with severe chest pain, trouble breathing, nausea, dizziness, lightheasness, and extremely weak. I am also asthmatic and told the nurse when I saw him. I am 62 years old. I had to stand in line while feeling like that and it was horrible!!! That took about 12 minutes. Brief processing and a nurse asked me some questions. I was weak and confused to the point I could not tell them how old I was. I was told to narrow down my worst problems to one or more words. I think I told them I was weak. They ran blood tests, urine tests, an EKG and did an xray on me prior to seeing the doctor app 3 1/2 hours later. I then saw a doctor who did a very brief head to toe physical on me and ask about my symptoms. After sitting in that very uncomfortable waiting room for hours with a bunch of other sick people, I was so miserable that I could not give him the needed reply. It took all I had to be able to hold my head up and the experience was dreadful. My labs were normal and my vitals were normal. I finally was able to tell the doctor I have a history of chronic sinus disease and get very severe sinus infections. That ended up being my diagnosis and what I was treated for.
All of the staff were extremely nice; but, they were super, super slow moving. Although I was highly congested with a lot of post nasal drip, the doctor seemed to only notice a slight swelling I my lymph nodes. My interaction with the doctor was extremely brief. Had I not known my diagnosis, I doubt he found have discovered it. That is not too unusual. He treated me similar to the way my allergy/asthma doctor usually does and he was extremely nice.
The waiting atmosphere and standing in line so long kept me from being able to communicate well with the doctor. I was so worn down and miserable. Since I had severe stabbing pains and pressure in my chest and I have severe asthma, I feel good that I had the test done but I doubt I will go there again. I felt like a piece of cattle being herded around in an unsafe area until I was about to collapse.
Oh yes. There were 2 nearby bathrooms for the waiting room people and the public. That is where the urine samples were obtained. They stayed pretty backed up.