Portland Va Medical Center



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Consumer feedback about Portland Va Medical Center


1 out of 5 stars

posted 2 months ago

If it were my Xhusband posting he would give the VA hospital five stars because of their ability to keep his privacy. Why that was good for him and while they would love to get five stars I don't feel the same. I feel like a life saved would be more important than privacy. But that's just the way l think. See l believe in the
Jeffrey B, if you are an employee of the hospital and a vet l can see why you get your needs met. Maybe they can accommodate all the other vets and hire them as well so they can also get their needs met.
If you served our country and did so as bravely as you have said then l find so much shame in our country and the VA hospital in turning you down for such a simple need as a shower. You deserve much more. Because of good men as yourself we as Americans have the freedom to a nice hot shower in our own homes. As an American l am sorry. As a human being l would open my home to you for a shower and a hot meal and a friend.
God Bless you from the bottom of my heart and all the vets in your situation.
And Thank you

Susan Konopski
Susan Konopski

5 out of 5 stars

posted 2 months ago

My dad is a Vietnam veteran. He would not be alive if it weren’t for the excellent care he receives. He has been admitted to the hospital many times. The doctors and nurses have always been caring. We are truly blessed!

Dane Phelps
Dane Phelps

1 out of 5 stars

posted 5 days ago

Notice after reading this that for every 1-2 star rating this VA gets, there’s at least a dozen 5 star reviews that are pretty suspect of being generic. With that said... The Emergency department here is among the worst, if not the worst, you can experience at a VA. Dealing with them for just the three years I’ve lived in PDX, I’ve seen horrible levels of incompetence. I can honestly say that I’ve only received real care there once, and that’s only because the PA that I had that evening was someone I served with on my 5th combat tour. The staff is notorious for their condescending behavior and apparent disdain for anyone that comes through their doors. Expect to go there with a problem, and leave with that same problem but just highly irritated and humiliated. I can’t afford health insurance like a lot of other disabled combat veterans and we were promised healthcare for our sacrifices. I survived so much, but I don’t think it’s possible to survive this VA.

Andy Dunn
Andy Dunn

2 out of 5 stars

posted 2 weeks ago

This review is for the Portland VA's ER, the system's only urgent care facility.

When you sign up for health care from the VA, you are assigned a primary care practitioner (PCP), likely to be a nurse. If you are sick, it usually takes at least a few days to get in to see this person, who then mostly farms you out to specialty clinics. After that, and weeks of phone tag, clinic appointments are then scheduled for several months later.

Though it is not well advertised, the emergency room downtown is the only place for "emergent/urgent care" in the VA system. Your PCP might begrudgingly refer you there for urgent or weekend care, but you can go there without the referral as long as you are in the system -- and possibly even if you are not in the system, though I do not know that for sure.

The ER is located just to the left before you enter the lobby on the ground floor of the main VA building. Inside the VA lobby itself, there are usually dozens of sickly looking, mostly elderly vets sitting on chairs and staring out at the gray concrete parking lot and buildings. By contrast, inside the ER waiting room, there is usually nobody, or maybe a handful of people, glumly watching (or ignoring) the ubiquitous Fox News Channel while wearing the annoyed and confused expression common to almost all patients in the VA system.

There are over a hundred thousand vets in the Portland metro area, and though only a fraction are in the VA health system, the inoccupancy of its only urgent care facility seems perplexing -- at first.

You sign in at the desk, where two people sit serving nobody for 98 percent of the time. For the first occurrence (out of about a hundred to come) you are asked to confirm your name and numbers. You are given a wristband to wear with this info as well. There must be a horrible history of patient mix-ups underlying this, but it grows tiresome when every person asks these questions repeatedly.

The check-in person asks you why you are there and tells you to take a seat. This is when you start waiting for long, random periods of time. It is quiet, except for the outraged babble on Fox, as you wait for a half hour to three hours for your name to be called.

You are first summoned into a small closet off the waiting room where a hostile nurse will take your vitals. Woe to you if you have not had your flu shot that year, as all ailments and injuries are then squarely on your head. The pain scale you are asked to rate yourself on makes no sense, as the description for Level 8 says you are too sick to get out of bed. Since you are here, it seems your pain level could not possibly be more than 7, unless you were wheeled in barely conscious. Regardless, you get nothing for the pain.

They may send you back to the waiting room or you might get a golden ticket to finally enter the ER bay. This is like no other ER you have ever been in. Among a handful of patients, there are a dozen or more staff talking leisurely among themselves in the dark roomy space.

You are shuffled into a curtained room for another long wait to see an actual doctor, which we all recognize as the norm of the American health care system.

If you are getting a knife wound stitched or a boil lanced, I trust them to do it competently. If you show up with an immediate life threatening condition, this process would be accelerated. If you are there for urgent care, though -- such as severe flu, pinched nerve, or due to an emerging follow-up symptom which your PCP advised you to come for -- you are treated with some degree of indifference or worse.

There will be long waits for any tests and for any prescriptions and it will be hours before you leave, having received a minimal level of care and a referral back to your PCP to begin the process all over again.

Like me, you may be getting your VA healthcare for free due to the poverty wages of working full time in our tremendous economy. However, like the military institution itself, you are a name and number and nothing more.

Jimmy Dean
Jimmy Dean

4 out of 5 stars

posted 2 months ago

Makes me proud to be an American when our government takes care of our sick veterans. prices in the cafeteria and in the store are a little high but dollar scoops of ice cream ever so often makes up for it😊

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