Portneuf Medical Center

My wife recently had our first baby their. I can’t believe how well we were treated and how welcome we felt! All the staff was amazing, they made sure we were comfortable all the time, super friendly and super helpful. Nurses were going out of their way to help my wife and my baby with all the things they needed! Super great service at labor and delivery! Would recommend to anyone! It was such a positive experiment having our first baby here!

My boyfriend went in early Friday morning with severe dizziness, equilibrium issues and violently vomiting, came on in 3 hours. He couldn't even walk on his own. When he first got there he was vomiting in a garbage can, they couldn't even postpone paperwork to help him get his nausea under control... sign here, sign there in between upheavals!! Finally, they started an IV, took blood, urine, stool sample and did a CT. After a nurse had to help him to the restroom they came in a told him they had his discharge papers. No one bothered to go over any test results. He didn't have a car or a driver at this time. Luckily his daughter got there at that time to wheel him out and get him home. They obviously don't care about their patients. I would definitely make the trip any where but there!! Portneuf is a waste of time any money! So so so unimpressed! Glad I don't live in Pocatello!! Worst patient care ever! No compassion!! I'm sure their bill will be astronomical for nothing!

I have been impressed by the quality of care given at Portneuf Medical Center each time I have been there, once for a personal surgery, and the other for the birth of my first child. The nurses are great and the physicians actually care enough to take the time to ensure their patients are being properly taken care of. With that being said, the billing has been a nightmare. The billing center has been outsourced to Texas and I have had nothing but problems with being billed correctly. To make matters worse, the customer service representative each tell me something different until I have my insurance company contact them to finally achieve progress in resolving the issue. Overall, this facility and the employees are great, the billing process however has been frustrating, inaccurate, and time consuming. I wold have given a 4 star review, but because this billing issue has been going on for over 4 weeks I decided to knock off another star. *Update* As you can see somebody responded to my message wanting to help. I sent an email the same day and haven't heard anything back in 3 weeks. I don't know about any of you, but that just tells me they really don't care. I was able to get this solved, but only because I got my insurance to call and hound them on it for about two weeks.

Horrible medical provider. You're always hearing about their misdiagnosis, some actually cost people their lives. me personally with my own experience I was left in wet bandages after my surgery because they wouldn't change them after my shower, I had a nurse not sterilized my IV location, and being ignored on my pain medications, I mean he'll I almost died on the hospital bed while they were walking in and out trying to figure out what was wrong with me. I highly recommend going to Bingham memorial in Blackfoot or mountain view hospital in Idaho falls. Medical Care is already expensive might as well spend your money on people that will actually fix you properly.

In the last 6 months I have had 2 of my children in your center. You saved both of their lives. I cannot express enough how grateful I am for everyone who works their. Your staff which include everyone we dealt with were EXCELLENT! Thank you !Thank you! So grateful!