Portneuf Medical Center
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feedback about Portneuf Medical Center
We went to the emergency room a week ago. We had Blue Cross of Idaho health Insurance. We saw a doctor from Rocky Mountain Physician Group who admitted us to the hospital. Total time we saw that doctor was less than 5 minutes. The bill: $1760.00. Just for that one doctor. Now that does not cover the ER, other doctors, or anything else. Just to see one doctor.
I was seen for kidney stones, and my visit in the hospital was great. The staff that treated me and everyone I interacted with was fantastic. My review is due to billing. At no point was I given the option to pay for services on the day they were provided. I did not receive a statement asking for additional payment, I paid the hospital bill after receiving a collection call and was told that the billing was sent to an old address. While at the hospital I updated them with my new address. I then over a month later received an additional collection call be cause the physicians part of the bill was separate. I could have paid it all at once at time of treatment. I could have paid it all at once when I was sent a bill. I could have paid it all at once when I got a call by the first collector. But no, the billing process is so convoluted that none of this seemed reasonable. Now I just hope that I don't get another collection notice tied to this.
DO NOT go to Portneuf Medical Center's emergency room. We have used Portneuf for years from doctor visits to major surgeries but we are now looking elsewhere. My husband had a procedure there and got an infection 2 days later. We went to the ER. They don't tell you that the doctor's won't participate with Blue Cross insurance. We waited for hours and the kept apologizing because the were so busy and had 2 life flights come in. We understood and were fine with the wait. Well they weren't sorry enough to not charge us during this time. We saw the Doctor for less that 10 minutes. $1700 bill seems outrageous.
Hospitals should be public not private owned. I understand that peope that don't smoke deserve a smoke free area just as a smoker deserves a smoking area. It's an empedment of my civil rights to force me to not smoke freely within the rights of others by designating smoking areas.
Portneuf has always taken great care of me and my family. I have a history of mental illness and they always treat me with respect, wether it's in the ER or their Behavioral Health Unit. Thank you Portneuf for your care and compassion. 10/10 would reccomend.