Portneuf Medical Center
Health Insurance as Low as
$1 a Day!
Need your medical
Portneuf Medical Center?
We can Help!
feedback about Portneuf Medical Center
Mother-in-law was admitted to the hospital, I called for information, the nurse took a message to have another nurse call me back. 3 hours later they told my wife to call me. Total incompetence with a simple message, It makes e wonder what else they can screw up...
Came in tonight because I was throwing up blood. The receptionist at the front was rude. I waited almost an hour in the lobby to be seen & was the only one in the lobby. There was maybe 10 cars in the parking lot so it wasn't busy. Just finished a 9 hour shift and all I wanted was to lay down. Finally I decided I would just leave & go to Bingham in Blackfoot tomorrow. I just did not receive a positive vibe from the medical facility. When I told the rude receptionist I was going home he said " they're here now". I still left. Hopefully it's nothing serious. I sure hope I never have to spend time here.
We went to the emergency room a week ago. We had Blue Cross of Idaho health Insurance. We saw a doctor from Rocky Mountain Physician Group who admitted us to the hospital. Total time we saw that doctor was less than 5 minutes. The bill: $1760.00. Just for that one doctor. Now that does not cover the ER, other doctors, or anything else. Just to see one doctor.
I was seen for kidney stones, and my visit in the hospital was great. The staff that treated me and everyone I interacted with was fantastic. My review is due to billing. At no point was I given the option to pay for services on the day they were provided. I did not receive a statement asking for additional payment, I paid the hospital bill after receiving a collection call and was told that the billing was sent to an old address. While at the hospital I updated them with my new address. I then over a month later received an additional collection call be cause the physicians part of the bill was separate. I could have paid it all at once at time of treatment. I could have paid it all at once when I was sent a bill. I could have paid it all at once when I got a call by the first collector. But no, the billing process is so convoluted that none of this seemed reasonable. Now I just hope that I don't get another collection notice tied to this.
The customer service and billing departments are absolutely atrocious. I’ve never experienced this level of awful service anywhere else. Had to go in for an emergency where they kept me there for over 4 hours just to tell me no one was there to perform the amputation. They gave me the choice of waiting 3 days to have the operation done or They begrudgingly said that a doctor was available In idahofalls ASAP. Then I had a workman’s comp claim I got sent there for and Rocky Mountain physicians group ended up charging me for the visit! All while blaming portnuef. Total nightmare. If I ever have an emergency again I will make the trip to Bingham or ermac.