Portneuf Medical Center
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feedback about Portneuf Medical Center
Mother-in-law was admitted to the hospital, I called for information, the nurse took a message to have another nurse call me back. 3 hours later they told my wife to call me. Total incompetence with a simple message, It makes e wonder what else they can screw up...
Came in tonight because I was throwing up blood. The receptionist at the front was rude. I waited almost an hour in the lobby to be seen & was the only one in the lobby. There was maybe 10 cars in the parking lot so it wasn't busy. Just finished a 9 hour shift and all I wanted was to lay down. Finally I decided I would just leave & go to Bingham in Blackfoot tomorrow. I just did not receive a positive vibe from the medical facility. When I told the rude receptionist I was going home he said " they're here now". I still left. Hopefully it's nothing serious. I sure hope I never have to spend time here.
We went to the emergency room a week ago. We had Blue Cross of Idaho health Insurance. We saw a doctor from Rocky Mountain Physician Group who admitted us to the hospital. Total time we saw that doctor was less than 5 minutes. The bill: $1760.00. Just for that one doctor. Now that does not cover the ER, other doctors, or anything else. Just to see one doctor.
I was seen for kidney stones, and my visit in the hospital was great. The staff that treated me and everyone I interacted with was fantastic. My review is due to billing. At no point was I given the option to pay for services on the day they were provided. I did not receive a statement asking for additional payment, I paid the hospital bill after receiving a collection call and was told that the billing was sent to an old address. While at the hospital I updated them with my new address. I then over a month later received an additional collection call be cause the physicians part of the bill was separate. I could have paid it all at once at time of treatment. I could have paid it all at once when I was sent a bill. I could have paid it all at once when I got a call by the first collector. But no, the billing process is so convoluted that none of this seemed reasonable. Now I just hope that I don't get another collection notice tied to this.
I went in with severe pain in my stomach, and it turned out that my gallbladder needed emergency removal surgery. They were efficient at diagnosing my condition, the staff was friendly, and the food was excellent.