Pottstown Memorial Medical Center
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feedback about Pottstown Memorial Medical Center
I was surprised to see many negative reviews about this hospital. That was not my experience. I went to the ER on a Saturday evening around 10:30 PM for extreme back pain, which I guessed was a kidney stone. I was greeted at the ER with a smile, filled out a quick information form and was seated. Five minutes later I was called and checked in, quick vitals taken, urine sample taken and escorted to an exam room. Changed into my gown and a very friendly nurse put in an IV and drew blood. At that point I had to wait for the results. I was in pain but knew they couldn't give me anything until the results were in. About an hour later the results were in and I was taken for an MRI and given pain medication. The MRI showed the kidney stone and after I was retuned to my room the Dr. visited me to go over everything. I was released about 2.5 hours after arrival. Yes, it was a quiet night at the ER so obviously I was moved through quickly but everyone that I encountered did their job with excellence.
I took my mother there at 2pm on 1/31/19. The front desk receptionist in ER was kind and efficient. The intake took less than 10mins. Our Nurse Jolene was professional and so sweet. Dr. Miller has outstanding bedside manner! Dan ( the gentleman who drew blood from my Mom) had her laughing. She's terrified off needles. Mom's experience there was wonderful. We were discharged by 6pm. CT scan/ blood analysis/ urine analysis complete. Thank you for all your help and support. I'm grateful!
If I could give negative stars this Hospital would have it! They take forever to see you. We checked in at 6:00 pm it’s now 7:39 pm and we are still waiting for a room. They made sure to check us into triage right away so we couldn’t leave because the signage clearly states that if you leave after triage you will receive a bill for triage services. It’s absolutely disgusting that it takes so damn long to be seen at an emergency room. Thank god it’s not something extremely serious, I’d be dead. Not that they would know, they don’t even check on the patients they check in just try there hardest not to make eye contact when you inquire about a room. The reputation of this hospital will never change, no matter who owns them you can’t change the lack of professionalism, care, and time management of a team without starting for scratch! I think it’s about time the hospital considers to do so the service they provide and the treatment of patients is disgusting and unethical! They treat you like cattle for your insurance money, rather then a human needing there help and expertise.
Our experience with their ER and ICU were actually better than I ever expected. The ER and ICU nurses where knowledgeable, understanding and very kind to my family and I while our mom was admitted there. However, once admitted to 5th floor med-surg, the care was absolutely horrible. We were disgusted with how they treated her; any time she needed anything, we had to search someone down to help us. The call bell system seems to be a joke, because no one ever responds to it. We had a very poor patient care experience there and will continue to avoid it at all costs in the future.
My father was admitted to this hospital quite a few years back when he first went into heart failure and had pneumonia, it was a month ordeal with very little communication between us and the doctors about his condition. Ultimately he got sepsis and it left him in a (medically induced?) coma and they basically gave up on him. If it weren't for them airlifting him to the Hospital of University of Penn. he SURELY would have died there. I've heard many bad things about this place and i believe people are correct when they say they're just in it for the money. If you have to, don't stay here long get transferred to anywhere else. Obviously by the reviews much hasn't changed.