Pottstown Memorial Medical Center
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Truthfully I want to rate it a 0. My cousin was admitted Thursday released Friday. Right after I took him to see his cardiologist in Reading who admitted him to Reading Hospital immediately. Eyes were yellow, hardly breathing, couldn’t see well, chest pain and 12 lbs of water gain. This hospital released him this way. They did no tests. Stay away if you can.
Waited 8 hours to see a doc in the ER & stepped into the lobby to get something from the vending machine & was told I had to check in (and start waiting all over) again. Needless to say, I left. At registration, I told the lady I didn't have my insurance card with me that day, but the info should be in the computer from a prior visit - she says, "What's this?" "My prescription insurance card," I say, "but you really should be able to find my info in your system." "Let me just look at that," she says. I give it to her (don't ever do that) and 10 months later I get a bill from PMMC that they had billed my prescription insurance provider for an ER visit & now I needed to pay up 100% or this will hit my credit report. I am appalled that this individual could not have looked this information up or told me when I asked about it upon leaving, if it would be good to follow up by phone with my insurance info or stop by or whatever. I offered. She declined. Do not go alone to this or any hospital, especially on night shift. This place deserves zero stars but Google won't let you post a review, unless you choose at least 1 star. So that average rating you are looking at the top of this page, intending to average the total of all reviews, needs to take a lot of stars off, to reflect the true intentions of many reviewers here.
Matthew Natale had been my PA on July 15, 2019 at 1AM. He was very short. He was very rude. The nurses and staff did not even ask my medical information or history. They had taken one part of my problem and "deemed it" to make everything else irrelevant.
During my exam, he had disregarded that I fell, felt sick, had pain and bruising. I was laughing out of discomfort at one point during the exam, and when he pulled back, he asked me in a very short tone, "am I missing a joke or something?" He then crossed his arms and stared at me with a bemused look before leaving.
I had waited for several hours for results that he jumped to a conclusion with. After awhile, I started to dress and asked my cousin to get my discharge papers. He had announced my medical diagnoses in the open with other patients and nurses around, enough so I could hear it from my room. I didn't consent to my cousin knowing either. She's not on my forms to any extent. That goes against HIPPA.
PA Natale had then towered in the door way when the nurse was bringing my discharge papers. He began to rattle off major medical alignments such as "brain bleeding" to dismiss how I hit my head when I fell. I had finally snapped at him, expressing that I felt he was condescending. He proceeded to tell the nurse I could not leave without discussing how he was being condescending. I finally took the pen from the nurse and signed my forms. He threw my paperwork at me then and walked away, murmuring mockingly about how he was condescending.
He prescribed me medication I cannot take with the other medications I am on. He would not let me leave when I expressed that I had felt he was very condescending. He did not ask my medical history at all. He disclosed information of mine without my consent. That goes against HIPPA.
Quite frankly, I will not return to any facility that employees him. Pottstown is, additionally, the worst hospital I have ever been to. I would not recommend this location to anyone. The staff and doctor's are VERY rude. They lack the knowledge and patience to help you.
I thought that they would improve after Reading Hospital took over but I was wrong. My boyfriend went to the emergency room and he was there from 10 PM to 4 AM and was never admitted. The cords that monitor his heart rate, pulse ox, and blood pressure fell off and I told the nurse and she said that it was ok and never put them back on. After running tests they sent him home. But after he came home, they called and said it was worse than they thought and go to a specialist. They never gave him a recommendation, or phone number for anybody. The nurses were careless and lacked communication skills. The emergency room was also filthy and the floor was covered in gloves that countless staff walked all over without cleaning it up.
I was surprised to see many negative reviews about this hospital. That was not my experience. I went to the ER on a Saturday evening around 10:30 PM for extreme back pain, which I guessed was a kidney stone. I was greeted at the ER with a smile, filled out a quick information form and was seated. Five minutes later I was called and checked in, quick vitals taken, urine sample taken and escorted to an exam room. Changed into my gown and a very friendly nurse put in an IV and drew blood. At that point I had to wait for the results. I was in pain but knew they couldn't give me anything until the results were in. About an hour later the results were in and I was taken for an MRI and given pain medication. The MRI showed the kidney stone and after I was retuned to my room the Dr. visited me to go over everything. I was released about 2.5 hours after arrival. Yes, it was a quiet night at the ER so obviously I was moved through quickly but everyone that I encountered did their job with excellence.