Poudre Valley Hospital

Just had my second here. They have the best nurses! Hope I remember their name right (Lisa, Kendra, Jade, Sue, Korry). They are so helpful and kind, made my stay much nicer and easier with all of my pain and disabilities. Very appreciated! Hoping to see them again when I have my 3rd! ♡

They do not send out statements to the correct address even when it is provided. They do not call. The billing office is unable to email you or fax a statement. They are rude and and do not follow up when asked to. Try talking to a supervisor you will wait and wait with no resolution. You will be overcharged for everything. Be prepared to talk in circle and reach a level of frustration. Finally 6 hours later we get the fax from them. The charges are absolutely ridiculous. I have no words.

I walked in with a broken wrist and had to wait about 2 minutes to be put in a room. Everyone was extremely nice and very helpful. The best experience I have had at a hospital.

I came in with a horrible cut finger. I drove.clear from Livermore. This hospital was so caring and took such good care of me. The doctor was funny and so were the nurses. I'm so thankful that this hospital was the closest to our home. I completely recommend the emergency department. What great people. Thank you so much for taking such good care of me

The nursing staff that takes call after 4 pm for psychiatric care were not willing to speak to Dr on call to send in my son’s medication. My son was put in a new medication on Wednesday. It was ordered at our pharmacy. After talking with the pharmacy that evening they said that it would have to be ordered and it would be in on Thursday. My pharmacy called on Friday at 415 to tell me that they cannot get my sons new medication because it is not available to them. He has taken his last dose of his old medication today. So I called my sons psychiatrist office which is closed at 4 and was told be the nursing staff at PVH psychiatric department that there is not a way for me to get ahold of the doctor on call to send medication to the pharmacy for my son. That they might be able to call us back??? This medication warns that you are not to stop it unless a doctor is monitoring tapering down from medication and they are expecting my teenage son to go without his medication for 3 days without an alternative! I have always had a exceptional experience at PVH and I have had quite a few surgeries at the Poudre Vally Hospital location, but this absolutely makes no sense to me! If nothing else send in the old medication until a prescription can be sent to another pharmacy! I am utterly disappointed.