Presbyterian Hospital Matthews
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They don't even deserve the first star. I will never allow my mother to be transferred to that place again. The operators who do not enunciate where incompetent and RUDE. There wasn't just ONE like that, TWO and the supervisor as well!!!!!! My mother had a heart attack and I was trying to connect via their policies. That was 30 minutes ago after being transferred to a corporate working administrative hospital resource, calling back FOUR times, being placed on HOLD for 5 minutes before I could speak to an intelligent human who could do their job!!!!!!
Great hospital. Had my baby girl here in October 2018 as well as three other children starting from 2009. Did not want to try or change the hospital ever since. Very attentive and caring staff!!! Nurses and CNAs are very caring as well as doctors. Lactation support team was also very helpful. Volunteer lady came in before discharge and made sure I had all supplies for me and the baby for the first few days!!!They took great care if me and our baby. Highly recommended!
DO NOT HAVE YOUR BABY HERE!
I decided to have my son at this location, and it was the biggest mistake I’ve ever made. There are so many things that went wrong that I can only list the events.
- I was told by my OB to call and come to the hospital if my water broke OR my contractions were less than 10 minutes apart. I called the number I was provided with last Monday night with contractions approximately 5 minutes apart, as I was told that it was necessary to call first in order to ensure that a doctor was there at the time of your arrival. My contractions were only FIVE MINUTES apart, and we’re about 3 minutes apart by the time I arrived at the hospital. My husband and I were put into a small triage room to wait and “walk around” for TWO WHOLE HOURS.
- When we were finally transferred to a real room, the triage nurse gave me a botched IV hook up, then they assigned me these two new nurses that had no idea what they were doing and took FOREVER to come and hook me up to a monitor. Thank God my mother, who just so happens to be a doctor was there, otherwise I don’t even know what would’ve happened to myself or my son.
- I requested an epidural because I was tired of squirming in pain as I had been for almost 4 hours of being forgotten. The epidural dose I was originally given did not work. I was still feeling every contraction in all of their intensity, and I notified my nurses of this. The nurses kept telling me that I wasn’t feeling pain, but just pressure. My mom had to persistently insist for them to call the doctor, which they didn’t do until my husband began to step in. They finally called the doctor (anesthesiologist) , and the doctor told them to press the booster every ten minutes three times. He said that if I still was feeling pain, that my dose was to be increased. The nurses completely ignored the doctor’s orders and kept denying that I was feeling pain. This went on for 3 more hours until I was 30 minutes away from delivery when my mother and husband quite literally had to demand the doctor come and give me the higher dose, after which my pain level decreased from screaming 10 to a cold, hard 0.
- After the faulty epidural, the nurses told me that we needed to do “practice pushes”. I was told to push as hard as I could without stopping at the beginning of each contraction 3 times in spite of the fact that my baby was already crowning. I pushed for one of the three rounds, and his head began to emerge. They left me there with my sons head PRESSING between my pelvis for 20 minutes until the doctor came due to their error of having me push when I was already too advanced. My son was born with a pointed head and two folded ears due to this mistake, something we have to now look to spending HUNDREDS to correct all because two nurses didn’t want to swallow their pride and call the doctor when they noticed I was advanced to the point of being ready to deliver.
- After delivery, these two lovely nurses noticed that I was bleeding more than I was supposed to. Instead of notifying me or my husband of this, they called in two other nurses (one being the head nurse) to examine me by pressing on my uterus. This examination is done to see how much blood is released with each push, and is ONLY supposed to be done every 15 minutes minimum. Four nurses took turns pressing on my uterus repeatedly for about 10 or so minutes instead. They never notified the doctor that I was bleeding more than I should have been, and AGAIN my mother had to intervene as they pushed and pushed on my uterus to tell them to STOP and call the doctor because my life was at risk.
There are other minor things that happened like the lady who was to give my son his first bath accidentally (I’m hoping) wetting his umbilical cord, my nurse for the second day sneezing directly onto my baby twice in a row without covering or redirecting her mouth, my son’s circumcision being forgotten until the day we were to be discharged when they quickly rushed him away at 5am sharp, but I think you see the point.
I feel like I deserve compensation.
Hi. My grandfather was in the ICU after he had fluid in his lungs and his heart failed. It was very sad, walking in and seeing him hooked up to all those machines. But i knew, and so did my family, that he was in great care. I was born here, and we only use this hospital. He is out now and doing amazing!!! Thank you to all the staff for putting up with him ( he was a liitle grumpy with a tube down his throat)
Had contractions between 2-4 minutes, a nurse who is petite with little hands said I was only 2 cm dilated and effaced 20%. I asked why my dilation went back and effaced less when I recently checked with an ob, which I was dilated much bigger and effaced 70%. Nurse said, "Oh, different hands measure differently," and sent me home. Came back within 2 hours and was dilated to 6 and got admitted. I gave 3 star, because I had ONE WONDERFUL NURSE, named Tina. She was so patient, kind and caring. She acted like a doula and made my labor much bearable. I'm very thankful for her.