Presence Saint Joseph Medical Center

ZERO stars. Did you notice how all the follow up replies from their patient advocate are all the same pretty much word for word? I would think with all the negative reviews this person could at least change it up a bit. They obviously don't take ownership for all their shortcomings and take many shortcuts to try to make themselves look good but all these negative reviews tell the real story. We should have read all these reviews before we selected this hospital. From the minute we walked into the dirty ER room we should have known. My illness wasn't even treated by a MD it was a PA (Physician Assistant). They misdiagnosed me and now I have more issues due to their lack of competence. I understand why people are not happy with this hospital. And I did contact the Patient Advocate and they were snooty to me on the phone and had no answers just that they would refer me and someone would get back to me. Well I never heard back from anyone. SAVE YOU REPLY TO ME!!!!! Everyone sees they are all generic and that it's only a formality for the hospital.

Was seen here previously and while no one wants to be at a Hospital cause they are sick I will say the staff were courteous and I was seen relatively fast given I have quite a serious medical issue, Staff was able to comprehend when I conveyed what it was that was bothering me and address that by means of medical test. I'm happy with how I was seen today. Quality medical care.

This is the first negative review I have done, so I am truly not that difficult to please. A rating of 1 is far too high. I stayed overnight in this hospital. I have no complaints with the service. The billing is horrible. I have spent the last year dealing with them. I stayed in the hospital in May of 2017 and they didn't bother billing the insurance until February of 2018. They billed us $7000, 3 months later. We complained, they appealed and they reduced it to $1400. We paid the $1000. The insurance company told us that they would cover the $400 if it were appealed by the hospital. If they would have made contact with me at any point and communicated what they were doing (or as it turns out not doing), I could have helped push things forward. They did not do that and now the window for appeal is closed. Horrible follow up, horrible communication, and meaningless conciliations from their billing people. We paid the $400, but not another dime. If I am clinging to life in an ambulance and this is the closest place, they will need to take me somewhere else.

The security guard in the er is a absolute joke and is so rude. I couldn’t hear him asking me a question because he was mumbling and because I answered what ever I thought he said wrong, he yelled at me. ILL NEVER COME BACK TO THIS HOSPITAL.
I honestly hope that he has his position taken away. I came in because I thought I was having a miscarriage. So on top of that stress, I have some ignorant idiot not doing his job correctly. Poor excuse of a man. I’ll never recommend this hospital to anyone.

I had such a positive experience in labor and delivery all the nurses and techs were so compassionate and worked so hard.
One nurse even stayed past her shift to be there to support me in delivering my baby girl.