Providence Holy Cross Medical Center

Address

15031 RINALDI ST, MISSION HILLS, CA 91346 USA

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Phone

(818) 365-8051
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15031 RINALDI ST, MISSION HILLS, CA 91346 USA

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Consumer feedback about Providence Holy Cross Medical Center

Iman Afazeli
Iman Afazeli

1 out of 5 stars

posted 3 months ago

My wife took a fertility test here. The process went smooth no complaints thanks to the medical team. We already knew how much it was going to cost and how much had to be paid out of pocket after going back and forth with the insurance company and providence.They charged us the whole amount after the test was done and we paid. Some weeks later we were contacted by a third company claiming we owed them money and providence overcharged us and have charged us the money that they were supposed to charge. Providence denied overcharging and refused to refund(although it was obvious even from the detailed list they took the money that did not belong to them). Our insurance contacted them and they promised to refund in 5-7 business days. So far typical insurance case!!!!!
Here is why they deserve zero stars(I wish i could give it) "DISHONESTY". After about 2 months of not refunding our money, my wife contacted them again and a very rude person on the other end of the line told her not only we owed them the money that was supposed to be refunded, we probably owed them much more since the insurance declined our payment and we were not covered for the test.
Long story short after a brief chat with insurance people they said they had paid providence the whole amount more than 6 months ago and it took a simple call from insurance agents for a providence manager to tell us she will return the money right away but refused to answer why we were told otherwise by their team 10 minutes earlier.
Best case scenario they have lazy, irresponsible people working for them in finance department, worst case they want you to give up and tell you BS to get rid of you. Either way this is really messed up.

Nicholas Savalas
Nicholas Savalas

5 out of 5 stars

posted 2 weeks ago

Very prompt and attentive nurses. This is a clean and attractive Hospital. Very professional staff on duty 24 hours a day.

Karina Rosales
Karina Rosales

5 out of 5 stars

posted 2 weeks ago

Today i went to the maternity ward to visit my cousin...i came out with my hands full n my 4yr old son...i asked this older white lady if i can pay my parking ticket with her n she rudely said PAY ON THE MACHINE! a gentleman of the name Melvin came to take over for her n he saw i was struggling n he said to me ILL HELP U PAY HERE WITH ME n i said THANK U WHATS YOUR NAME ILL GIVE U A REVIEW...he was so happy when i said that☺

Sadie Diaz
Sadie Diaz

1 out of 5 stars

posted 3 months ago

Horrible Horrible place. My son has a high fever and they completely ignored that fact and left us waiting there for one hour. The staff are very uncaring and rude. They don't care about your concern as a parent for your child. My son came in with a high fever of 103 and they left us waiting for an hour without even administering my child Tylenol. This is such a disgrace of a hospital. The nurse told me to walk out the door if I did not want to wait any longer. This is the staff at this hospital who claim to reflect the mission of this hospital. Never again will I ever risk my child's life.

Nelly Bolanos
Nelly Bolanos

1 out of 5 stars

posted 2 months ago

The nurses here are terrible. They are careless and ignorant. I over heard them whispering how they don’t care if the patients don’t want help because they’re just there to collect their pay checks. My brothers nurse Jerry accused me of yelling at him when I went to him asking for questions. He was taunting me and being very disrespectful. When I asked another nurse what his name was he was yelling out his name in back of the counter. Very rude and unprofessional. I would never expect such horrible service from a hospital.

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