After multiple appointments with my doctor and an ER visit just a couple of days prior to my visit to Providence ER, I was at my breaking point. I was getting worse each day, and nobody seemed to be listening to me. My visit with this ER completely fixed me. I was in tears and the ER Dr. was patient and listened, called the on call OB/GYN Dr, and I felt better before I even left the hospital than I had in weeks. My symptoms were already subsiding and I actually felt heard and taken serious.
I only gave three stars because the waiting area of the ER is not safe and very chaotic. There are homeless people and drug addicts walking around crying and yelling, and some sitting and/or sleeping on the floor outside of the bathrooms where security seems to not take any interest in. The woman who checked me in on 8/13/18 around 6am seemed less than thrilled to be there and very unorganized. The check in process is a mess, and causes an even bigger and needless delay. Three people left while waiting to be seen, two were never checked in and one felt like the person taking her vitals was annoyed to even have to do so.
So great patient care by the medical staff, but terrible front end situation. Someone needs to re-evaluate the check-in process and be there to enforce some type of protocols and procedures, and security needs to step it up...be proactive not reactive. There's a definite need for a training program for the staff working the front end to include medical staff and definitely some HIPAA training.