VERY BAD EXPERIENCE AT ST PETERS EMERGENCY ROOM.
I took a very bad fall and was taken by ambulance to this emergency room. Worst experience ever! I ended up with a spiral fracture and broken ankle (which they missed). They seemed very annoyed that I was moaning in such excruciating pain. One staff member (her name was Jody) held me down told me that I was being so loud that I upset some people in the waiting room. She also snidely told me that she had seen children behave better than me. Unbelievable treatment. You would think a religious non-profit hospital would be more caring and compassionate. The doctor on call minimized my injury and told me he didn't know I was acting like I was in so much pain (he had already diagnosed a spiral fracture). Fortunately, a few days later, I was seen by a very competent orthopedic surgeon who advised me I also had a broken ankle (which St Peter's missed) and that I should NOT be putting any weight on this leg. Incidentally, the doctor at St. Pete's said I should be able to walk on it in two days (seriously!?). He did not seem to want to prescribe anything to help me with the pain. I am a retired professional, non-drinker, non-drug user, and the last time I took any type of pain medication was for a C-section over 20 years ago. After about 3 hours in the ER, i called the nurse station to ask for water, but none provided. The only redeeming factor in my 4+ hours there was the nurse who was there for my last 15-20 minutes. She was very kind and compassionate. I think her name was Ramona. A little compassion goes a long way. I hope the new CEO will be able to turn things around in this department.

My daughter had difficulty breathing earlier in the morning, was admitted to this hospital to get checked out. She was in a lot of pain and trusted me to help her feel better. The nurse and I tried to get her temp by finger... wasn’t happening. She took my daughter’s shoe off to use a toe. My daughter wasn’t comfortable with someone forcing this and shifted to my side. The nurse then told me “striking a nurse is a felony!” My daughter is 5 years old! This one employee, even though her stupidity, should not reflect the care of the rest of professional staff on hand. After that we were well taken care of. Just watch out for people on the end of their shift...

After multiple appointments with my doctor and an ER visit just a couple of days prior to my visit to Providence ER, I was at my breaking point. I was getting worse each day, and nobody seemed to be listening to me. My visit with this ER completely fixed me. I was in tears and the ER Dr. was patient and listened, called the on call OB/GYN Dr, and I felt better before I even left the hospital than I had in weeks. My symptoms were already subsiding and I actually felt heard and taken serious.

I only gave three stars because the waiting area of the ER is not safe and very chaotic. There are homeless people and drug addicts walking around crying and yelling, and some sitting and/or sleeping on the floor outside of the bathrooms where security seems to not take any interest in. The woman who checked me in on 8/13/18 around 6am seemed less than thrilled to be there and very unorganized. The check in process is a mess, and causes an even bigger and needless delay. Three people left while waiting to be seen, two were never checked in and one felt like the person taking her vitals was annoyed to even have to do so.

So great patient care by the medical staff, but terrible front end situation. Someone needs to re-evaluate the check-in process and be there to enforce some type of protocols and procedures, and security needs to step it up...be proactive not reactive. There's a definite need for a training program for the staff working the front end to include medical staff and definitely some HIPAA training.

Visited on a few occasions. No complaints. Dr Zach and Dr Anna are great. Always get greeted well by Celina, the front desk person. My family was also treated well. Just too far from my residence.

Horrible support staff. ER nurse, Beth was nasty and rude to my mother. I've worked in hospitals myself and was appalled by her tone and attitude. Go to a different hospital if you can. The staff here are callous and with little compassion.