Queen of the Valley Medical Center

Was treated here after my car accident and the charges on my bill were grossly inflated. They never even addressed my complaints of numbness and tingling in my knee which I still am suffering from to this day, 9 months later. They tried charging me hundreds of dollars for physician fees from a physician I never even saw during my ER visit. They just pumped me with morphine, cleaned me up and pushed me out the door as fast as they could before I could even properly stand up. AND NO ONE EVER RESPONDS BACK TO MY INQUIRIES! I’ve been trying to reach them for months and no one has contacted me.

My wife (traveling from overseas) was billed almost $5k for an outpatient visit that consisted of a conversation, lab test & a prescription. Over $4k of this was for use of the ER & lab fees (Dr. charges are apparently separate). Our related queries have been answered with, “this is what we charge”.

I don’t know about the experiences of others but we had an excellent experience in the emergency department. While visiting Napa, my wife tripped over a curb and hurt her shoulder. The emergency staff could not have been nicer. X-rays were done in the room and results came back fairly quickly. It turned out to be a fractured clavicle. She got a sling and a prescription for meds and we were out within 2-hours. Very happy with our experience!

Extremely dissspointed to say the least . Some great nurses, social worker was very helpful. The hospital just treated the symptoms for my 80 year old mother, never ruled out the underlying cause of her symptoms . Just did the basics and referred us to a GI. They SHOULD have addressed the GI while in the hospital and should have done a Chest x Ray .
Basic standard of care was minimal

Follow up :
Mother was put in hospital for two days after she collapsed.
History of lung cancer 10 years prior but they never thought to do a chest x Ray . 2 days in hospital not much better but enough to release her
Nurse they sent as follow up only focused on nutrition and liquids. I told her that after a week something was very wrong , no appetite. She responds oh she must be Be depressed .., she needs to see her normal dr and get an anti depressant
I said no , sure she may be sad, but there something medical going on, she needs to see a pulmonary specialist . She stated no, she just needs to see her main dr and address eating better and drinking more water
I took her to pulmonary specialist , demanded a chest x Ray . He is quite shocked to hear that hospital didn’t do one . I must be mistaken given Her history so he does one not thinking much will come of it. Come to discover a big mass - stage 4 lung cancer
She died two weeks later
BEWARE and remember to advocate for your loved ones especially the young and old and most precious and most vulnerable ❤️

This place is awful and maybe not all the nurses and doctors are horrible but the doctors here and assuming the nurses too that saw both of my sisters at different times have failed us time and time again. First sister suffered a brain hemorrhage. Doctor said she had no chance. She would be a vegetable. She was transferred to San fransisco children's hospital, in which she received top notch care.she is still recovering but they saved her. 2nd sister now is in queen of the valleys care. She had gone 3-4 times complaining of pain and told them what was going on with her. What did they do? Told her she had an ulcer and sent her home. Every single time. Last time she ended up going to st helena hospital. They found out she has gallbladder stones and a swollen pancreas. Which in turn now is all infected. She was transferred to queen of the valley. Now she has a tube down her throat, is in constant pain and in need of surgery. Nurses there asked why she wasn't brought in sooner . Well you guys didn't do your job the first time and now she is in worse condition. She should not be going through this! She just had her baby and is laying sedated in a hospital bed because of your horrible care the first time around! Why wasn't she checked better! Why didn't you guys do your job! She was relying on you! All I can say is this was pure laziness to begin with!!! If you guys had done your job right the first time, my sister would not be in this position. Your nurses said it themselves! Thank you for putting my parents through this horrible experience once again. You all need to care a little more about the patients. Do your job right or get out! Also these two aren't our only horrible experiences. Just too much to write down.