Queen of the Valley Medical Center

I was in a motorcycle accident and taken to the queen. Given xrays with a go home, you are fine. They sent me home with a fractured hip. Thank God o have kaiser!!

Was treated here after my car accident and the charges on my bill were grossly inflated. They never even addressed my complaints of numbness and tingling in my knee which I still am suffering from to this day, 9 months later. They tried charging me hundreds of dollars for physician fees from a physician I never even saw during my ER visit. They just pumped me with morphine, cleaned me up and pushed me out the door as fast as they could before I could even properly stand up. AND NO ONE EVER RESPONDS BACK TO MY INQUIRIES! I’ve been trying to reach them for months and no one has contacted me.

Lab is well organized and technicians draw blood with skill and little pain

My wife (traveling from overseas) was billed almost $5k for an outpatient visit that consisted of a conversation, lab test & a prescription. Over $4k of this was for use of the ER & lab fees (Dr. charges are apparently separate). Our related queries have been answered with, “this is what we charge”.

I don’t know about the experiences of others but we had an excellent experience in the emergency department. While visiting Napa, my wife tripped over a curb and hurt her shoulder. The emergency staff could not have been nicer. X-rays were done in the room and results came back fairly quickly. It turned out to be a fractured clavicle. She got a sling and a prescription for meds and we were out within 2-hours. Very happy with our experience!