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feedback about Randolph Hospital
If I could only select NO stars! Do not waste any time or money here with yourself or your loved one.
I would rather die in the ambulance while bypassing this place than to go here or send my loved ones here
8 hours and $80 wasted, I felt worse after I left the Emergency Room than I did when I arrived. I was nauseous, vomiting, and in excruciating pain. I waited almost two hours before I was taken back to a room. The nurses were practically clueless. Why would anyone place an IV needle on the inside of your elbow AND expect the patient to remain perfectly still?!? My arm is still black and blue. I did not see a doctor. I was seen by a PA and, aside from giving me something nasty to drink, refused to address the reason I was there.....pain, vomiting, etc. I was informed by an RN, who does not work at this hospital, that you get better service at an Urgent Care facility. The visit costs less than my hospital E.R. co-pay. I am thoroughly disappointed and perplexed with the sub-par treatment I received at this facility.
Another incident...I called regarding a bill and left several messages. Brenda called once or twice when I was away from home. When I finally got her on the phone, Brenda snapped at me in a loud voice ""I have NEVER talked to you."' Where did that reaction come from? Needless to say, the conversation went farther downhill from that point. I called to report all of these issues, but not a single person has ever called me back.
I took my aunt to the ER yesterday because she had been in excruciating pain, vomitted over 10x during the night, and the GI specialist isn’t available to see her until mid February. While at the ER we’ve had the worst experience. The physician name, Amber was rude when we had questions regarding to the referral, and further treatments because my aunt has had this same sickness since July. My aunt was told by Amber that there was not anything that they could do for her even if she was admitted because she doesn’t think my aunt’s condition is threatening. Mind you, this was our 2nd time here and they still couldn’t find out what was wrong with her. We’ve asked several times if they could try to contact the specialist to see if they can get her in sooner, and Amber just stormed out like a child, and sent someone else to come to speak to us. On top of everything else my aunt was poked with the needle 7 different times because they were having a difficult time finding her veins. RN Jasmine, was giving my aunt some medication through my aunt’s IV without the IV bag, (it felt like she was trying to rush her job) when my aunt told her that she felt the burning sensation and that the pain felt worst than the “7 times” that they poked her, Jasmine told us that it was normal. After my aunt kept complaining about the pain that’s when Jasmine finally gave the medication through the IV bag, and she didn’t even apologize. In the end, we left the hospital helplessly, still in a lot of pain, on top with both of her arms, and her left hand with terrible bruises. We basically wasted our time, money, and energy without helping my aunt’s condition. Save your time and money and drive to Greensboro, or Winston instead.
This hospital sucks. I took my mother to Randolph Hospital. They told me she was dehydrated and would be better after she got fluids. They gave her the fluids and sent her home and she died that night. Someone was not doing their job. I do not trust them.
Er doctor was kind enough and entire visit wasn't all that long but just the visit fee alone was $320 and to put that wooden stick in my mouth and feel my throat to see if they could figure out what was wrong was $417?! Nothing more than that and charged that much? Never even came to a definitive conclusion on what ailed me. Ridiculous. Unless you're rich, I wouldn't go unless its life threatening. Even then, better have a fortune to give them.