I was told to go to the hospital to fill out a form to get my medical records. I did . I was told 7-10 business days and I would have them sent to me by mail. A month later I called and was discouraged by the news that my request did not make it's destination to Macon,Ga.. I was happy that I can now do this through the mail but wonder what happened to the original request which had all of my information on it. This is not a fly by night thought. I gave it careful consideration before posting.

My mother was admitted here for a back injury and was treated with total disrespect by some of the nursing staff. These certain nursing staff members must be forgetting that their patient's are their customers. No patients means no hospital! Maybe the management of this facility should hire staff members with better people skills!

We have been in there er since 9 and it’s now midnight and we are just going to leave cartersville is way faster

My dad was there for a heart procedure. We were told that it would take 1 1/2 - 2 hours. After 3 hours we started asking questions. We were told “Oops, we forgot.” The doctor never came out to tell us how the procedure went. Neither did anybody else. They put him in ICU for observation. He received no more attention from the ICU staff than he would have gotten from the non-ICU staff on a regular floor with normal visitation hours. They were always late letting loved ones in for ICU visitation. Their go to response was always “Mam, we’re busy saving lives here.” I believe that’s understood. BUT if you have time to ALL stand around and yell at me because I want to check on my dad, whose life are you saving? My elderly mom needed to go to the bathroom but was afraid if she left ICU she wouldn’t be able to get back in because of how we’d been treated previously. She finally had to go and went to the bathroom next to my dad’s room. When she came out, she was berated - very loudly - by one of the ICU nurses for using that bathroom because “they might need to go while saving lives”. I hope that if I have an emergency that no staff will leave my side to go to the bathroom. I’ve dealt with many hospitals for husband, child, parents and parents-in-law. This was the worst.

The cost is unbelievable and they separate everything out and you continue to receive bills. Redmond is not cost efficient. Charged insurance 32000 dollars for one night and this did not include the doctors which I saw maybe 5 minutes each. Continuing to get bills. I called and was told that I was paying for the technical side of the care. Professionals are separate. Not pleased do not recommend. My out of pocket is 6000. And in one night I reached that with no problem. I also was billed separately for ER stuff. Care was ok but the cost was ridiculous. All the bills need to stop.