My dad was there for a heart procedure. We were told that it would take 1 1/2 - 2 hours. After 3 hours we started asking questions. We were told “Oops, we forgot.” The doctor never came out to tell us how the procedure went. Neither did anybody else. They put him in ICU for observation. He received no more attention from the ICU staff than he would have gotten from the non-ICU staff on a regular floor with normal visitation hours. They were always late letting loved ones in for ICU visitation. Their go to response was always “Mam, we’re busy saving lives here.” I believe that’s understood. BUT if you have time to ALL stand around and yell at me because I want to check on my dad, whose life are you saving? My elderly mom needed to go to the bathroom but was afraid if she left ICU she wouldn’t be able to get back in because of how we’d been treated previously. She finally had to go and went to the bathroom next to my dad’s room. When she came out, she was berated - very loudly - by one of the ICU nurses for using that bathroom because “they might need to go while saving lives”. I hope that if I have an emergency that no staff will leave my side to go to the bathroom. I’ve dealt with many hospitals for husband, child, parents and parents-in-law. This was the worst.